1. 1 © 2009 APQC. ALL RIGHTS RESERVED. PSIOC Name of Process Goes Here SuppliersInputsOutputsCustomer Insert suppliers here Insert inputs here Insert outputs here Insert customers (segments or names) here High Level Process StartEnd

2. 2 © 2009 APQC. ALL RIGHTS RESERVED. ProcessOutputs Costing reports Completed repair Customers All internal staff that requested repairs CFO Suppliers Home Depot Baker’s Electrical All internal staff Lowe’s Inputs Repair supplies Work order request Work Order Process example Start End Review and sort incoming work orders Assign techComplete repairs Log time and repair notes into system Create month-end costing report PSIOC

3. 3 © 2009 APQC. ALL RIGHTS RESERVED. Steps to Create SIPOC 1.Identify and name the process 2.Identify and agree on boundaries 3.Brainstorm the high level steps We do this, then we do this, then we do this 4.Capture the key output(s) from the process 5.Determine who receives the output(s) and list them under the “customer” column 6.Identify the key input(s) Things that are used in the process to create the output Instruments do not change but are there in the process at all times, (i.e., people, technology, equipment, facilities, etc.) - list these separately 7.Determine who gives you the input(s) and list them under the supplier column 8.Always validate your maps with others and tweak accordingly

4. 4 © 2009 APQC. ALL RIGHTS RESERVED. PSIOC Name of Process Goes Here SuppliersInputsOutputsCustomer High Level Process StartEnd