1. Where credit union managers connect 2002 Don’t gamble with your future C U M A Conference

2. Thank you to our conference partner For sponsoring the 2 nd Annual CUMA Golf Tournament & Winery Tour CUMACUMACUMACUMA

3. Executive Breakout Sessions Session A Leading; Learning the Engagement Challenge Strategy C Session B A Results Based CRM Strategy & Implementation Plan Strategy A Dr Alec Horniman Dean Wasylyk CUMACUMACUMACUMA

4. Session C A Balanced Pay for Performance & High Performing Organizations Strategy D Room Session D Don’t Gamble with Your Credit Union Investment Strategy Strategy E & F Room Barb Duffin Bill Benton Randy Tanaka Executive Breakout Sessions CUMACUMACUMACUMA

5. Conference Partners CUMACUMACUMACUMA

6. Segment Partners CUMACUMACUMACUMA

7. Tradeshow Exhibitors 1st Financial Building Corp Adanac Security & Specialty Service Ltd. C.I.M. Solutions Inc. CGI Co-operative Trust Co. of Canada Credential Group Credit Security Plan Inc. Credit Union Central of Ontario Credit Union Institute of Canada CUETS CUIS CULease Financial Services CUNA & Affiliates Dasjardins Financial Security Datawest Davis + Henderson Diebold Canada Frisco Bay Gunnebo Security Inc Hamlin Alliance Ltd. Homebank Technologies Inc. Hughes Creative Infonancial Software Level Five Strategic Partners Inc Meritas Mutual Funds O'Dea Busines Systems Ltd. Portfolio Connect Profitstar Signature Group Inc. Smart Solution Sold on Hold Canada The Graphix Works The Kenna Group The Personal Insurance Threshold Electronics TRG Insurance Brokers CUMACUMACUMACUMA

8. Where credit union managers connect 19 th CUMA Annual General Meeting CUMACUMACUMACUMA Sheraton On The Falls October 6 – 9, 2002

9. 2002 AGM Agenda Call to Order Adoption of Agenda Report on Registration Minutes of 18 th AGM Business Arising from Minutes Report of the Board of Directors CUMACUMACUMACUMA Treasurer’s Report By-law Amendments Election of Directors New Business and Questions Adjournment

10. 2002 AGM Agenda Call to Order Adoption of Agenda Report on Registration Minutes of 18 th AGM Business Arising from Minutes Report of the Board of Directors CUMACUMACUMACUMA Treasurer’s Report By-law Amendments Election of Directors New Business and Questions Adjournment

11. 2002 CUMA Board Report 2002 CUMA Board Report CUMACUMACUMACUMA President of the Board Robert W. Clark Where are we now?

12. 2002 CUMA Board Report CUMACUMACUMACUMA

13. CUMA Website Traffic An average of 264 successful hits per day More than 50% of members, conference delegates and exhibitors registered through the website

14. 2002 CUMA Board Report CUMACUMACUMACUMA President of the Board Robert W. Clark Where are we going?...You Tell Us!

15. 2002 Treasurer’s Report CUMACUMACUMACUMA CUMA Balance Sheet as at December 31st, 2001 (With comparative figures for the year ended December 31, 2000) Assets Liabilities and Members' Equity 2001200020012000 Current Assets $ 80,912 $ 107,901 Current Liabilities $ 4,888 $ 21,327 Fixed Assets $ 4,782 $ 1,202 Members Equity $ 80,806 $ 87,776 Total Assets $ 85,694 $ 109,103 Total Liabilities & Member Equity $ 85,694 $ 109,103

16. 2002 Treasurer’s Report CUMACUMACUMACUMA CUMA Statement of Surplus as at December 31st, 2001 (With comparative figures for the year ended December 31, 2000) 20012000 Balance at beginning of year $87,776 $101,015 Add (Deduct) - Net Income (loss) for the year $ (6,970) $ (13,239) Balance at end of year $80,806 $ 87,776

17. 2002 Treasurer’s Report CUMACUMACUMACUMA Conference and seminars Statement of Expenses as at December 31st, 2001 (With comparative figures for the year ended December 31, 2000) Expenses 20012000 Amortization $ 3,593 $ 1,343 Conference and seminars $ 174,587 $ 124,442 Insurance $ 681 $ 678 Mail $ 687 $ 543 Miscellaneous $ - $ 1,283 Professional Fees $ 1,000 Promotion $ 2,820 $ 3,057 Service charges $ 668 $ 535 Staff Costs $ 2,829 $ 4,100 Supplies $ 2,466 $ 1,022 Telephone $ 2,840 $ 2,483 Total $ 192,171 $ 140,486

18. 2002 Treasurer’s Report CUMACUMACUMACUMA CUMA Statement of Income as at December 31st, 2001 (With comparative figures for the year ended December 31, 2000) 20012000 Revenue Membership Fees $ 5,400 $ 6,250 Interest $ 1,899 $ 2,990 Conference and seminars $177,902 $125,813 $185,201 $135,053 Expenses $192,171 $140,486 Net Income (Loss) for the year before extraordinary items $ (6,970) $ (5,433) Extraordinary Items $ - $ (7,806) Net Income (Loss) for the year $ (6,970) $ (13,239)

19. 2002 CUMA Election of Directors CUMACUMACUMACUMA

20. CUMA 2002 Manager of the Year Award Co-Sponsored By CUMACUMACUMACUMA And the manager of the year is… President & CEO of St Willibrord Community Credit Union

21. 2002 CUMA Early Bird Prize Sponsored By Segment Partner CUMACUMACUMACUMA

22. 2002 CUMA Conference Coffee Breaks Sponsored By Segment Partner CUMACUMACUMACUMA

23. 2002 CUMA Tradeshow Dinner CUMACUMACUMACUMA Sponsored By Conference Partner

24. 2002 CUMA Conference Breakfasts CUMACUMACUMACUMA Sponsored By Segment Partner

25. 2002 CUMA Reception & Awards Dinner Sponsored By Conference Partners CUMACUMACUMACUMA

26. Where credit union managers connect 2003 Sept 14th 15th 16th & 17th @DeerHurst Resort….BeThere! C U M A Conference

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