1. A Fully Accredited Facility Promoting Quality Health Care Snapshot of evaluating a chronic disease self-management tool: Evaluating the implementation of health coaching as an early intervention in chronic disease in rural Australia Vivienne Jeffery jefferyv@humehealth.org.au

2. To be recognised as a leader in rural health and community services What tool? Health Coaching What methods? Support groups, survey distribution 4-5 months post training, qualitative interviews How many? 30 survey respondents 68% return, 10 interviews 23% uptake Who was involved? Staff who undertook 2 day HC training in 2010 and belonged to EIiCD program, Rural Health Alliance Network Coordinator, EIiCD Project Officer

3. To be recognised as a leader in rural health and community services 40% respondents identify immediate implementation of training Greatest barriers limiting use HC into practice are time (44%) and ‘how’ to implement (40%) 50% respondents report using HC with 50% of their clients Qualitative interviews confidence for staff is <7 for 90% respondents Most frequently used tool is RIC® at start goal setting and goal setting process

4. To be recognised as a leader in rural health and community services Consider pre testing of staff knowledge in area of evaluation Screening of individuals prior to organisation directed mandatory training to investigate staff motivation to undertake training and/or change work practices Key strategy to promote perceived value of the training, clearly articulating benefits to employees Organisations to nominate what return on investment justifies costs?

5. To be recognised as a leader in rural health and community services Contact details Viv Jeffery PO Box 128 Numurkah, 3636 03 5862 0560 jefferyv@humehealth.org.au Submitted to Australian Journal of Primary Health, July 28 th, 2011