2. Who are we? Ruth Gibson Alex Morgan Jill Lincoln

3. Finance : University funds, budgeting, debt advice, welfare benefits. Housing : Tenancy and contract disputes, disrepair, deposit issues. Academic : PEC forms, appeals, complaints. Health : Personal or health matters, how to register with GP. Legal Information and Consumer Rights. Baby Equipment Service for Students (BESS) - cots, pushchairs etc. for hire. This list is not everything we can do but a flavour. What can we help with?

4. Opening Times Monday 9am-5pm Tuesday 9am-5pm Wednesday 12pm-6pm Thursday 9am-5pm Friday 9am-4pm Out of term times 11am – 3pm Closed on Wednesdays PLEASE CHECK FOR CHANGES ON THE WEBSITE BEFORE MAKING ANY JOURNEYS

5. Telephone 0191 2393979 Call into the Student Advice Centre at Level 0 Students’ Union Email student-advice-centre@ncl.ac.ukstudent-advice-centre@ncl.ac.uk Nusu.co.uk/sac Twitter.com/NUSUadvice Facebook.com/NUSUstudentadvicecentre How to make an appointment?

6. Additional Support Specialist Clinics for 2014/15 TUESDAYS Cuppa with a Coppa 12pm – 2pm A chance to discuss/report issues and security information.

7. Wednesdays 12pm-3pm Free stress busting massages. Can help with anxiety, headaches, depression, migraines, neck, shoulder, knee or back pain. Drop in, no appointment necessary.

8. Thursday (Fortnightly appointment only) Environmental Health Clinic November – March 10am-12pm DIRT? DAMP? DISREPAIR? Report issues with your student house and get advice from the city council.

9. Road shows and Campaigns on ‘topical issues’ like money, academic issues and housing Articles on NSR and in the Courier on issues that affect you! What else do we do?

10. Immigration or Visa advice. Be a legal representative. Be a substitute parent. SAVE THE WORLD. HOWEVER WE WILL TRY TO REFER YOU TO AN AGENCY THAT CAN HELP. What can’t we do in the Advice Centre.

11. Advice, support and representation on many issues. We can also refer you to the University Visa and Immigration Officer who can assist you with applying to extend your leave to remain in the UK. www.ncl.ac.uk/student-progress/visas/ Additional Support for International Students.

12. We are on TWITTER and FACEBOOK Follow and Like us for regular service updates, handy tips and daily news that affects you. www.twitter.com/NUSUadvice www.facebook.com/NUSUstudentadvicecentre Social media.

13. Students from any year can volunteer within the Student Advice Centre in a number of different roles: Administration Research Reception skills Marketing Being a volunteer not only can enhance your CV with workplace skills, you would also be helping other students during their time at university! So go on make a difference. The adverts for recruitment happen in February so watch out for the posters. Volunteering with the Student Advice Centre.

14. Questions??