1. Advisor.com GroupWise Consulting Success Tricks of the Trade Author: Gregg A. Hinchman Company: Hinchman Consulting SNG208

2. Advisor.com Introduction: Outline  Introduction Speaker Speaker Presentation Business Presentation Business  Knowledge Transfer Definitions Definitions Tools Tools  Best Practices Agents Agents System Operations System Operations Client Options Client Options Miscellaneous Miscellaneous  Summary

3. Advisor.com Introduction: Speaker  Gregg A. Hinchman Self-Unemployed Consultant, www.HinchmanConsulting.com Self-Unemployed Consultant, www.HinchmanConsulting.com 11+ years of GroupWise Experience 11+ years of GroupWise Experience 5 years of Clustering experience 5 years of Clustering experience Author: Author:  “Success with Clustering GroupWise 7” www.TayKratzer.com Co-Author: Co-Author:  “Success with GroupWise Document Management” GroupWise Coolsolutions Articles GroupWise Coolsolutions Articles  Consultants’ Corner GroupWise Advisor Magazine Articles GroupWise Advisor Magazine Articles

4. Advisor.com Introduction: Presentation Business  Topic We will discuss Best Practices for implementing and supporting a GroupWise 7 system. We will discuss Best Practices for implementing and supporting a GroupWise 7 system.  Format Discussion will be led with supporting examples given. Discussion will be led with supporting examples given.  Questions Please hold until “Question Breaks” Please hold until “Question Breaks”  Knowledge: Advanced GroupWise 7 Advanced GroupWise 7  Related Sessions: Upgrades for the One-Minute Administrator Upgrades for the One-Minute Administrator Living the Highly-Available-GroupWise Lifestyle Living the Highly-Available-GroupWise Lifestyle Clustering GroupWise 7 on OES Linux Clustering GroupWise 7 on OES Linux

5. Advisor.com Knowledge Transfer: Definitions and Tools  Definitions Best Practice Best Practice Consolidation = Collapsing Consolidation = Collapsing Move vs. Migrate Move vs. Migrate  Tools ConsoleOne ConsoleOne Server Consolidation and Migration Tool Kit Server Consolidation and Migration Tool Kit Monitor Monitor Onsite Admin Pro Onsite Admin Pro DNS/DHCP/SLP -GroupWise is only as good as... DNS/DHCP/SLP -GroupWise is only as good as...

6. Advisor.com Best Practices: Agents  MTA Descriptions Descriptions Agent Settings Agent Settings  2nd Priority Threads  HTTP User Network Settings Network Settings  IP vs. DNS  Ports -Standard vs. non-Standard Logging Logging  'Logs' directory under the Domain Directory  Verbose, Please  Message Logging Scheduled Events -eDirectory User Sync Scheduled Events -eDirectory User Sync  Primary Only, Please, unless... Configuration File Configuration File  /Home-Volume:\directory  /TCPINBOUND-600+  /TCPTRUNKWIDTH-4  Hard configure Ports/IP Addresses???

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12. Advisor.com Best Practices: Agents  POA Descriptions Descriptions Agent Settings Agent Settings  TCP Handler Threads for Client/Server Processing = 20- 30 users per thread (default 6)  Max App Connection = 4 per user (default =2048)  Max Physical Connections = 1 per user (default 1024)  Default CPU utilization threshold for the NLM POA is 85 percent  HTTP User Network Settings Network Settings  IP vs. DNS  Ports -Standard vs. non-Standard QuickFinder Scheduling QuickFinder Scheduling Logging Logging  'Logs' directory under the Domain Directory  Verbose, Please Scheduled Events -For each Post Office Scheduled Events -For each Post Office  Daily Disk Check -500MB -100MB  Daily Structure and Index  Weekly Contents

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16. Advisor.com  Post Office Sizing

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18. Advisor.com Best Practices: Agents  Gateways -GWIA Description Description Network Address -HTTP Port and TCP Port Network Address -HTTP Port and TCP Port Logging Logging 'Logs' directory under the Domain Directory 'Logs' directory under the Domain Directory  Verbose Please SMTP/MIME SMTP/MIME  Bind Exclusive  Mailbomb -Set/Not Set  Undeliverable Handling -Set/Not Set POP/IMAP POP/IMAP Post Office Links -Client/Server with IP Address Post Office Links -Client/Server with IP Address /HOME switch /HOME switch

19. Advisor.com Best Practices: Agents  Gateways -WebAccess Description Description Network Address -HTTP Network Address -HTTP Logging Logging  'Logs' directory under the Domain Directory  Verbose Please  /LogDiskON –in the configuration file Post Office Links -Client/Server with IP Address Post Office Links -Client/Server with IP Address /Home switch /Home switch

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21. Advisor.com Best Practices: System Operations  Tools| System Operations  Routing Domains  eDirectory User Sync -Primary MTA Only  Replica on MTA server  Remote User/Password  Pending Operations  Addressing Rules  Internet Addressing  LDAP Servers

22. Advisor.com Best Practices: Client Options  Client Options  Lock Down the Settings -Domain, Post Office, User  Personal POP3/IMAP  Client Mode  Send Options  Allow use of ‘Reply to All -On/Off?  Allow rules to loop -On/Off?  Disk Management -Set Limits  Security  Password Caching -On/Off?  Use eDirectory password -On/Off?

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24. Advisor.com Best Practices: Miscellaneous  Email Policies  Email Retention Policy  How many years?  What Regulatory/Statutory Requirements?  Archive Policy  What's in the 'live' GroupWise system? 180 Day -365 Day  What's archived?  Deletion Policy  Archiving  Native  3rd Party -standards based XML like GWArchive  AntiSpam/AntiVirus

25. Advisor.com Summary  Look at the Design  Tune the Agents  Get Rid of the “old stuff”  Lock down the client  Implement Policies  Keep the “live” system clean  Implement AntiVirus/AntiSpam  Plan and Document

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27. Advisor.com ADVISOR SUMMIT Web Update Page AdvisorEvents.com/cms0608p.nsf/w/cms0608ud This session WILL have updates.

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