1. Bishkek 3/5/2011 DoQuP Standards for QA of SPs in PCs 1 WP.1 - Deliverable 1.1 Standards for Quality Assurance of Study Programmes DoQuP standards for quality assurance of study programmes in partner countries Final Proposal Alfredo Squarzoni Project Coordinator

2. Bishkek 3/5/2011 DoQuP Standards for QA of SPs in PCs 2 Items of the presentation a)Quality and quality assurance (QA) of study programmes (SPs) b)Standards and Guidelines for QA in the European Higher Education Area (ESG) c)DoQuP approach to the definition of standards for QA of SPs in partner countries (PCs) d)DoQuP requirements for quality of SPs in PCs

3. Bishkek 3/5/2011 DoQuP Standards for QA of SPs in PCs 3 Quality and Quality Assurance of Study Programmes Quality of SPs is certainly one of the objectives of the Bologna process. According to the ISO definition, for ‘ SP quality ’ we should intend “ the grade (level) of fulfilment of the objectives established coherently with the needs and expectations of all those who are interested in the education service provided, that is the ‘interested parties’ ”, or, in other words, “ the level of accomplishment of the standards/quality requirements established coherently with the needs and expectations of all the interested parties ”.

4. Bishkek 3/5/2011 DoQuP Standards for QA of SPs in PCs 4 In this context, quality assurance is the instrument to make programme quality transparent and trustworthy for students and employers. Always according to the ISO definition, for ‘ study programme quality assurance ’ we should intend “ the activities (processes) in the framework of a quality management system aimed at ‘ensuring trust’ in meeting the standards /quality requirements to all interested parties ”.

5. Bishkek 3/5/2011 DoQuP Standards for QA of SPs in PCs 5 To assure its quality first of all a SP should establish learning outcomes (i.e. what a student is expected to know, understand and/or be able to demonstrate after completion of the learning process) which meet the needs and expectations of society and labour market. In particular learning outcomes should ensure personal development and be aligned with the competences necessary to carry out the roles expected for the graduates in the labour market.

6. Bishkek 3/5/2011 DoQuP Standards for QA of SPs in PCs 6 Then the SP should implement academic strategies suitable for achieving the declared aims and promoting the improvement of its quality. Finally the SP should document learning objectives, educational process, learning context, results and management system, in order to provide evidence of its quality.

7. Bishkek 3/5/2011 DoQuP Standards for QA of SPs in PCs 7 Standards and Guidelines for QA in the European Higher Education Area Today the definition of suitable academic strategies in order to promote SP quality can rely on the standards and guidelines for internal QA established in the document of the European Association for Quality Assurance in Higher Education (ENQA) Standards and Guidelines for Quality Assurance in the European Higher Education Area (ESG), adopted by the European Ministers of 45 countries in the Bergen meeting on May 2005 and which has found a generalised acceptance in the European context.

8. Bishkek 3/5/2011 DoQuP Standards for QA of SPs in PCs 8 The standards are in three parts covering: internal QA of Higher Education Institutions, external QA of higher education and QA of external QA agencies. The European standards for internal QA within Higher Education Institutions are reported in the following table.

9. 9 1.1 Policy and procedures for QA Institutions should have a policy and associated procedures for the assurance of the quality and standards of their programmes and awards. 1.2 Approval, monitoring and periodic review of programmes and awards Institutions should have formal mechanisms for the approval, periodic review and monitoring of their programmes and awards. 1.3 Assessment of students Students should be assessed using published criteria, regulations and procedures which are applied consistently. 1.4 QA of teaching staff Institutions should have ways of satisfying themselves that staff involved with the teaching of students are qualified and competent to do so. They should be available to those undertaking external reviews, and commented upon in reports. 1.5 Learning resources and student support Institutions should ensure that the resources available for the support of student learning are adequate and appropriate for each programme offered. 1.6 Information systems Institutions should ensure that they collect, analyse and use relevant information for the effective management of their programmes of study and other activities. 1.7 Public information Institutions should regularly publish up to date, impartial and objective information, both quantitative and qualitative, about the programmes and awards they are offering.

10. Bishkek 3/5/2011 DoQuP Standards for QA of SPs in PCs 10 These standards refer to the key aspects that, according to ENQA, characterise the quality of a SP and that have to be considered in order to assure SP quality. Then the ENQA document associates each standard the guidelines, which provide additional information about good practice and in some cases explain in more detail the meaning and importance of the standards. Although the guidelines are not part of the standards themselves, the standards should be considered in conjunction with them.

11. Bishkek 3/5/2011 DoQuP Standards for QA of SPs in PCs 11 It is important to note that the purpose of these standards and guidelines is to provide a source of assistance and guidance to Higher Education Institutions in developing their own QA system, as well as to contribute to a common frame of reference, which can be used by institutions. It is not the intention that these standards and guidelines should dictate practice or be interpreted as prescriptive or unchangeable.

12. Bishkek 3/5/2011 DoQuP Standards for QA of SPs in PCs 12 DoQuP approach to the definition of standards for QA of SPs in PCs According to DoQuP approach, QA of a SP requires:  the adoption of a management system for quality ;  the management of a documentation process. A management system for quality must identify the processes to be managed and how they should be managed.

13. Bishkek 3/5/2011 DoQuP Standards for QA of SPs in PCs 13 Consistently with the ESG and with the models for the quality assessment and accreditation of SPs adopted by the European agencies, the DoQuP approach to the definition of standards for QA of SPs in PCs (and of the associated ‘quality requirements’) assumes that a SP may be said ‘of quality’ when it complies with the national standards and requirements and:

14. Bishkek 3/5/2011 DoQuP Standards for QA of SPs in PCs 14  it establishes educational objectives (i.e. professional profiles and/or roles/activities students are to be prepared for and/or competences to be developed during the learning process by the students) consistent with the mission of the Higher Education Institution and the educational needs of society and labour market of reference, and learning outcomes consistent with the educational objectives;

15. Bishkek 3/5/2011 DoQuP Standards for QA of SPs in PCs 15  it designs and implements an educational process adequate to accomplish the learning outcomes, takes under control its development, assures a correct assessment of students’ learning and establishes appropriate criteria for students’ studies progression;  teaching staff, facilities, financial resources, student support services and partnerships with businesses, research institutions and other Higher Education Institutions are adequate to accomplish the programme outcomes and are taken under control;

16. Bishkek 3/5/2011 DoQuP Standards for QA of SPs in PCs 16  it monitors the results of the educational process;  it adopts an adequate and effective management system able to promote programme quality and guarantees the publicity of the information on the study programme.

17. Bishkek 3/5/2011 DoQuP Standards for QA of SPs in PCs 17 These principles must inspire design, development and control of a SP and correspond to the following five ‘ DoQuP standards ’ for QA of SPs in PCs:  Needs and objectives;  Educational process;  Resources;  Results;  Management System.

18. Bishkek 3/5/2011 DoQuP Standards for QA of SPs in PCs 18 The correspondence between ENQA and DoQuP standards is shown in the following table. ENQA StandardsDoQuP Standards 1.2 Approval, monitoring and periodic review of programmes and awards A. Needs and Objectives B. Educational Process E. Management System 1.3 Assessment of studentsB. Educational Process 1.4 Quality assurance of teaching staff 1.5 Learning resources and student support C. Resources 1.6 Information systemsD. Results 1.1 Policy and procedures for quality assurance 1.7 Public information E. Management System

19. Bishkek 3/5/2011 DoQuP Standards for QA of SPs in PCs 19 Then in the context of each standard the DoQuP approach identifies the processes considered fundamental for a ‘management for quality’ of SPs in PCs. They are:

20. Bishkek 3/5/2011 DoQuP Standards for QA of SPs in PCs 20 Standard A Needs and Objectives A1 - Identification of the educational needs of the labour market A2 - Definition of the educational objectives A3 - Definition of the learning outcomes

21. Bishkek 3/5/2011 DoQuP Standards for QA of SPs in PCs 21 Standard B Educational Process B1 - Definition of the requirements for SP entrance B2 - Design of the educational process B3 - Planning and development of the educational process B4 - Assessment of students’ learning and criteria for students’ studies progression

22. Bishkek 3/5/2011 DoQuP Standards for QA of SPs in PCs 22 Standard C Resources C1 - Identification and put at disposal of the teaching staff C2 - Identification and put at disposal of facilities (in particular: lesson rooms, laboratories, libraries) C3 - Identification and put at disposal of financial resources C4 - Organisation and management of student support services (in particular: orienteering, counselling and tutoring services) C5 - Establishment of partnerships with national and international businesses, research institutions and other Higher Education Institutions for the development of students’ external education and mobility

23. Bishkek 3/5/2011 DoQuP Standards for QA of SPs in PCs 23 Standard D Results D1 - Monitoring of the entrance students D2 - Monitoring of the students’ learning D3 - Monitoring of the students’ studies progression D4 - Monitoring of the students’ opinion on the educational process D5 - Monitoring of the graduates’ placement

24. Bishkek 3/5/2011 DoQuP Standards for QA of SPs in PCs 24 Standard E Management System E1 - Definition of the processes for the SP management and of the associated structural organisation E2 - Adoption of initiatives for the quality promotion E3 - Re-examination and improvement E4 - Publicizing of information on the SP

25. Bishkek 3/5/2011 DoQuP Standards for QA of SPs in PCs 25 DoQuP requirements for quality of SPs in PCs Finally, the DoQuP approach identifies the expected behaviours and results of the SP associated to each process to be managed, i.e. the ‘ DoQuP requirements for quality ’ of SPs in PCs.

26. Bishkek 3/5/2011 DoQuP Standards for QA of SPs in PCs 26 Standard A - Needs and Objectives The study programme should identify the educational needs of the labour market of reference, establish educational objectives coherent with the mission of the Higher Education Institution and the educational needs of society and labour market of reference, and learning outcomes coherent with the established educational objectives.

27. Bishkek 3/5/2011 DoQuP Standards for QA of SPs in PCs 27 Quality Requirement A1 - Educational needs of the labour market The SP should identify the educational needs of the labour market of reference. The educational needs should be identified in terms of professional profiles or roles/activities expected for the graduates and/or required competences*. * Competences represent a dynamic combination of knowledge, understanding, skills (i.e. learned capacities, according to the Tuning glossary) and abilities (i.e. acquired or natural capacities, according to Tuning glossary). This definition is in line with the international ISO 9000 norm which defines competences as “demonstrated ability to apply knowledge and skills”.

28. Bishkek 3/5/2011 DoQuP Standards for QA of SPs in PCs 28 Quality Requirement A2 - Educational objectives The SP should define professional profiles of the graduates and/or professional roles/activities students are to be prepared for and/or competences to be developed and obtained during the learning process by the students consistent with the mission of the Higher Education Institution and the educational needs of society and labour market of reference.

29. Bishkek 3/5/2011 DoQuP Standards for QA of SPs in PCs 29 Quality Requirement A3 - Learning outcomes The SP should define learning outcomes* consistent with the established educational objectives. * Learning outcomes are statements of what a learner is expected to know, understand and/or be able to demonstrate after completion of a process of learning. According to Tuning, learning outcomes have to be expressed in terms of the level of competence (knowledge, understanding, skills and abilities ) to be obtained by the learner. Consequently, the programme learning outcomes should align with the programme competences, not necessarily on a one to one basis, but overall.

30. Bishkek 3/5/2011 DoQuP Standards for QA of SPs in PCs 30 Standard B - Educational process The SP should assure students educational activities able to accomplish the established learning outcomes through contents, methods and times adequately designed and planned, take under control their development, assure a correct assessment of student learning through suitable assessment methods and establish appropriate criteria for students’ studies progression.

31. Bishkek 3/5/2011 DoQuP Standards for QA of SPs in PCs 31 Quality Requirement B1 - Requirements for SP entrance The SP should define requirements needed for the access to the SP adequate for a profitable participation of the students to the established educational activities, in particular of the first year course.

32. Bishkek 3/5/2011 DoQuP Standards for QA of SPs in PCs 32 Quality Requirement B2 - Design of the educational process The SP should design a curriculum and characteristics of the modules* consistent with the established learning outcomes. * In particular: learning outcomes specific of the module and consistent with the established learning outcomes of the study programme; contents; typologies of educational activities (theoretical lessons, practical lessons, laboratories, projects, etc.) also in terms of number of hours/credits for each typology.

33. Bishkek 3/5/2011 DoQuP Standards for QA of SPs in PCs 33 Quality Requirement B3 - Planning and development of the educational process The SP should plan the development of the educational process in such a way that students are able to achieve the programme learning outcomes according to a gradual process and activities coherent and coordinated with each other. The SP should also control the development of the educational process, in order to check its correspondence with the designed and planned development.

34. Bishkek 3/5/2011 DoQuP Standards for QA of SPs in PCs 34 Quality Requirement B4 - Assessment of students’ learning and criteria for students’ studies progression The SP should define assessment methods* which guarantees a correct assessment of the students’ learning and control the adequacy of the assessment tests to the learning outcomes and the correctness of the evaluation of the students’ learning. The SP should also establish appropriate criteria for students’ studies progression**. * For instance: Written examinations (Essays, Multiple choice questions, Problems to solve, Analysis of cases/data/texts, Reports), Oral examinations, etc., and associated criteria for measuring students’ learning. ** For instance: number of credits to be acquired for the passage to the successive course year; rules for working students; etc..

35. Bishkek 3/5/2011 DoQuP Standards for QA of SPs in PCs 35 Standard C - Resources The SP should have at disposal teaching staff, facilities, financial resources, student support services and partnerships with businesses, research institutions and other Higher Education Institutions adequate for the accomplishment of the programme outcomes and able to make students’ studies progression easier.

36. Bishkek 3/5/2011 DoQuP Standards for QA of SPs in PCs 36 Quality Requirement C1 - Teaching staff The SP should have at disposal teaching staff * adequate for the accomplishment of the established learning outcomes. * The teaching staff also includes teaching support staff (i.e. persons in charge of practical lessons, persons in charge of laboratory activities, etc.).

37. Bishkek 3/5/2011 DoQuP Standards for QA of SPs in PCs 37 Quality Requirement C2 - Facilities The SP should have at disposal facilities*, with the associated equipments, quantitatively and qualitatively adequate for the development of the established educational activities and able to carry out the established didactic methods. * In particular: lesson rooms, laboratories and libraries.

38. Bishkek 3/5/2011 DoQuP Standards for QA of SPs in PCs 38 Quality Requirement C3 - Financial resources The SP should have at disposal financial resources adequate for the development of the educational process according to the designed and planned activities.

39. Bishkek 3/5/2011 DoQuP Standards for QA of SPs in PCs 39 Quality Requirement C4 - Student support services The SP should have at disposal student support services* relevant to the educational process and able to make students’ learning and studies progression easier. * In particular: orienteering, counselling and tutoring services.

40. Bishkek 3/5/2011 DoQuP Standards for QA of SPs in PCs 40 Quality Requirement C5 - Partnerships The SP should have at disposal partnerships with national and international businesses, research institutions and other Higher Education Institutions quantitatively and qualitatively adequate for the development of students’ external education and mobility.

41. Bishkek 3/5/2011 DoQuP Standards for QA of SPs in PCs 41 Standard D - Results The SP should monitor the results of the educational process at least with respect to entrance students, students’ learning, students’ studies progression, students’ opinion on the educational process, graduates’ placement, in order to check the adequacy and effectiveness of the educational service provided.

42. Bishkek 3/5/2011 DoQuP Standards for QA of SPs in PCs 42 Quality Requirement D1 - Entrance students The SP should monitor the entrance students in order to check their possession of the entrance requirements and the SP attractiveness.

43. Bishkek 3/5/2011 DoQuP Standards for QA of SPs in PCs 43 Quality Requirement D3 - Students’ studies progression The SP should check the students’ studies progression* in order to check the effectiveness of the educational process. * In particular: drop-outs, number of credits acquired at the end of each course year, time to graduation.

44. Bishkek 3/5/2011 DoQuP Standards for QA of SPs in PCs 44 Quality Requirement D4 - Students’ opinions on the educational process The SP should monitor the students’ opinion on the educational process in order to check the perceived adequacy and effectiveness.

45. Bishkek 3/5/2011 DoQuP Standards for QA of SPs in PCs 45 Quality Requirement D5 - Graduates’ placement The SP should monitor the graduates’ placement in order to check the correspondence of the SP educational objectives to and the adequacy of the SP learning outcomes for the educational needs of the labour market.

46. Bishkek 3/5/2011 DoQuP Standards for QA of SPs in PCs 46 Standard E - Management system The SP should adopt an adequate and effective management system, able to promote the SP quality and the improvement of the effectiveness of the processes for the SP management and of the associated results, and should assure its continual adequacy and effectiveness. Furthermore the SP should guarantee the publicity of the information on the SP.

47. Bishkek 3/5/2011 DoQuP Standards for QA of SPs in PCs 47 Quality Requirement E1 - Processes for the SP management and organisational structure The SP should identify the processes for the SP management* and define an organisational structure** adequate for an effective management of the SP. * The processes should include all the processes associated to the DoQuP standards. ** That is, persons, committees, etc. in charge of the identified processes.

48. Bishkek 3/5/2011 DoQuP Standards for QA of SPs in PCs 48 Quality Requirement E2 - Initiatives for the quality promotion The SP should commit explicitly to the development of a culture which recognises the importance of quality and QA, and adopt initiatives suitable for the quality promotion of the SP *. * For instance: appointment of a person in charge of the SP quality; appointment of a Management Board with the participation of representatives of the labour market of reference; to provide a periodical self-assessment of the SP; to provide a periodical external assessment of the SP; etc..

49. Bishkek 3/5/2011 DoQuP Standards for QA of SPs in PCs 49 Quality Requirement E3 - Re-examination and improvement The SP should periodically re-examine needs and objectives, educational process, resources, results and management system, so to guarantee their constant adequacy and effectiveness, and promote the improvement of the effectiveness of the processes for the SP management and of the associated results*. * The process of improvement of the effectiveness of the processes for the SP management and of the associated results should be based on the analysis of the results of the educational process.

50. Bishkek 3/5/2011 DoQuP Standards for QA of SPs in PCs 50 Quality Requirement E4 - Publicity of information on SP The SP should make public full, up to date, easily acquired information, both quantitative and qualitative, on programme objectives, educational process, resources and result.

51. Bishkek 3/5/2011 DoQuP Standards for QA of SPs in PCs 51 The identified requirements for the quality of SPs in PCs are the starting point for the identification of the information and data to be documented in order to assure the SP quality.

52. Bishkek 3/5/2011 DoQuP Standards for QA of SPs in PCs 52 Thanks for your attention