1. Why am I here? GMOE – Fall 2011

2. Darden GMOE Why the GMOE Course? You will gain a deeper understanding and practical, working knowledge of continuous improvement—focusing on lean and six sigma topics, tools and applications—beyond the FY OPS course. You will gain an appreciation for and insight into important implementation challenges and truly realize… - Learning Lean is about practice of improvement, not a theory - Lean is a system for visualizing and addressing waste - Six Sigma is a data-based methodology for complex problems - Both are a systems design and implementation challenge - Both are about developing people and stimulating their mind and heart Few MBAs have this type of experience in School Bottom line: You will be better prepared to contribute to your future organization’s path to excellence

3. Darden GMOE Learning Objectives At the end of this course, you will be able to… 1.Contribute to improvement-systems design. 2.Describe the need for lean and six sigma and the value they deliver to an organization. 3.Explain why the “thinking and doing” aspects of lean and six sigma is important for your career. 4.Tell your stories about lean and six sigma in action. 5.Know how to identify opportunities for applying lean and six sigma in your work.

4. Darden GMOE Major Items to Plan Group Formation (see August 23 Reply Request email) - 5 students per group; names by August 26; or - Indicate you chose to be randomly assigned Individual Written Work - 5S “Bad Normal” Application: Proposal on August 29 - 5S Report: October 4 Group Deliverable for Course - - Six Sigma Report: October 12 100% Attendance Target for the In-Class Workshops - Classes August 30, September 26 and 27 and October 3

5. Darden GMOE “Run Rules” for the Course Be here for all sessions Syllabus Attendance: More than 2 non-illness absences=> Class contribution grade Minimize disruptions - leaving the room, arriving after class starts - using laptop for non-GMOE learning activity Absences – prior notification, if possible Mutual professional courteousy and respect (students, faculty, guests)

6. Darden GMOE Comparison of Lean & Six Sigma Six SigmaLean ObjectiveDeliver value to customer Theory Reduce variationRemove wastes FocusComplexity focused Seeing wastes and using practical tools Assumptions A problem exists Statistics are valued System output improves if variation in all processes inputs is understood & reduced Larger $ value projects Waste removal will improve business performance Many small improvements are better than large system analyses Adapted from Nave, Dave. “How to Compare Six Sigma, Lean, and the Theory of Constraints.” Quality Progress. March 2002