1. How to Show Shop Management The Silver Bullet

2. The Foundation of our Products

3. Prepared Presentation 1)When Showing Shop Management, think of it has a TOOL ! 2)Choose a Customer and Vehicle that you can use for Presentation ! 3)Be Consistent and always show same Presentation ! 4)Retain Control of Demonstration ! 5)Have Questions to ask “Ready and at the Right time”. 6)Remember GOD Gave you 2 ears and 1 mouth for a reason.

4. Shop Management The Silver Bullet

5. W.I.P. Screen

6. F6 or New

7. Customer Screen

9. Vehicle Screen

10. Order Screen

12. Estimate

13. Order Screen

16. Revision Screen

20. Parts Ordering

21. Recommendations

22. $$$$ Flags $$$$

23. Invoice

24. History

26. Settings

27. Reports

28. Closing Always Ask 3 Closing YES Question’s 1.Do You See How this Tool Will Save You TIME ? 2.Do You See How this Tool Will Make You Money ? 3.Do You See How this Tool Will PAY FOR ITSELF ? GREAT !!! Let me get your signature in 3 places with a voided check and we can schedule a time to start the Installation and TRAINING PROCESS. IF YOU CAN GIVE ME A FEW MORE MINUTES I WOULD LIKE TO SHARE SOME OTHER THINGS YOU MAY WANT TO START EITHER NOW OR SOMETIME IN THE FUTURE

29. ProPack Lube-Pro Automatically sets an appointment for next visit ! Automatically creates a recommendation ! Sends out Text message appointment reminder (Propack Bundle) ! Customer Retention Tool ! Custom Lube Stickers Print Key Tags has well !

30. ProPack Report-Pro Personalized Invoices with Logo Landscape or Portrait Invoices Job by Line Invoicing Affiliate Logo’s Social Media Logo’s Advanced Coupons Book and Confirm Appointments Live Hyper Links when emailed Custom Multi-Point Inspections

31. ProPack Report-Pro Personalized Invoices with Logo Job by Line Invoicing Affiliate Logo’s Social Media Logo’s Advanced Coupons Live Hyper Links when emailed Landscape or Portrait Invoices

32. ProPack Report-Pro Personalized MP Sheet with Logo Customer Information with Brand Logo Affiliate Logo’s Social Media Logo’s Tied to Service Category User Defined Intervals, Colors and Titles

33. ProPack Report-Pro Tech Worksheet with History & Recommendations Scheduled Work Orders W.I.P. Detailed Report Inventory Details Stale Tires And Many More …………….

34. ProPack Message-Pro 1.Automatically sends Out Automatic Service Reminders 2.Text Estimate Repair Approvals 3.Shop Dedicated Text Number 4.Text right from Desktop

37. Service Reminder Emails 10 Triggered by Mileage and OE Schedule Brings them Back Sooner to Your Shop Appointment Requests Generate Email to Your Shop Configurable Appointment Request Window – Avoid Same Day Appointments

38. Target Market Promotions Unlimited Campaigns Great For Slow-Week/Month Plan Increases Business NOW Using Short Expire Date Your Support Agent Handles the Details For You! 9

39. Consumer Loyalty Site All Consumer Emails Contain Link to Loyalty Site Ties Consumer to Your Shop Increases Brand Awareness Between Visits Service History = Labor Description 8

40. Comprehensive Reporting 7 10 Reports Emailed Weekly or Monthly Monthly Sales Projection – Can be Your Trigger for Email Blast Campaign Identify Mid-Month and Mid Year Trends in Order to Make Corrective Action

41. Comprehensive Reporting 7 Compare Your Shop’s Average Invoice Count Compare Your Shop’s Average RO $ Value Compare to State and National Averages Industry Data From Third- Party Source

42. Social Media 6 Facebook Page Created / Updated at No Additional Charge Relevant Consumer Content Push Once per Week Consumer Reviews Facebook Application Installed at No Additional Charge

43. Shop Website Tools 5 Tools for Your Website Available: Review Page Badges/Links Review Scrolling-Ticker Widget Testimonial Page Appointment Button/Page

44. Business Listing Syndication 4 Your Business Listing Distributed Monthly to Hundreds of : Online Directories Search Engines Mobile Apps Social Media Sites

45. Reputation Management 3 Review Page Created Optimized for Search Shop Contact Info Appointment Link

46. Reputation Management 3 Your Review Dashboard Manage Reviews Respond to Reviews Low Review Alert Emails See Who Shared Positive Reviews Only Positive Reviews Can be Shared

47. Service Reminder Appointment PageReview Page MOBILE FRIENDLY 2

48. Reputation Marketing Consumer Shares Positive Review With Entire Friend Network Positive Review = “Share to Win” Message >> 1

49. All Managed By… Your Personal Support Agent: Agent Suggests and Creates Coupons Agent Sets-up Facebook Page / Applications Agent Creates Email Promotion Campaigns Agent Explains Reports Agent Suggests Tweaks For Improvement

50. RETENTION Personal Marketing Support Agent Free Email Matching Service Automatic Service Reminder E-mails Unlimited Target Market E-mail Promotions Thank-You E-mail After Every Visit Consumer Loyalty Vehicle Website A Comprehensive Solution

51. NEW CUSTOMER ACQUISITION Automatic Customer Review Collection Reputation Marketing / Management Facebook Page Creation / Content Management Website Links – Appointment Requests, Etc Business Listing Syndication Mobile Friendly Emails and Appointments

53. Key Questions to always keep in mind. 1.If Client is looking at our Competition, Always Ask Client when showing both Manager and Social CRM “Do you really want to share your Customer Data with a Parts House or Dental Network?” Almost all other Management Systems and Social CRM’s are Linked with Parts House’s DemandForce Shares with Dental, Doctor and Veterinarian’s on their Network 2. Have You ever forgot to put a part on a Order ? 3. Have you ever missed a phone call because you were on the phone sourcing parts ? 4.

54. Shop Management The Silver Bullet