1. THE COMING BEHAVIORAL REVOLUTION IN LEADERSHIP ECU Hong Kong, June 2012

2. A 1 World Change of The Coming Behavioral Revolution in Leadership

4. global, Today’s world fast changing, unpredictable. digital, is… The Coming Behavioral Revolution in Leadership

5. Best & brightest talent leaves Too little organizational flexibility Untapped strengths Poorly managed teams Lack of global vision Agents problem reality Managers’ Today’s world Disjointed communication Increasingly multicultural, generational, virtual teams Frustration, anxiety Information overload Face ambiguity & uncertainty The Coming Behavioral Revolution in Leadership

6. What can we do? We need to adapt with it. The is world changing…. The Coming Behavioral Revolution in Leadership

7. How do we adapt? New Positive Leadership paradigm of leadership The Coming Behavioral Revolution in Leadership

8. What is Positive Leadership? Transformation Process Identify strengths Develop strengths to overcome limitations Understand cognitive & behavioral limitations The Coming Behavioral Revolution in Leadership

9. What is Positive Leadership? Whole Organization DEVELOPING OTHERS DEVELOPING THE ORGANIZATION The Coming Behavioral Revolution in Leadership

10. Organizational Structure Processes Product Focus Talent Management Customer Relations Business Strategy What is Positive Leadership? Whole Organization GROWTH OPTIMIZATION The Coming Behavioral Revolution in Leadership

11. What is Positive Leadership? Achieving extraordinary results by optimizing human performance within a framework of positive psychology and behavioral science. The Coming Behavioral Revolution in Leadership

12. positive psychology. Positive Psychology Clinical Psychology Ok Good Great Extraordinary Illness Difficulty Human Performance Fixing ProblemsOptimizing Performance Psychological TherapyPsychological Fitness

13. what research is showing. Weakness Trajectory So what can we do? return on development The Coming Behavioral Revolution in Leadership

14. change in emphasis. Strengths Identify (there are tools) Develop Maximize use Don’t over-use Weaknesses Identify Accept Develop to minimum required Learn to use strengths… … to work around weaknesses. The Coming Behavioral Revolution in Leadership So what can we do?

15. an example. The Coming Behavioral Revolution in Leadership So what can we do? Weakness: empathy/forgiveness Strengths: goal oriented & perseverance It’s how you frame it.

16. power of feel more accomplished become more engaged experience greater meaning develop deeper professional relations achieve extraordinary results. what research is showing. The Coming Behavioral Revolution in Leadership strengths

17. win-win. Psychological well-being of employees Financial well-being of the company The Coming Behavioral Revolution in Leadership

18. happening now HBR 2011 $145 million initiative Training 1 million people. Military Business Education Resiliency Program for Middle Schools

19. Behavioral Decision Making Dealing with Ambiguity Positive Methods for High Performing Teams Positive Approaches to Innovation & Creativity Executive Master in Positive Leadership & Strategy Translating behavioral science & positive psychology … How IE can help? …into practical training for managers. The Coming Behavioral Revolution in Leadership

20. benefits Meaningful & measurable Drivers of career success Fact: 25%  IQ, 75%  optimism, social support, seeing difficulty as challenge. (Achor) The company on “positive” Fact: Business units in 25%’tile have 4% higher profitability (Harter, Schmidt, Keyes 2002) Fact: 75% engaged employees believe than can improve cost/quality/Service vs. only 25% for disengaged employees (Towers Perrin Study) Fact: Companies in “Best Companies to Work For”, profits  315% (UK Engaging for Success) The brain on “positive” Fact: Performs 31% better: intelligence , creativity , energy , sales  (HBR, Feb 2011) Fact: Employees take 56% fewer sick days. (Gallup) The Coming Behavioral Revolution in Leadership

21. benefits Meaningful & measurable Who: Toyota's North American Parts Center Fact: 400 employees went through strengths-based interventions: 1-year later, per-person- productivity at the warehouse increased by 6% (normal variation 1%) Connelly, 2002 Who: Wachovia Bank Fact: Increase in performance of 13% with a group of employees who they positively engaged in the purpose of the Bank Vs a control group who wasn’t positively motivated. Harter & Schmidt, 2002 Who: At Zappos.com positive leadership support the corporate culture to a larger purpose of “spreading happiness: delivering happiness to the world”. Fact: In 10 years two goals were reached: $1billion in annual sales and get on the list of best companies to work for in 2008: Fortune magazine ranked Zappos 23rd on its list. Financial Times, 2011 The Coming Behavioral Revolution in Leadership

22. MEANINGFUL & MEASURABLE BENEFITS Decreased conflict/bureaucracy Increased engagement/motivation Greater sense of ownership HR/Talent Management = strategic business partner Increased efficiency Sense of empowerment Decreased absenteeism How IE can help? Better retention Increased resilience More agile/flexible More trust/openness More creativity/innovation Better interpersonal relationships The Coming Behavioral Revolution in Leadership

23. action Positive Leadership in homework to take with you VIA 24 strengths list List core activities at work signature strengths weaknesses The Coming Behavioral Revolution in Leadership My Successes My Challenges 1 2 3 4 5.... 20 21 22 23 24

24. thank you new This is the The Coming Behavioral Revolution in Leadership christina.chaplin@ie.edu PEOPLEdevelopment