1. UNDP ROLE IN PUBLIC ADMINISTRATION REFORM IN THE ARAB REGION By: Elissar Sarrouh Governance Institutions Reform Specialist, Governance Institutions Reform Specialist, UNDP/SURF– Arab States

2. Presentation and Organization of the Paper Part I, Linkages and Definitions of Good Governance, Sustainable Human Development and Poverty Reduction. Part II, Methodology, the Case Studies and UNDP Partnerships

3. Presentation Part III, UNDP Strategic Areas of Support in Public Administration and Civil Service Reforms --focus on programs and initiatives in Arab states. Part IV, Review of Good Practices and Lessons Learned.

4. Part I. Linkages and Definitions Growing International Consensus Linking Good Governance and Sustainable Human Development. Defining Good Governance

5. Part II, Methodology, the Case Studies and UNDP Partnerships Methodology and Special Considerations UNDP Partnerships

6. Part III. UNDP Strategic Areas of Support in Public Administration and Civil Service Policy thrust UNDP Areas of Support UNDP Support in Arab States

7. UNDP Support in Public Administration – Arab Region General Overview Algeria – support for socio-economic reform, institutional building and modernization of Justice Egypt – institutional development and modernizing processes and systems to create enabling regulatory and legal frameworks. Bahrain – Economic Diversification and human resources development

8. Support for Public Admin Reform (The Case Studies) Kuwait (Use of ICT for E-Governance) United Arab Emirates (Use of ICT for E- Governance) Jordan (Functional Review ) Morocco (Pub Admin for DG and Poverty Alleviation) Lebanon (functional Review in Pub Admin Reform)

9. Support for Public Admin Reform Use of ICT for E-Governance Modernization of Justice (Algeria) Socio-Economic Development (Syria) Partnership with the Private Sector (Lebanon) Improve Education Service Delivery(Kuwait, Jordan, Egypt) Access to Justice and Human Rights (Egypt)

10. Public Administration Reforms: Regional Programmes The Information Communication Technologies in the Arab Region Programme (ICTDAR) The Programme On Governance in the Arab Region

11. Part VI. Good Practices and Lessons Learned Key Success Factors for Public Administration Reform (1) Setting realistic and well-defined targets  (2) Capacity Building is best achieved through hands-on, learning-by-doing interactive approach.  (3)Seek opportunities to change public administration mindset

12. Good Practices and Lessons Learned (Cont’d) (4) Successful implementation of E- government initiatives is better achieved through E-privates sector providers  (5) Continued political will and support throughout all phases of public administration development is essential to an effective and successful reform process.  (6) Show and publicize “good Results” and provide essential to an effective and successful reform process.

13. Good Practices and Lessons Learned (Cont’d ) Summary List of Lessons Learned 1) UNDP experience underscores the need for greater attention to sustainability of reform/projects results. (1) UNDP experience underscores the need for greater attention to sustainability of reform/projects results. (2) Better UN coordination and partnerships with all stakeholders leads to better results and sustainable outcomes (3) Change Management is an integral part to any reform process—crucial to successful public administration reform.

14. Good Practices and Lessons Learned (Cont’d) (4) Establishing broader partnerships with the private sector and civil society will better achieve expected results and objectives (5) Better monitoring and reporting mechanisms required for successful reform processes. (6) National social policies should be linked to the process of public administration reform.