1. Website Survey Results

2. Q1 – Age of users Key findings: Majority of participants aged 50+ (75%) Are younger people aware of/need to use the website?

3. Q2 - Connection to the Church Key findings: Website is used mainly by those participating in church life (91%), whether directly ‘employed’ or volunteering

4. Q3 – Frequency of visits Key findings: Suggests majority of users only visit the website for specific reason Once per week or more likely to be interested in latest news

5. Q4 – Ease of use Key findings: 2/3 users find the website difficult to use and would like improvements This is reflected in the feedback in Q10

6. Q5 – Visit for latest news Key findings: The website is not seen as a primary news source People visit with a purpose and if they see news it is a bonus

7. Q6 – See news stories whilst looking for other things Key findings: Over 70% of users notice news stories whilst browsing the website

8. Q7 – Quality of news Key findings: Over 90% are satisfied with the quality of news, but there is room for improvement

9. Q8 – Importance of high quality website Key findings: As expected, 99% of people feel the website is important Almost half of those feel it is a vital way of engaging with people across the Diocese

10. Q9 – Source of Diocesan news Key findings: More than 50% use the website as a primary source of news 90% ranked the website amongst their top 2 sources for news Facebook and Twitter increasingly popular news sources - ‘gateway’ to website 1234N/ATotalAv. Rank Website 50%39%4%2%6% 2673.45% 134 103 10 5 15 The Wey 39%41%9%5%6% 2673.21% 104 109 23 14 17 Facebook 6%9%24%8%54% 2672.27% 16 23 64 21 143 Twitter 3%4%12%24%58% 2671.68% 8 11 31 63 154

11. Q10 – General Feedback 102 people provided feedback (38%) Recurring themes 34 comments (33%) referred to improving the search facility and making things easier to find General concern that the website is kept up-to-date, from news to documentation Need for the homepage to be clear, simple and user-friendly; quite ‘insiderish’ in terms of knowing which dropdown tab to look under Straightforward list of contact details – people are currently hidden under different sections List of forthcoming events

12. Q10 – General Feedback Other points forward Links to all of our social media sites on the homepage Mobile-version of the site Suggestions of other website models: http://www.trurodiocese.org.uk/ http://www.chelmsford.anglican.org/ http://www.london.anglican.org/ Full survey results: T:\Guildford\Communications\Website review\Website survey\Website Survey results