1. Copyright © 2008 First Steps Training & Development, Inc. All rights reserved. 1 1 Effective Interviewing Part II Presented by:

2. Copyright © 2008 First Steps Training & Development, Inc. All rights reserved. 2 Effective Interviewing Review: General Guidelines Ask open-ended questions. Do not settle for generalities…Insist on specific answers. Allow silences…If you get no answer the first time you ask a question either re-ask it or rephrase it. Take notes

3. Copyright © 2008 First Steps Training & Development, Inc. All rights reserved. 3 Effective Interviewing Skills Prepare your questions in advance. Ask questions to determine the applicant’s: specific job related skills problem solving skills interpersonal skills priority setting skills integrity Review: Developing Questions

4. Copyright © 2008 First Steps Training & Development, Inc. All rights reserved. 4 Effective Interviewing This Show Outline the Interviewing Process Explain how to develop Behavioral Interview questions Share a tool to help you get the most out of your interviews

5. Copyright © 2008 First Steps Training & Development, Inc. All rights reserved. 5

6. 6 Develop Criteria Review the Job Description What do your BEST performers know? Do? Review key outputs: what behaviors are done to meet these? Consult with team members o To fit in here, a new hire would … would not … Categorize your criteria Designate each as Mandatory or Desirable

7. Copyright © 2008 First Steps Training & Development, Inc. All rights reserved. 7 Develop Criteria

8. Copyright © 2008 First Steps Training & Development, Inc. All rights reserved. 8 Develop Behavioral Questions A “Truth” about human behavior: past performance is the best predicator of future performance For each of your criteria, determine the behavior desired/undesired, then develop a question with 1. Preamble: Sometime we’re required to … 2. Questioning phrase: Tell me about a time when … 3. Behavior: (Preamble re-visited)

9. Copyright © 2008 First Steps Training & Development, Inc. All rights reserved. 9 Develop Behavioral Questions

10. Copyright © 2008 First Steps Training & Development, Inc. All rights reserved. 10 Prepare Your Interviewing Team Line up multiple interviewers: try to get experience and differing work styles. Share your Criteria, Questions and the Candidate’s Resume Logistics, date, and time/date for Review meeting Overview Review process

11. Copyright © 2008 First Steps Training & Development, Inc. All rights reserved. 11 Conduct the Interview 80/20 focused on Behavioral Interview questions and responses Ask questions, listen for ST A R Probe further, but stop drilling when you hit oil (or bedrock!) (Repeat) Close, thank, give time frame When possible, have another team member present for note-taking and sharing afterwards

12. Copyright © 2008 First Steps Training & Development, Inc. All rights reserved. 12 Conduct the Interview

13. Copyright © 2008 First Steps Training & Development, Inc. All rights reserved. 13 Analyze the Data How well were the questions answered? Which questions were NOT answered? What specific evidence from the candidate’s past experience shows that he or she has the KSA noted in the criteria? What specific evidence suggest that he or she does NOT have the KSA noted in the criteria? Are ALL of my Mandatory criteria met? How well are my Desirable criteria met?

14. Copyright © 2008 First Steps Training & Development, Inc. All rights reserved. 14 Analyze the Data

15. Copyright © 2008 First Steps Training & Development, Inc. All rights reserved. 15 Review Scheduled soon after final interview Each person brings their completed Interviewing worksheet Each person takes 3-5 minutes to share their perceptions in the following format: 1. I recommend that you do / do not hire … 2. Here’s why (data/analysis from each category of criteria) Clarifying questions and discussion as needed Those who cannot meet in person forward their completed worksheet

16. Copyright © 2008 First Steps Training & Development, Inc. All rights reserved. 16 Make the Call Weighting and Scoring of all eligible candidates Risk Assessment of all candidates Candidate chosen who brings the most benefit with an acceptable level of risk

17. Copyright © 2008 First Steps Training & Development, Inc. All rights reserved. 17 Copyright © 2008 First Steps Training & Development, Inc. All rights reserved. For more information, or to schedule a workshop, contact: Toll Free: (800) 211-0871 www.FirstStepsTraining.com 17 Effective Interviewing