1. Breakdown of 2008 UNOS Member Survey Respondents OPO exec. dir.21TX social worker73 OPO procurement dir. 17TX data coord.92 OPO procurement coord.92TX quality mgr.13 OPO data coord. 24TX financial coord.32 OPO quality mgr.17Other TX staff35 OPO hosp. dev. mgr. 3Lab director27 Other OPO staff30Other lab staff145 TX prog. admin.101Assoc. exec. 1 TX clin. coord.413OPO PR professional38 TX physician133TX PR professional 4 TX surgeon105Other27 Phys/prog. dir. 35 Surg/prog. dir.59

2. Percentage Breakdowns of Respondents OPO-related respondents13.4% Transplant-related71% Lab-related11.2% Other4.7%

3. Years in Transplantation

4. Services members use and how frequently

5. Use of Help Desk

6. Use of Membership Services

7. Use of DEQ Member Reporting Line

8. Use of UNet

9. Use of Support from Regional Administrator

10. Use of Data Requests

11. Use of Training & Resources

12. Use of Support from Site Surveyor

13. Use of Support from Review Board Coordinators

14. Services Used Most Often Unet (76.8% use it frequently or occasionally) Data Requests (42% use this frequently or occasionally) Help Desk (37.9% use it frequently or occasionally)

15. Quality of Services

16. Quality of Help Desk

17. Quality of Membership Services

18. Quality of DEQ Member Reporting Line

19. Quality of UNet

20. Quality of Support from Regional Administrator

21. Quality of Data Requests

22. Quality of Training & Resources

23. Quality of Support from Site Surveyors

24. Quality of Support from Review Board Coordinators

25. Highest Rated Services Unet (73% rated as excellent or very good) Data Requests (62.7% rated as excellent or very good) Help Desk (68.1% rated at excellent or very good)

26. What Information Resources Members Use and How Often

27. Use of Regional Meetings

28. Use of Policy Notices

29. Use of Public Comment Documents

30. Use of Policy Brochures

31. Use of OPTN Evaluation Plan

32. Use of UNOS Update Magazine

33. Use of Professional Education Resources

34. Use of System Notices (emails about changes to Unet)

35. Use of Transplant Living Web site

36. Use of UNOS Web site

37. Use of OPTN Web site

38. Use of Emails from UNOS Communications Mailbox

39. Use of Committee Reports

40. Use of Board Meeting Summaries

41. Top 5 Resources Members Use for Information UNOS.org System Notices Policy Notices UNOS Update Magazine UNOS Communications Emails

42. Quality of Information Resources

43. Quality of Regional Meetings

44. Quality of Policy Notices

45. Quality of Public Comment Documents

46. Quality of Policy Brochures

47. Quality of OPTN Evaluation Plan

48. Quality of UNOS Update Magazine

49. Quality of Professional Education Resources

50. Quality of System Notices (Emails about changes to UNet)

51. Quality of Transplant Living Web site

52. Quality of UNOS Web site

53. Quality of OPTN Web site

54. Quality of Emails from UNOS Communications Mailbox

55. Quality of Committee Reports

56. Quality of Board Meeting Summaries

58. Members noticed a change in these areas

59. Plain Language

60. Online availability of UNOS Update

61. New Format for Policy Notices

62. New Format for Public Comment

63. Google Search Technology

64. OPTN Evaluation Plan Online

65. Changes to Web site Navigation

66. Members use the following tools in their work or personal life

67. Member would likely use these tools if available at UNOS

68. Members would participate in the following ways