1. March 2006HFT2006 - Sophia Antipolis, France The social impact of pervasive technologies Anne Clarke clarkeam@compuserve.com

2. March 2006HFT2006 - Sophia Antipolis, France Current systems engineering models have failed the users Spam, virus, worm Insecurity access, data, personal information Digital divide(s) Lack of adequate security features Misuse happy slapping Bluejacking Abuse of vulnerable users especially naïve users

3. March 2006HFT2006 - Sophia Antipolis, France Why has current systems engineering failed users? A protocol for packet network interconnection V G Cerf, R E Kahn, 1974 USERS NOT MENTIONED EVEN ONCE!!!! User Centered Design processes not fully implemented poorly understood economically challenging

4. March 2006HFT2006 - Sophia Antipolis, France The Next Generation - Pervasive Networking "An interconnection of all things" Always on ad hoc subnetworking ambient and pervasive technologies new channels and modes of communication location based push paradigms multimedia - data, video, etc on the street inside premises greater range and larger scale of interaction possibilities and misuse opportunities

5. March 2006HFT2006 - Sophia Antipolis, France Social Consequences? New digital divides on a larger scale than before creating an even smaller domains of technological literate users A wider range of security issues loss of personal control of private data what will user guidelines look like? a very large book!

6. March 2006HFT2006 - Sophia Antipolis, France Socially Inclusive Systems Engineering - 1 Default status protects naïve and vulnerable users default = all features off there must be no way to avoid this clear guidance about the consequences of enabling specific features proof of competence required if safeguards are to be lowered

7. March 2006HFT2006 - Sophia Antipolis, France Autonomous control systems must act instantaneously to block access by rogue elements, and to repair any system degradation Feedback loop damping prevent propagation of faults, errors and failures slow down the spiral of system degradation not reinforce it Socially Inclusive Systems Engineering - 2

8. March 2006HFT2006 - Sophia Antipolis, France Socially inclusive social impact assessment for all new systems and system components BEFORE large scale deployment with clear strategies to deal with any negative social consequences this means suppliers being responsible for their products and services Socially Inclusive Systems Engineering - 3

9. March 2006HFT2006 - Sophia Antipolis To avoid the pitfalls of technologically led systems development and deployment, Next Generation processes must be socially inclusive. This means it must be led by the user