1. CIPD Conference 4.09 Talent Management the Aviva Way Karen Stefanyszyn

2. CIPD Conference 4.09 World’s 5 th largest insurance group 57000 Employees 45 Million Customers 27 Countries Long Term Savings Fund Management General Insurance UK’s Largest Insurer GI - 4.3 Customers Life- 6 Million Customers A bit about Aviva Delivering Prosperity & Peace of Mind General Insurance Long Term savings Composite

3. CIPD Conference 4.09 AVIVA Talent

4. CIPD Conference 4.09 “This is a great opportunity for someone…” “A senior position in xxx has become available” “This would be a great development opportunity for the right person” “English speaking unit” “Great place to live” “Please have a list of suitable internal candidates on my desk by 9am” GULP!!!

5. CIPD Conference 4.09 The continuous stream of talented individuals ensuring that we have the right people, in the right place, at the right time in order to achieve our business goals How do we develop a full and flowing Talent Pipeline?

6. CIPD Conference 4.09 Are we fighting a war?

7. CIPD Conference 4.09 Or nurturing fertile fields?

8. CIPD Conference 4.09 Assumes today’s “right stuff” will apply tomorrow For today and tomorrow? If we do what we’ve always done….. 1.Describe the “right stuff” 2. Evaluate people against this 3.Develop and retain those who have it Assumes most people are the “wrong stuff” Assumes development happens mainly in expensive and formal programmes for the select few Neglecting the majority is unavoidable

9. CIPD Conference 4.09 Creating a perception that there are just two categories of people Prophecies have a habit of being self-fulfilling Crown Princes The Great Unwashed

10. CIPD Conference 4.09 Our definition of talent for Aviva employees

11. CIPD Conference 4.09 Fertile Fields for Aviva Talent Many organizations use the word “talent” exclusively for a tiny proportion of their workforce We aspire to manage all Aviva people actively as “talent” However, what’s right for one person may be wrong for another Therefore, we are far more rigorous in the way we differentiate talent So that what we ask of individuals is matched to the unique combination of talents they bring Building engagement – amongst the “vital many” as well as the “high flyers” Inclusive Differentiation ©

12. CIPD Conference 4.09 Talent Management the Aviva way AVIVA TALENT Lower performance Lower potential Higher performance Higher potential Number of people Engage rather than exclude the “Mighty Middle” or “Vital Many” Inclusive and Differentiated Rigorous Selection & Performance Management “A Players” Cannot be overlooked But should not be the exclusive focus of effort

13. CIPD Conference 4.09 Thriving in an unpredictable future Charles Darwin 1809-1882 “It is not the strongest of the species that survives, nor the most intelligent … …it is the one most responsive to change.”

14. CIPD Conference 4.09 Learning agility What do you do when you don’t know what to do ?

15. CIPD Conference 4.09 Learning Agility What do you do when you don’t know what to do? It’s only got two wheels! My tricycle had three! You want me to change to this inherently unstable vehicle? Show me the business case for making this change! I will not do anything until I attend the two day workshop (next August) on the history of the bicycle – which I will then critique Was this HR’s idea?

16. CIPD Conference 4.09 The economic argument for focusing on the few “The Peanut Butter Myth”

17. CIPD Conference 4.09 Development through experiences Shattering the myth that development happens mainly in formal programmes All three bases, Learning from Experience Learning from Others Learning from Instruction need to be covered Selecting the right experiences is crucial VIDA Experiences VUCA World

18. CIPD Conference 4.09 Initial doubts…. But are we seeing the start of a movement? “We believe organisations have to think about talent as encompassing their entire workforce, rather than just focusing on high potentials or those in senior management roles.” McKinsey, September 2007

19. CIPD Conference 4.09 Fertile Fields for Talent

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