1. 1 Prepared by Dr. Leonard R. Hepp All Rights Reserved Key Aspects of a Team Empowerment Session A Professionally Facilitated session Thorough Planning & Pre-work Sessions by the facilitator takes a couple weeks Managers & champions define problem scope and boundaries in pre-work sessions Team is defined and interviewed by facilitator as part of pre-work sessions as well. Team is composed of those involved in the process, day-to-day actions, and are directly impacted by the defined problem Empowerment Session is over a day or two … depending on size/scope of the problem Managers & champion kick-off the session and then MUST LEAVE. The Team is empowered to act and define solutions based on their knowledge and experiences … only things defined at kick-off as “out of scope” are “out of scope” (and typically are very limited and pre-defined during pre-work). The Facilitator supports the Team during the session with tools & techniques for developing solutions. At Session End, the Team Report-Out defines the actions/timings/solutions commitments for the Champions/Managers … each action is given either a “Thumbs-Up” support or in rare cases, issues preventing the planned solutions are resolved ON THE SPOT.. Each sub-team commits to actionable deliverables over the next 6 weeks … QUICK RESPONSE FOLLOW UP with tracking by champion/managers of results

2. 2 Prepared by Dr. Leonard R. Hepp All Rights Reserved Lean, Team Empowerment Team Empowerment. Sessions DMAIC DMADOV Accomplishing Six Sigma

3. 3 Prepared by Dr. Leonard R. Hepp All Rights Reserved Team Empowerment is: Six Sigma Quality is: Comparing Team Empowerment & Six Sigma Quality n Aimed at Bureaucracy and Non-Value Added Activities n Based on Existing Knowledge n Focused on Rationale (the “why”) n Less Formal in Nature n Not Usually Data Driven n Not for Developing New Processes n Dependent on Minimal Training n Aimed at Defect Reduction and Variation Elimination n Based on Data Collection & Analysis n Always Focused on Process Measurements n More Formal in Nature n For Developing New Processes - DFSS n Dependent on Extensive Training Team Empowerment Clears the Weeds for 6σ To Thrive

4. 4 Prepared by Dr. Leonard R. Hepp All Rights Reserved Waste of Time (Foul Ball) High Low HardEasy Business Impact Ease of Implementation Best (Home Run) Good (Single) Extra Work (Sliding Home) Possible 6  Project TeamEmpowerment Appropriate Problem Solving Approach? Selecting the Correct Approach Saves Time and Speeds Results

5. 5 Prepared by Dr. Leonard R. Hepp All Rights Reserved Addresses Key Issues Addresses Key Issues Broad Involvement Values Diversity of Opinion Immediate Successe s…if you chose the right topic! Bottom-up, Employee- Driven Solutions Action-Oriented …completed in 60 days Action-Oriented …completed in 60 days Characteristics of a Team Empowerment Session Quick Fix... Bureaucracy Busting Focus

6. 6 Prepared by Dr. Leonard R. Hepp All Rights Reserved 3 Key Phases of Team Empowerment n Charter the Team Empowerment & contract with sponsor n Sensing Sessions to collect data, identify issues, and refine the problem/ opportunity statement n Select topic n Collect background data and determine topic questions n Design Team Empowerment meeting agenda and plan logistics n Identify participants and communicate expectations n Select and prepare facilitators n Coach/prepare Team Empowerment Sponsor/Business leader(s) Team Empowerment Planning

7. 7 Prepared by Dr. Leonard R. Hepp All Rights Reserved n Charter the Team Empowerment & contract with sponsor n Sensing Sessions to collect data, identify issues, and refine the problem/ opportunity statement n Select topic n Collect background data and determine topic questions n Design Team Empowerment meeting agenda and plan logistics n Identify participants and communicate expectations n Select and prepare facilitators n Coach/prepare Team Empowerment Sponsor/Business leader(s) Team Empowerment Planning n Business leadership sets challenge and expectations n Team building n Skill building n Issue generation n Issue priority n Facilitated problem- solving teams n Recommendation development n Town Meeting Report-Out: n Team report out presentations n Every idea gets a response n Individual, team and business leader commitments to action items Team Empowerment Session 3 Key Phases of Team Empowerment

8. 8 Prepared by Dr. Leonard R. Hepp All Rights Reserved n Charter the Team Empowerment & contract with sponsor n Sensing Sessions to collect data, identify issues, and refine the problem/ opportunity statement n Select topic n Collect background data and determine topic questions n Design Team Empowerment meeting agenda and plan logistics n Identify participants and communicate expectations n Select and prepare facilitators n Coach/prepare Team Empowerment Sponsor/Business leader(s) Team Empowerment Planning n Business leadership sets challenge and expectations n Team building n Skill building n Issue generation n Issue priority n Facilitated problem- solving teams n Recommendation development n Town Meeting Report-Out: n Team report out presentations n Every idea gets a response n Individual, team and business leader commitments to action items Team Empowerment Session n Put follow-up mechanisms in place n Track Activity & Results Over Time n Communicate Headlines Newspapers Meeting Summary Status Reports n Remove barriers n Recognize and reward implementation Team Empowerment Follow-Up 3 Key Phases of Team Empowerment

9. 9 Prepared by Dr. Leonard R. Hepp All Rights Reserved n Charter the Team Empowerment & contract with sponsor n Sensing Sessions to collect data, identify issues, and refine the problem/ opportunity statement n Select topic n Collect background data and determine topic questions n Design Team Empowerment meeting agenda and plan logistics n Identify participants and communicate expectations n Select and prepare facilitators n Coach/prepare Team Empowerment Sponsor/Business leader(s) Team Empowerment Planning n Business leadership sets challenge and expectations n Team building n Skill building n Issue generation n Issue priority n Facilitated problem- solving teams n Recommendation development n Town Meeting Report-Out: n Team report out presentations n Every idea gets a response n Individual, team and business leader commitments to action items Team Empowerment Session n Put follow-up mechanisms in place n Track Activity & Results Over Time n Communicate Headlines Newspapers Meeting Summary Status Reports n Remove barriers n Recognize and reward implementation Team Empowerment Follow-Up 3 Key Phases of Team Empowerment

10. 10 Prepared by Dr. Leonard R. Hepp All Rights Reserved Business Team Empowerment Leader Team Empowerment Lead Facilitator Team Empowerment Participants Recommendation Champion Senior Business Leader / Team Empowerment Sponsor Other Facilitator(s) Team Empowerment Roles

11. 11 Prepared by Dr. Leonard R. Hepp All Rights Reserved Sensing Sessions Sponsors Review Themes From Sensing Sessions Themes Topic Sponsors Identify Target Areas Select Team Empowerment Topics Topic Selection and Scoping

12. 12 Prepared by Dr. Leonard R. Hepp All Rights Reserved AcceptedRejected Issue:Recommendation: Benefit:Required Resources: Champion: Action Plan: Action TimingResponsibility Session Date Team Empowerment Recommendation Report-Out