1. Das Know-how. REFA - tradition with perspective www.refa.de Das Know-how. © REFA 2009

2. www.refa.de Das Know-how. © REFA 2009 An encyclopaedia writes: „The REFA Association is considered Germany‘s oldest and most significant organisation for work design, industrial organisation and company development as well as for vocational further training“. We say:  we agree - and  we ensure that is stays that way.

3. www.refa.de Das Know-how. © REFA 2009 Index Our origin and orientation REFA product portfolio Your local REFA partner Facts and figures Our way and our perspective REFA services

4. www.refa.de Das Know-how. © REFA 2009 Our origin and orientation More than 80 years ago Methods and neutrality Structure of our association Contacts

5. www.refa.de Das Know-how. © REFA 2009 REFA started over 90 years ago 30. Sept 1924 30. Sept. 1924 How our core competences have developed since our foundation  Determination of working time (1936)  Work studies (1977)  Work studies and industrial organisation (1995)  Work design, industrial organisation and company development (since 1995), including process orientation (since 2000)

6. www.refa.de Das Know-how. © REFA 2009 Tradition: methods and neutrality The proven REFA methods data determi- nation work planning + controlling organisation REFA‘s consequent neutrality Noteworthy – REFA methods are agreed on by both our partners  the German Federation of Trade Unions („DGB“)  the Confederation of German Employers‘ Assocations („BDA“)

7. www.refa.de Das Know-how. © REFA 2009 Structure of our association federal association (umbrella organisation) 85 district and local associations supported by about 12.000 members general members meeting (highest decision-making body) supervisory board (supervising the executive management of the REFA Federal Association) 10 regional associations (member associations)

8. www.refa.de Das Know-how. © REFA 2009 How the REFA Association is organised federal association supervisory board Highest decision-making body  consists of delegates from the regional, district and local associations  meets every 2 years  takes fundamental decisions on the association‘s development general members meeting Organ of control  consists of the chairmen of the 10 regional associations as well as of a representative from the German Federation of Trade Unions and the Confederation of German Employers‘ Associations respectively  supervises the umbrella organisation (federal association)  ensures that the decisions of the supervisory board are implemented Umbrella organisation  its board of directors ensures that operative tasks are implemented  is responsible for strategic cooperation and REFA-International  develops and maintains the services REFA offers  offers REFA services and products itself  provides the entire association with educational and auxiliary training tools

9. www.refa.de Das Know-how. © REFA 2009 REFA product portfolio Further education Consulting and coaching International

10. www.refa.de Das Know-how. © REFA 2009 REFA - core competences work design, industrial organisation and company development REFA product portfolio - overview REFA – customer segments  companies, institutions and organisations (of every size and from all branches)  individuals  administration  service providers REFA – basic training / products  basic training in work organisation  technical training in process organisation REFA – advanced training / products (depending on branch and market demand)  job-related further education measures  compact courses  consulting + coaching  training and consulting worldwide

11. www.refa.de Das Know-how. © REFA 2009 Further education has no purpose on its own Further education costs time and money. Therefore it has to  match personal and company requirements  be effective, to the point and comprehensive  offer visible immediate benefit in practice  allow a directed exchange of experiences  REFA further education is designed to meet these demands.

12. www.refa.de Das Know-how. © REFA 2009 Basic products in further education  a true foundation and base for numerous REFA training programmes  2 parts, as full-time training or in tandem with work  special versions: week-end courses and seminars for college- and university graduates  Seminars and training programmes offered by every REFA branch  THE Know-how in production- and order management  all-in-all 7 seminars  special versions: week-end courses and seminars for college- and university graduates Basic training in work organisation Technical training in process organisation

13. www.refa.de Das Know-how. © REFA 2009 Advanced products in further education  seminars and training programmes available (depending on local REFA branch) Production + logistics Quality-/Environmental Management Organisational Development REFA Technician Supply Chain Management Logistics Controlling REFA Controller REFA Management Expert Production Controlling Industrial Engineering Didactics* Adult Education number of seminarsnumber of training programmes 105 31 82 81 41 72 51 71 41 41

14. www.refa.de Das Know-how. © REFA 2009 REFA compact courses  Short seminars, 1 to max. 3 days‘ duration Focus on (number of optional topics)  business administration and controlling (13)  organisation management (9)  project management (3)  work design (5)  management competence (3)  communication and individual skills (15)  liability and law (4)  work- and process organisation (11)  work design (3)  data- and remuneration management (8)  lean management (9)  logistics, production planning and control (8)  quality management (3)  value analysis (3)

15. www.refa.de Das Know-how. © REFA 2009 REFA inhouse seminars Upon request REFA seminars are also held at the customer‘s site, which means:  the training is better adapted to the customer‘s operational requirements  the company determines time, place and duration of the training  no travel- and hotel costs for participating staff members  absence of participating staff members can be minimized.  REFA gladly submits an indivdual offer for an inhouse training measure.

16. www.refa.de Das Know-how. © REFA 2009 REFA-International*  Further education worldwide *belongs to the REFA Federal Association REFA focuses on core competences and partners  central topics are work design, industrial organisation and company development  international measures take place through local partners or directly from our base in Germany. Benefits for local and global customers  internationally tested methods  comprehensively backed-up application  worldwide use of an identical methodical language

17. www.refa.de Das Know-how. © REFA 2009 REFA-International  REFA local cooperation partners worldwide Argentina Egypt Tunisia Mexico Switzerland Turkey Austria Poland Ukraine Belarus Portugal Uruguay Bulgaria Romania Croatia Russian Federation Czech Republic Slovakia Hungary Slovenia

18. www.refa.de Das Know-how. © REFA 2009 REFA services Branch organisations REFA media REFA membership

19. www.refa.de Das Know-how. © REFA 2009 Expert- and branch organisations  REFA support - rich in tradition Service and „formula for success" at the same time  REFA cooperates with 20 expert- and branch organisations, thus  ensuring permanent adjustment and fine tuning of methods and seminars and  reaching full effect in their practical application = branch specific seminars = practice oriented conferences = specialized scripts and training documentation

20. www.refa.de Das Know-how. © REFA 2009 A solid service: REFA media  practical support for every day‘s work specialist literature videos and CD-ROMs  organisation methods  software market  best practice companies  interviews and advice from and for the working world specialist journal (5x per year)

21. www.refa.de Das Know-how. © REFA 2009 The service plus for REFA members  registration with the federal association or a local REFA branch is sufficient Main advantages for REFA members  REFA further education measures at a reduced price  selected items from the REFA shop at a beneficial member‘s price  free subscription for the REFA specialist journal "Industrial Engineering" (4 editions a year, 42.80 €) Extra benefits  special rates with Hertz car rental  bonus package with the SEB Bank  further branch-specific advantages may be offered annual membership fee: 50 € (25 € students), for companies rate upon request

22. www.refa.de Das Know-how. © REFA 2009 Facts and figures Resources Seminar activity International projects

23. www.refa.de Das Know-how. © REFA 2009 Who is behind REFA? For you, publicly and behind the scences, there are  approx. 12.000 registered members  over 1.500 trainers  over 1.000 volonteers on an honorary basis  approx. 100 employees  85 regional, district and local branch associations  11 members in the board of directors from the federal and regional associations  1 supervisory board  1 general members meeting Principle  the REFA team works mainly in an honorary capacity

24. www.refa.de Das Know-how. © REFA 2009 Key figures for seminar activity The REFA offer covers  over 50 seminar topics  over 10 conferences  over 15 training programmes So far  all-in-all over 1 million seminar participants This means per year  over 30.000 participants  over 1.000 seminars (or 3.000 seminar days)  over 800 training qualifications

25. www.refa.de Das Know-how. © REFA 2009 Our way and our perspectives The 7 guiding principles Product policy Market presence

26. www.refa.de Das Know-how. © REFA 2009 The 7 REFA guiding principles 1.Our services match our customers‘ needs: they are comprehensive and to the point. 2.Our trainers are selected and practice oriented professionals. 3.We count on transparency and communicate accordingly. 4.For us, working the market means setting-up and cultivating relations: with customers and generally with science, industry and social partners. 5.Our customers can rely on a balanced price-performance ratio. 6.We want to continue to be one of the leading market providers in the field. 7.Our main goal is to fulfill the quality expectations of our customers and partners.

27. www.refa.de Das Know-how. © REFA 2009 Our product policy Further education  to annually question topics, contents and form of our seminars and to adjust or complement them accordingly.  to constantly check and improve our trainers‘ qualifications and performance. REFA-International (Federal Association)  to worldwide offer further education and coaching - from our base in Germany or through our local partners.  to cultivate and expand our international partnerships.

28. www.refa.de Das Know-how. © REFA 2009 Our market presence REFA  a brand with tradition and potential for growth Today‘s decentralized association structure and where we are headed close to the puls, rooted on site differences in the market image  strenghts to build on measures have been initiated to  strengthen the brand  improve brand recognition  strengthen customer ties  benefit from synergies within the association  shared concept for publications internet presence and especially for the REFA mark of quality.

29. www.refa.de Das Know-how. © REFA 2009 Your local REFA partner Everywhere in Germany Through the Federal Association Services offered Your benefits

30. www.refa.de Das Know-how. © REFA 2009 REFA is also in your area  Federal Association in Darmstadt  and Dortmund   10 regional associations (member associations)  85 district and local associations  represented in over 20 countries North-Ouest Baveria Mecklenburg- Western Pomerania Berlin and Brandenburg Saxony- Anhalt Thuringia Baden- Wuerttemberg Hesse Saxony Rhineland- Palatinate/ Saar  

31. www.refa.de Das Know-how. © REFA 2009 Locations REFA Federal Association (FA) Headquarters in Darmstadt  board of directors  product management  training/seminar facilities Business School Dortmund  product management  training/seminar facilities  conference center

32. www.refa.de Das Know-how. © REFA 2009 REFA seminar offer Federal Association FURTHER EDUCATION seminars/training progr.  production + logistics  Industrial Engineering  controlling  didactics COMPACT COURSES practice related, 1 - 3 days  business administration + controlling  communication + leadership  lean management  production + logistics BUSINESS GAMES simulation seminars QUALITY MANAGE- MENT specialized further education LECTURERS/TRAINERS qualification of REFA Trainers Basic offerSpot offerFocus offer SEMINARS/TRAINING for administration + service providers  organisation management  controlling  We also implement the above seminars as inhouse training measure at the company‘s facilities.

33. www.refa.de Das Know-how. © REFA 2009 REFA training offer  REFA Basic Training in Work Organisation  REFA Technical Training in Process Organisation  Quality- and Environmental Management  Organisation Development  REFA Technician  Supply Chain Management  Logistics  Industrial Engineering  Controlling  Production Controlling  Adult Education Over 50 seminars and over 15 training programmes for skilled workers and management working week seminars week-end seminars summer academy

34. www.refa.de Das Know-how. © REFA 2009 For administration and service providers  administrative bodies (federal government, federal states, municipalities and their enterprises)  churches and welfare organisations  social securities  banks and insurance companies  private service providers  wholesale and retail Tailor-made for Seminar offer by the Federal Association  REFA Organiser  REFA Management Expert for Organisation  special seminars for organisation  REFA Controller for Public Administration New, exclusively from the REFA Federal Association: Consulting and Coaching to optimize administrative processes

35. www.refa.de Das Know-how. © REFA 2009 REFA Compact Courses  over 100 seminar offers  short - 1 to max. 3 days  exchange of experience guaranteed From practice for practical application Focus  business administration and controlling  communication and leadership  lean management  production and logistics

36. www.refa.de Das Know-how. © REFA 2009 Business games with REFA  over 10 business games at choice  experience and learn while at play  enhance team skills business simulation pure, keeping an overview while in the thick of things Focus of the games  controlling and general management  company management  logistics and materials management  for service and administration  hot topics for the first time also with a business game for the manufacturing industry

37. www.refa.de Das Know-how. © REFA 2009 Das Know-how. See you again at REFA.