1. Operations 102 Communications, Class 5

2. Operations 102—Communications 1.Strategy: The Culture of Your Church. 2.Strategy: Parsing the Preaching Pastor 3.Web 4.Hardware & IT 5.Productivity Tools 6.Multisite & Cutting Edge Issues 7.Advertising 8.Policy & Practice 9.Policy & Practice 10.Communications Team

3. Today’s Topic A newly coined term is SaaS, which stands for software as a service. If you are using gmail, then you are using SaaS. There are many all-church database tools for kids check-in, online giving and online communities. There are also tools for online calendars and planning tools, such as Planning Center for worship. What will be your evaluating criteria for purchasing these services? How can you determine the needs of your church and “fit” of the tool, without using the tool for six months?

4. Steve Caton Steve Caton is the Vice President Sales & Marketing of Church Community Builder. Steve has an extensive background in technology, fundraising and church leadership. In addition to serving as an elder in his local church, Steve has served in key leadership roles with OnlineGiving.com and Christianity.com, which launched a network content management system for the church and nonprofit community.

5. Dave Bair Dave Bair is a member of the Leadership Team at Church Community Builder with a focus on Church Coaching and internal systems and processes. He has many years of experience with large process and culture improvement projects in several industries such as manufacturing, oil refining, power generation, universities, and churches. Dave’s specialty is coupling the implementation of tangible results with sustainable cultural change.

6. Productivity Tools

7. Leveraging Technology for Productivity Software & The Church

8. Software as a Service (SaaS)  AKA - The “ Cloud ”  Subscription Based Pricing  Outsources Security and Hosting

9. Notable Names

10. Criticisms  Ongoing fees  No access to source code  Ongoing Change Management  Reliance on Internet  Adoption/Implementation

11. Church Management Software “ ChMS ”

12. Notable Names

13. ChMS Benefits  Uniquely designed for churches  Can help us manage our relationships!  Centralizes all church data in a single place  Can distribute the workload of ministry

14. Common ChMS Features  Robust People Data  Attendance Tracking  Visitor Follow-Up  Check-In  Online Giving  Contribution Management  Integrated Reporting

15. ChMS Innovators  Volunteer Management  Group Management  Online Communities  Event/Resource Management  Involvement Tracking  Donor Management

16. More Productivity Options  Calendar/Events  Scheduling  Communications  Check-in  Online Community  Survey Tools  Accounting

18. Congregation Overload  Staff works hard - both paid and unpaid  As we grow, “ we should do more ”  As we grow, “ we can go deeper ”  Overload Factors: events, announcements, disparate processes  Overload Solutions: clarity of purpose, information availability, consistent methods

19. Congregation Overload  Clarity of Purpose  we exist to...  our primary goal is...  Information Availability  single source (ChMS) for people, group, event, contribution information  “ I know where to find it, and I have access ”  “ This is the best information the church has....anywhere ”  “ This information is good and trustworthy ”  Consistent Methods  pick a way (or two) and stick to it.  “ Sign up on the website ” (Using a form from our ChMS and our online gateway, then we will organize the data and make sure it gets to the right person)

20. ChMS Quality Standards  Clarity of Purpose  We are implementing this so that....  How will you know it was “ worth it ”  Information Availability  Profile Completeness (how many have picture, phone, address, email, etc.)  System Access (profile, login, admin access)  Consistent Methods  Across all ministries, across time  Eliminate alternatives (around here, we use this system)  Consequences for performance (good and bad)

21. Q & A Send Questions via Chat to Tami

22. Chapter 5, “Change Starts with Me” Cracking Your Church’s Culture Code by Sam Chand Questions from the chapter