1. Copyright © 2008 First Steps Training & Development, Inc. All rights reserved. 11 Performance Systems Analysis Presented by:

2. Copyright © 2008 First Steps Training & Development, Inc. All rights reserved. 222 A Basic Truth About Performance Systems Every Performance System is “perfectly engineered” to give the result it is getting

3. Copyright © 2008 First Steps Training & Development, Inc. All rights reserved. 33 Workshop Objectives Look at typical Performance System issues Learn a systematic approach to: Learn the importance of a systematic questioning process Practice asking systematic questions Apply the Performance System Analysis systematic questioning process to on-job performance issues Plan for continued use of the Performance System Analysis systematic questioning process on the job – provide individual follow-up 3 Diagnosing a Performance System “Breakdown” Designing a Performance System in anticipation of a new job or task Determining the role I play relative to the Performance Systems of those for which I am responsible

4. Copyright © 2008 First Steps Training & Development, Inc. All rights reserved. 444 O P FB A C

5. Copyright © 2008 First Steps Training & Development, Inc. All rights reserved. 555

6. 666 People Work Best When Each performer knows what is expected (totally understands the Desired Accomplishment) Each performer can compare what he/she accomplishes to what is expected (an excellent Measurement/Feedback System) The total work environment supports what is expected

7. Copyright © 2008 First Steps Training & Development, Inc. All rights reserved. 777 Strategic Opportunities To Use PSA Raising Performance Establishing a new position Adding new responsibilities Rolling out new initiatives Training support Maximizing asset utilization

8. Copyright © 2008 First Steps Training & Development, Inc. All rights reserved. 888 A Basic Truth About Performance Systems Every Performance System is “perfectly engineered” to give the result it is getting

9. Copyright © 2008 First Steps Training & Development, Inc. All rights reserved. 99 Next Steps?

10. Copyright © 2008 First Steps Training & Development, Inc. All rights reserved. 10 For more information, or to schedule a workshop, contact: Performance Systems Analysis Toll Free: (800) 211-0871 www.FirstStepsTraining.com