2. The popup update window in Trend Micro PC- cillin Internet Security (TIS) 2005 keeps appearing SID : 22785 Go to Updates and Registration. Go to Update Settings. Select the following items: Do not require confirmation before updating. Do no show progress message when updating. Click Apply.

3. An error occured while connecting to the Internet... appears. SID : 22439 CHECK FOR CONFLICTING SOFTWARE Lavasoft (Ad-aware) Ontrack Fix-It Utilities or Ontrack SystemSuite OSSPROXY.EXE or MarketScore Xfire Norton, McAfee etc. Panda Mcafee Firefox System Suite Spy Sweeper Zone Alarm/ Zone Labs Malaware

4. CHECK YOUR COMPUTERS INTERNET PROXY SETTINGS. Open PC-cillin Internet Security 2005. Click on Updates and Registration>Update Setting. Under Proxy Information, place a tick mark on Use a proxy server to connect to the Internet Click on Proxy Settings. Enter the proxy address, port, username and password if necessary.

5. CHECK YOU COMPUTERS INTERNET CONNECTION PING the computer Check HALT INTERNET TRAFFIC CHECK FOR 3 RD -PARTY FIREWALL

6. Update Button is grayed out Run PCClient.exe Location - [ C:\program files\ trend micro\ trend micro internet security 2005 or at the folder where PC-cillin 2005 was installed ] Error applying transforms issue with Microsoft, check their website http://support.microsoft.com/?kbid=299699

7. Setup has detected an unsupported platform... appears SID: 22693 Check Operating System: Microsoft TM Windows TM 98 Microsoft Windows 98 SE Microsoft Windows Me Microsoft Windows 2000 Professional with Service Pack 4 or above Microsoft Windows XP Home or Professional with Service Pack 1, 2 Internet Explorer 6.0 with Service Pack 1 or above

8. Unable to connect to the Internet after installing Trend Micro PC-cillin Internet Security 2005 SID : 24578 Not using the correct Personal Firewall profile. The default profile is Direct Connection. Wireless Network, Home Network or Office Network Open the PC-cillin Internet Security console. Click Network Security > Personal Firewall. Select the Enable Personal Firewall check box. Choose a profile setting from the current profile box. Click Apply.

9. Microsoft Windows XP Service Pack 2 alerts users that Trend Micro PC-cillin Internet Security 2005 is out of date SID : 24574 Perform a manual update.manual update PC-cillin should detect the new antivirus components. If no new antivirus is detected and the message still appears, proceed to the next step. Roll back the pattern file. Go to the C:\Program Files\Trend Micro\Internet Security 2005 directory. Find the lpt$vpn.xxx file, where xxx is pattern number of the latest pattern file downloaded. Rename this file to lpt$vpn.bak. Find the PCCtool.exe file and double-click it. The PCCtool console appears.

10. In the PCCtool console, click the [A] General tab. Click Quit All Modules and wait until PC-cillin is disabled. PC-cillin is disabled if the PC-cillin icon is no longer in the Windows System Tray at the lower right corner of the Desktop. Click Start All Modules. Click OK to download the modules (e.g., pattern files). PC-cillin should detect the new antivirus components. If no new antivirus is detected and the message still appears, proceed to the next step. Perform a manual update.manual update PC-cillin should detect the new antivirus components

11. The message WiFi Does Not Support the Current Network appears in Trend Micro PC- cillin Internet Security 2005 SID : 24310 Click Start > Trend Micro PC-cillin > Trend Micro PC-cillin Internet Security 2005. Click Network Security > Personal Firewall. Highlight the profile that you are using, then click Edit. Go to the Network tab. Put a check mark on the Default Gateway option and click Get. If there is an IP address and a MAC address, restart the computer. If there is none, proceed with the next steps. Open the Registry Editor:

12. Always make a back up copy before making any registry changesmake a back up copy Click Start > Run. Type regedit Click Ok or press Enter Look for TrendMicro folder - HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\ Right click the TrendMicro folder, then click New > Key. Name it CFW.

13. Right click the CFW folder on the left screen, then click New > DWORD VALUE. Name it CfwOptions. Right click CfwOptions on the right screen, then choose Modify. On Value data, type 10. For base, make sure that Hexadecimal has been checked Click OK. Restart the machine. Verify the results

14. This feature is still initializing. Wait a few moments and try again later. SID : 22780 1.Contact Trend Micro Technical Support and request the HotFix4INI.zip file.Trend Micro Technical Support 2.Press Alt + Crtl + Del and click Task Manager. 3.Click the Processes tab. 4.Find PCCGUIDE and then click to highlight. 5.Click End Process. 6.Right-click the HotFix4INI.zip file and click WinZip > Extract to here. 7.Click Use Evaluation Version or I Agree. 8.Find and double-click the PCC2005_PCCGuide1346EN file. 9.Click Yes to complete the installation and restart the machine

15. REGISTRATION Pc-cillin 2005 for DELL = Pc-cillin 12 / PCC12 Pc-cillin 2005 = Pc-cillin 2005 / PCC2005 Preload in DELL - 15 mo. / 24 mo. / 36 mo. - will start after activation of the software www.digitalriver.com change to onlinekey.ltg.info/shop/productinfo.aspwww.digitalriver.com 30-day free trail serial number http://www.trendmicro.com/download/trial/trial- pcc.asp http://www.trendmicro.com/download/trial/trial- pcc.asp Visit Purchase PC-cillin on-line (1 yr. serial number) http://www.trendmicro.com/buy/us/personal.asp or at a store for a standard

16. RENEWAL -will retain the same SN. REINSTALLATION -use the Recovery CD. Will use the same SN. - issue: server does not recognize SN. Software is still working but not with latest pattern file. Cannot recognize new malwares etc. TRIAL TO PURCHASE -can change SN. -24 – 48 hr. activation

17. TRIAL 15mo. – DLxM-999 24mo. – DLxx-999 36mo. – DLxQ-999 90days – DLxA-999,998 PAID DLxF-001,002,003… REFUND DELL – no refund LTG – check with online site