1. Dr. Marc Futernick Leadership Skills Development Analysis GROUP A Professor McEnrue Management 470 · Jorge Garcia Samuel Han Jose Medina Yesenia Lizet Saldana Elvin Youhanna

2. Industry California Hospital Medical Center (CHMC) Vision Statement “A vibrant, national health care system known for service, chosen for clinical excellence, standing in partnership with patients, employees and physicians to improve the health of all communities served.”

3. Industry (continued)  California Hospital Medical Center – Short-Term Care  Downtown Los Angeles, many people without healthcare (1)  Dignity Health – includes 44 other medical centers in the southwestern region of the United States 1. Patient Satisfaction/Patient Focus 2. Dignity and respect 3. Integrity and honesty 4. Responsiveness to needs 5. Results-oriented perspective 6. Motivate others to exceed expectations

4. Background  Supervises a medical staff of 110 individuals  Management Responsibilities  Leadership Responsibilities Dr. Marc Futernick: Responsibilities:  Tulane University School of Medicine (1996)  Emergency Physician (17 Years)  Emergency Department (DES) Medical Director since 2006 (7 years)

5. Management Responsibilities Administrative:  Represents the department  Manages staff members  Resolves issues such as conflict Financial:  Partly responsible for DES income  Manages finances of his own medical group of physicians Personal:  O rganizing staff members in DES  Seeks to improve his efficiency and that of department

6. Leadership Responsibilities  Articulates a vision and initiates change when needed:  Reducing LWBS (Leave Without Being Seen) ratio of the Department  Physician’s Mentor Program  Leads by example:  Sets the speed, efficiency, and productivity of the work unit.  Strong, yet positive tone  Inspires others

7. Communication  Effective communication allowed him to build on skills that facilitate:  Teamwork  Effective delegation  Collaboration  Able to bring people together and unify under a single cause  Feedback Leadership Skills

8. Motivation  Meet certain objectives  Accomplish any goal and objective in motion  Make clear and targeted objectives  To obtain goals and objectives completed  Is amazingly useful in influencing teams  By the collective team effort Leadership Skills

9. Vision  Direction for the future  Improved DES performance  Created Physician’s Mentor Volunteer program for pre- medical students  Implemented standards  Department morale  Advocated for patient-centered approaches to care Leadership Skills

10. ANY QUESTIONS/COMMENTS/ CONCERNS? Conclusion Reference 1: Healthcare statistic provided by Dr. Futernick