1. Oregon ’ s Alcohol Server Education Program Oregon ’ s Alcohol Server Education Program October 2007 The best thing to mix with alcohol is education. -- Donna Shalala

2. HISTORY OF SERVER EDUCATION IN OREGON 1987Oregon becomes 1st state to require comprehensive, mandatory alcohol server training as a condition of receiving liquor license or service permit; training is classroom-based 2000Shorter renewal class created available in alternative delivery formats; first classroom renewal course approved

3. HISTORY OF SERVER EDUCATION IN OREGON 2001First CD-ROM renewal course approved 2005First online renewal course approved 2007Commissioners adopt rules allowing initial class to be offered online

4. CORE EMPHASIS OF SERVER EDUCATION The primary goal of Server Education is to enhance public safety by providing servers with the knowledge and skills to:  Prevent alcohol service to minors  Prevent alcohol service to VIPs  Prevent violations of basic liquor laws From Minimum Curriculum Standards, #4

5. WHO HAS TO TAKE SERVER EDUCATION  Licensees with on-premises privileges  Restaurants, bars, nightclubs, taverns, pizza parlors, delis, brew pubs, hotels, private clubs, wineries  Employees who mix, sell, or serve alcohol in any manner for drinking on the premises and anyone who manages them  Bartenders, servers, managers, hosts

6. SERVER EDUCATION REQUIREMENTS  Must complete class to receive liquor license or service permit  Must pass 50-question, multiple choice test (passing score: 70%)  Must renew every 5 years All classes taught by private providers who are approved by OLCC

7. MODEL CURRICULUM  Responsible Alcohol Service & Oregon’s Alcohol Server Education Program  Alcohol the Drug  Minors & Checking ID  Visibly Intoxicated Persons  Intervention Techniques for Dealing with Visibly Intoxicated Persons & Minors  Third Party Liability & Drinking & Driving Laws  Oregon’s Basic Retail Liquor Laws

8. CURRICULUM STANDARDS FOR BOTH CLASSROOM & ONLINE CLASSES  Role playing & case studies redefined to include “actors” for online presentations  Minimum role plays or case studies: 10  Minimum ID exercises: 5  Regular intervals where students demonstrate comprehension through knowledge or skills  No minimum instruction time

9. 2007 RULE CHANGES  Allow initial class to be offered online  Revise & renew all program standards including classroom standards  As much as appropriate & possible, create similar if not identical standards for online and classroom courses

10. ONLINE STANDARDS ► CONTENT  Oregon-specific  Cover required model curriculum  Periodic reviews  Minimum number of case studies & exercises  Focus on core subjects: minors, VIPs, basic liquor laws

11. ONLINE STANDARDS ► DESIGN  Modular format  Cannot progress to next module without demonstrating knowledge and skill  Interactive: questions, prompts, embedded links, graphics, activities that require student response; reading text- heavy screens and clicking on “Next” button does not satisfy this requirement  Consistent, user-friendly navigation

12. ONLINE STANDARDS ► SECURITY  Meet industry standards for encryption and storage of sensitive data  Use established method to validate student identity throughout course (example: random validation questions)  Use established method to verify test security (example: proctors & online affidavits)

13. CLASSROOM TRAINING STRENGTHS  Social contact with instructor & other learners  Hands-on skills practice  Immediate feedback  Able to adapt to individual needs & questions WEAKNESSES  Fixed time & location  Group-paced  Requires skilled teacher

14. ONLINE TRAINING STRENGTHS  Convenience  Self-paced  Consistency  Appeals to younger & visual learners WEAKNESSES  Limited interactivity  Limited feedback  No contact with other learners  Identity verification

15. Contact Information Oregon Liquor Control Commission Server Education Program Randy Silva 503-872-5205 Or Steve Sander 503-872-5194