1. ECML Project: “QualiTraining at Grassroots Level” QUALITRAINING WORKSHOP ECML moderator: Dr Galya Mateva Prague 25 th -26 th September, 2008

2. ECML Project: “QualiTraining at Grassroots Level” Exploring experiences and expectations Experiences Teaching Teacher training Managerial Administrative Research Inspecting Hobby Expectations Theoretical insight Internal QA tools External QA tools Managing QLS Associations Inspection Schemes and Procedures

3. ECML Project: “QualiTraining at Grassroots Level” QUALITY IN LANGUAGE EDUCATION: BRAINSTORMING ASSOCIATION FIELDS from different perspectives The native/non-native speaker teacher? The environment? The standards? The white interactive board? The qualification? The leader?

4. ECML Project: “QualiTraining at Grassroots Level” Basic terminology: The European perspective A: Quality assurance, Benchmarking, Appraisal B: Quality control, Charter, Assessment C: Quality culture, Evaluation, Institutional self-evaluation D: Capacity building, Indicators, Clients

5. ECML Project: “QualiTraining at Grassroots Level” DEFINING QUALITY Quality as meeting and exceeding customer`s needs Quality as excellence Quality as reliability and consistency Quality as fitness for purpose ( goal achievement ) Quality as transformation and innovation Quality as value for money

6. ECML Project: “QualiTraining at Grassroots Level” QUALITY PARAMETERS VS. INDIVIDUAL PERCEPTIONS Quality parameterperceptions Customer needs Excellence Consistency Goal achievement Innovation Value for money Other A happy student/teacher Excellent teacher/results

7. ECML Project: “QualiTraining at Grassroots Level” SOME PRINCIPLES OF QUALITY MANAGEMENT A client satisfaction principle Quality based on results Quality based on process management Quality based on personal development Value-driven quality

8. ECML Project: “QualiTraining at Grassroots Level” QUALITY PROCEDURES QUALITY ASSESSMENT – measures achievement in a particular area QUALITY ASSURANCE – applies internal procedures to sustain quality QUALITY CONTROL – validates quality standards externally SELF-EVALUATION – a more advanced form of self- control which is ongoing and guarantees accepted quality standards ACCREDITATION – formal recognition for observing quality standards

9. ECML Project: “QualiTraining at Grassroots Level” PRINCIPLES and EAQUALS INSPECTION SCHEME PrincipleN of section in the Inspection Scheme(1-12) Client satisfaction Results-based Process-oriented Personal development Values-oriented

10. ECML Project: “QualiTraining at Grassroots Level” QUALITY CULTURE learning culture self-critical, improving culture fully engaged staff shared vision personal contribution public statement QUALITRAINING GUIDE ACTIVITY: 1.Where would you place your institution on the assessment scale? 2.How do we know we have a culture of quality? 2. Discuss: How does your institution express its commitment to quality? Is it clear? Is everyone aware of it? How is it shared? When you visit or work with another institution, what indicates to you that the institution has made a commitment to quality?

11. ECML Project: “QualiTraining at Grassroots Level” QUALITY CULTURE AND EFFECTIVE LEADERS Capacity building (emotional and intellectual; human and technological) Are all available resources in your school developed and used fully? Indicators of capacity building in an institution oA positive climate oTransparent management oPeople-centred policy oTeam work and interdependence oMultidimensional leadership (moral, strategic, managerial, collaborative, interpersonal, distributed) HOW DO THE LEADERS IN YOUR ORGANISATION BUILD THE ORGANISATION`S CAPACITY?

12. ECML Project: “QualiTraining at Grassroots Level” DISTRIBUTED LEADERSHIP AND QUALITY MONITORING/ DEVELOPMENT INSTRUMENTS What are the functions of the Institutional Self-evaluation? Is there a system for self-evaluation in your school? Who is involved? Who moderates it? How is data gathered? Who designs the evaluation criteria? How will the data be used? What purpose/purposes does it serve?

13. ECML Project: “QualiTraining at Grassroots Level” Class observation at the heart of quality assurance and professional development  Why do you observe classes?  Live or video observations?  What do you observe? (key areas)  Who observes classes? How often?  How long is an observation?  What do you do before and after the observation?  How many different types of feedback are you aware of? Can it be non-existent?  What form does the follow-up take in your situation?

14. ECML Project: “QualiTraining at Grassroots Level” MULTIPLE ROLES OF CLASS OBSERVATION LOOKING FOR BEST PRACTICES:  In-house quality management  Internal quality assurance  External quality assurance  Data gathering and analysis  Classroom-based research  Institutional SWOT analysis  Personal SWOT analysis  Forming partnerships and collegial exchange  Exploring training needs

15. ECML Project: “QualiTraining at Grassroots Level” Evaluation of quality processes Evaluation vs.assessment What do you evaluate in your institution? How do you do it? Evaluation tasks: Discuss key criteria for teaching materials/aids evaluation Discuss the applications of the CEFR and point to some criteria for evaluating your proficiency level system

16. ECML Project: “QualiTraining at Grassroots Level” ASSESSMENT OF QUALITY PROCESSES Student assessment Criterion-based assessment vs. norm-based assessment Teacher assessment and appraisal systems Self-appraisal The appraisal interview Post-appraisal procedures

17. ECML Project: “QualiTraining at Grassroots Level” BENCHMARKING Benchmarking can be subdivided into four major types. Can you provide examples for each of them? Internal benchmarking Functional benchmarking Competitive benchmarking Generic benchmarking

18. ECML Project: “QualiTraining at Grassroots Level” Self-analysis and the learning curve

19. ECML Project: “QualiTraining at Grassroots Level” TEACHER PROFILING GRID Categories of competence:  Basic  Independent  Expert Evaluation criteria Language Qualifications Core competences Complementary skills

20. ECML Project: “QualiTraining at Grassroots Level” SELF-ASSESSMENT DIAGRAM Vertical axis: Level of effectiveness in your institution: Institutional self-evaluation Quality culture Appraisal systems Observation systems Benchmarking systems Other area Horizontal axis: Rating scale 1-2-3-4-5 Optional : CONTRIBUTING WITH A CASE STUDY