1. The Need For And Importance Of Training and Induction

2. What Training Have You Had In Your Part- Time Jobs?

3. Why Were You Given Training?

4. Training …

5. What changes have taken place in the UK as regards level of skills required by employers over the past 40 years?

6. A training need arises when.. the knowledge and skills required exceed/differ from what workers currently possess.

7. Legal requirement for some training What examples, in an hotel, scenario might this apply to?

8. Why training needs occur

9. Benefits of training Employees are more able to achieve the required standard and contribute to profit Employees progress within the organisation Increased competence leads to improved morale and job satisfaction (and so to increased productivity) Improved morale reduces costs Wastage and poor quality of work are reduced Trained employees are more flexible Management able to concentrate on strategic issues

10. Methods of Training On-the-job training Learning by working alongside a colleague – “sitting with Nellie”

11. On-the-job training advantages / disadvantages Cheap Realistic No loss of output Paid to learn Trainee may make mistakes Trainee may learn bad practice Person training may lack skills Person training may be unwilling to train espec if losing pay

12. Off-the-job training Takes place at specialist location eg training room, college

13. Off-the-job training advantages / disadvantages Specialist trainers No pressure from work Easier to estimate costs of the training Easier to monitor progress Can be expensive Can skills be transferred to the real environment

14. Induction Training Induction – a general introduction to an organisation What is involved in an induction programme? What are the benefits of providing induction training?