1. 4.3 pg 154 Human Resource Management “Staffing or personnel management” “Staffing or personnel management”

2. Duties 1. Job analysis 1. Job analysis 2. Forecast and plan no. and type of employees required. 2. Forecast and plan no. and type of employees required. 3.Recruit, select and appoint [place] staff. 3.Recruit, select and appoint [place] staff. 4. Internal promotion. 4. Internal promotion. 5. Orientation of employees. 5. Orientation of employees. 6. Maintenance = training and development of staff. 6. Maintenance = training and development of staff.

3. Also need knowledge of:- Affirmative action Affirmative action Equity Equity

4. 4.4 pg 155 PUBLIC RELATIONS MANAGEMENT 1.Create a favourable and objective image. 1.Create a favourable and objective image. 2.Establish goodwill and healthy relationship e.g. by making donations; promoting sports etc. 2.Establish goodwill and healthy relationship e.g. by making donations; promoting sports etc.

5. 4.5 GENERAL MANAGEMENT SERVES AN “UMBRELLA FUNCTION”by applying the following to all the other 6 functions.[ Finance, Purchasing, Production, Human Resources, Marketing and public Relations. SERVES AN “UMBRELLA FUNCTION”by applying the following to all the other 6 functions.[ Finance, Purchasing, Production, Human Resources, Marketing and public Relations. 1. Planning 1. Planning 2.Leading 2.Leading 3.Organizing 3.Organizing 4.Controlling 4.Controlling “PLOC” “PLOC”

6. PLANNING Planning is setting objectives Planning is setting objectives Then coming up with plans { A OR B OR C} Then coming up with plans { A OR B OR C} Determine the resources needed. Determine the resources needed. Positioning the enterprise in the future. Positioning the enterprise in the future.

7. ORGANIZING 1. Determine duties and allocate them. 1. Determine duties and allocate them. 2. Determine resources and allocate them. 2. Determine resources and allocate them. 3. Come with procedures. 3. Come with procedures. 4. Set up the organizational structure 4. Set up the organizational structure

8. Leadership 1. Provides motivation. 1. Provides motivation. 2.Embodies [includes] orders and instructions so that objectives are achieved. 2.Embodies [includes] orders and instructions so that objectives are achieved. 3. Gets activities going and keepps them going. 3. Gets activities going and keepps them going. 4. Leadership development. 4. Leadership development. 5. Conflict resolution 5. Conflict resolution

9. Control 1. Checking if the objectives of an enterprise are being achieved. 1. Checking if the objectives of an enterprise are being achieved. 2. Obtain standards; communicate stds; observe; check for deviations; take corrective action. 2. Obtain standards; communicate stds; observe; check for deviations; take corrective action.

10. INTEGRATED MANAGEMENT PLOC is applied to all seven functions so that the objective is achieved. PLOC is applied to all seven functions so that the objective is achieved. Eg. OBJECTIVE is to assemble two hundred and forty cars per day. Eg. OBJECTIVE is to assemble two hundred and forty cars per day.