1. NCASFAA - Spring 20081 Financial Aid Leadership Lisanne Masterson SASFAA President Director, Financial Aid Brevard College lisanne@brevard.edu

2. NCASFAA - Spring 20082 Agenda What is Leadership? What is Leadership? Personal Leadership Traits Personal Leadership Traits Financial Aid Leadership Financial Aid Leadership –Office –Campus –FA Associations Maslow’s Hierarchy Maslow’s Hierarchy What’s Next? What’s Next?

3. NCASFAA - Spring 20083 Leadership Definition – “The office or position of a leader”; “The quality of a leader (i.e. the capacity to lead)” Definition – “The office or position of a leader”; “The quality of a leader (i.e. the capacity to lead)”Qualities Knowledge/How To ResponsibilitiesCommunicationDelegation Parliamentary Procedure

4. NCASFAA - Spring 20084 Principles Marking a Leader of Integrity E. Grady Bogue Curiosity Curiosity Candor Candor Courtesy Courtesy Courage Courage Compassion Compassion

5. NCASFAA - Spring 20085 Knowledge of Self Seek to identify personal goals, motives, insecurities, strengths and weaknesses. Seek to identify personal goals, motives, insecurities, strengths and weaknesses. You must have a commitment to the profession and/or organization, not yourself You must have a commitment to the profession and/or organization, not yourself

6. NCASFAA - Spring 20086 Leadership - Basic Skills AttitudeSensitivity EnthusiasmUnderstanding PassionGood Listener KnowledgeHumor Ability to TeachRapport ToleranceFlexibility PatienceEvaluation Skills AppearanceVoice & Speech

7. NCASFAA - Spring 20087 Leadership Qualities Personality Personality Organizational Skills Organizational Skills Type of Authority Type of Authority Persuasiveness Persuasiveness Knowledge Knowledge Creativity Creativity Vision Vision

8. NCASFAA - Spring 20088 Financial Aid Leadership In The Office Increase specific program knowledge Increase specific program knowledge Expand FA knowledge to other areas Expand FA knowledge to other areas Take on special projects Take on special projects Oversee work study students Oversee work study students Offer solutions to problems Offer solutions to problems Find opportunities to share, inform & educate Find opportunities to share, inform & educate

9. NCASFAA - Spring 20089 Financial Aid Leadership On Your Campus Be an active advocate for FA issues (especially as it relates to other offices – Registrar, Finance Office, Admissions, Advancement, etc.) Be an active advocate for FA issues (especially as it relates to other offices – Registrar, Finance Office, Admissions, Advancement, etc.) Open Campus Days, Summer Orientation Open Campus Days, Summer Orientation Academia – Financial Literacy (credit, ID theft) Academia – Financial Literacy (credit, ID theft) Sponsor/Host Financial Workshops (Tax Returns, Budgeting, Basic Finances) Sponsor/Host Financial Workshops (Tax Returns, Budgeting, Basic Finances) Serve on college-wide committees Serve on college-wide committees

10. NCASFAA - Spring 200810 Financial Aid Leadership In Your Community Financial Aid Nights Financial Aid Nights Be the FA resource Be the FA resource Host a local guidance counselor Host a local guidance counselor Participate in FAFSA Day Participate in FAFSA Day Write an article for the local newspaper Write an article for the local newspaper Do a radio/TV spot during FA Awareness Week Do a radio/TV spot during FA Awareness Week

11. NCASFAA - Spring 200811 FA Leadership In Your Professional Association Make connections Find a mentor, Be a mentor Start small and increase responsibility –Work at conference (moderate, pkt stuffing, etc.) –Be a concurrent session speaker –Serve on a committee –Become a committee chair –Run for office

12. NCASFAA - Spring 200812 Maslow’s Hierarchy Basic Human Needs Basic Human Needs –Survival (Free from Hunger, Thirst, Cold) –Security (Shelter from Weather/Predators) –Belonging (Social Opportunities; Friends) –Prestige (Confirmation of Self-Worth) –Self Fulfillment (Peace Within; Contributions to Betterment of Society)

13. NCASFAA - Spring 200813 Maslow’s Hierarchy Adapted for FAAs Stable Office Staff/Necessary Equipment Stable Office Staff/Necessary Equipment Good Processes/Adequate Funding Good Processes/Adequate Funding Friends/Support Network Friends/Support Network Professional Development/Career Advancement Professional Development/Career Advancement Legislative Advocacy Legislative Advocacy

14. NCASFAA - Spring 200814 Where Do You Go From Here? Share your knowledge/expertise Share your knowledge/expertise Continually evaluate systems in order to improve efficiency and effectiveness Continually evaluate systems in order to improve efficiency and effectiveness Be positive, upbeat Be positive, upbeat Be open to new possibilities – don’t say “that won’t work” or “we’ve tried that before” Be open to new possibilities – don’t say “that won’t work” or “we’ve tried that before” Make a personal commitment to maintain your strong ethics and professionalism Make a personal commitment to maintain your strong ethics and professionalism