1. 20 th CUMA Annual General Meeting Where Credit Union Managers Connect Sept 14 th – 17 th, 2003 Deerhurst Resort

2. 20 th AGM Agenda Call to order Adoption of agenda Report on registration Minutes of 19 th AGM Business arising from minutes Report of the board of directors Treasurer’s report By-law amendments Service recognition Election of directors New business Q&A Adjournment

3. 2003 CUMA Board Report Where are we now? President of the CUMA Board W. Denis Empringham

4. 2003 CUMA Board Report

5. CUMA Website 300% growth year over year  An average of 733 successful hits per day  Membership, Conference & Trade Show Exhibitor registrations, Chat Line & Management Tools

6. 2003 CUMA Board Report Where are we going?... You tell us! President of the CUMA Board W. Denis Empringham

7. 2003 Treasurer’s Report CUMA Balance Sheet as at December 31st, 2002 (With comparative figures for the year ended December 31, 2001) Assets Liabilities and Members' Equity 2002200120022001 Current Assets $ 168,227 $ 80,912 Current Liabilities $ 77,543 $ 4,888 Fixed Assets $ 5,122 $ 4,782 Members Equity $ 95,806 $ 80,806 Total Assets $173,349 $ 85,694 Total Liabilities & Member Equity $173,349 $ 85,694

8. 2003 Treasurer’s Report CUMA Statement of Surplus as at December 31st, 2002 (With comparative figures for the year ended December 31, 2001) 20022001 Balance at beginning of year $ 80,806 $87,776 Add (Deduct) - Net Income (loss) for the year $ 15,000 $ (6,970) Balance at end of year $95,806 $80,806

9. 2003 Treasurer’s Report Conference and seminars Statement of Expenses as at December 31st, 2002 (With comparative figures for the year ended December 31, 2001) Expenses 20022001 Amortization $ 3,756 $ 3,593 Conference and seminars $ 155,554 $ 174,587 Insurance $ 804 $ 681 Mail $ 978 $ 687 Miscellaneous $ - Professional Fees $ 1,000 Promotion $ 4,063 $ 2,820 Service charges $ 664 $ 668 Staff Costs $ 3,021 $ 2,829 Supplies $ 3,469 $ 2,466 Telephone $ 2,384 $ 2,840 Total $ 175,693 $ 192,171

10. 2003 Treasurer’s Report CUMA Statement of Income as at December 31st, 2002 (With comparative figures for the year ended December 31, 2001) 20022001 Membership Fees $ 11,200 $ 5,400 Interest $ 512 $ 1,899 Conference and seminars $ 178,981 $177,902 $190,693 $185,201 Expenses $175,693 $192,171 Net Income (Loss) for the year before extraordinary items $ 15,000.00 $ (6,970) Extraordinary Items $ - Net Income (Loss) for the year $ 15,000.00 $ (6,970)

11. 2003 CUMA Election of Directors

12. CUMA 20 Year Members David Benny Tim Bossence Leon Butterworth Wayne Cargoe Terry Chapman Robert Clark Jan Dolk Dave Dundas Pat Gabris Rick Hoevenaars Raymond Hunking William Ireland Lois James Dianne MacLean Alan Marentette Bryan Neely Lance Porter Brenda Sawyer Lorne Temple Richard Tjoelker Wes Walton Peter Watson Robert Watson Raymond Wood Cataract Savings Unigasco Peterborough Community Saugeen Community Pace Savings Community Savings Northern Lights St. Catherines Civic Employees Fort Erie Community St. Willibrord Shelburne Quinte Savings Canadian General Tower Prime Savings HEPCOE OPPA Food Family St. Thomas Ontario Kenora District Sydenham Community Ganaraska The Toronto Electrical Utilities Atlas & Civic Employees City Savings

13. New CUMA Members Helen Ahola Lina Benincasa Mervin Breadner Diana Carreira Kathy Clutterbuck David Ford Kathy Foster Kimberly Fuerst Fausto Gaudio Tony Gioiosa Paul Johnson Francis Jung John Lahey Cathy MacDonald Debbie O’Dea Robert Wellstood Finnish (Toronto) Pace Savings Grey Bruce Health Services The Fire Dept. Employees CuSource Thamesville Community Ganaraska Northern Lights Italian Canadian Savings Southwest Regional BADGE Korean Catholic Church FirstOntario Pedeco (Brockville) City Savings Kawartha

14. 2003 CUMA Innovative Business Initiative Award co-sponsored by…

15. 2003 CUMA AGM You tell us…!!! New Business…??? Q & A’s …???