1. © Prentice Hall, 2005 Excellence in Business CommunicationChapter 3 - 1 Communicating Interculturally

2. © Prentice Hall, 2005 Excellence in Business CommunicationChapter 3 - 2 Intercultural Communication Global marketplace Multicultural workforce

3. © Prentice Hall, 2005 Excellence in Business CommunicationChapter 3 - 3 Intercultural Sensitivity Culture Subculture Ethnocentrism

4. © Prentice Hall, 2005 Excellence in Business CommunicationChapter 3 - 4 Cultural Differences Contextual Legal and ethical Social Nonverbal

5. © Prentice Hall, 2005 Excellence in Business CommunicationChapter 3 - 5 Cultural Context High-context Low-context –Decision-making practices –Problem-solving techniques –Negotiating styles

6. © Prentice Hall, 2005 Excellence in Business CommunicationChapter 3 - 6 Legal and Ethical Behavior Seek common ground Withhold judgment Send honest messages Respect cultural differences

7. © Prentice Hall, 2005 Excellence in Business CommunicationChapter 3 - 7 Social Differences Materialism Roles Status Manners Time

8. © Prentice Hall, 2005 Excellence in Business CommunicationChapter 3 - 8 Nonverbal Communication Personal space Body language

9. © Prentice Hall, 2005 Excellence in Business CommunicationChapter 3 - 9 Overcome Ethnocentrism Accept distinctions Avoid assumptions Avoid judgments

10. © Prentice Hall, 2005 Excellence in Business CommunicationChapter 3 - 10 Communicating Across Cultures Study other cultures Overcome language barriers Develop communication skills

11. © Prentice Hall, 2005 Excellence in Business CommunicationChapter 3 - 11 Study Other Cultures Assume differences Take responsibility Withhold judgment Show respect Empathize Tolerate ambiguity

12. © Prentice Hall, 2005 Excellence in Business CommunicationChapter 3 - 12 Study Other Cultures Look past the superficial Be patient Be persistent Admit cultural biases Remain flexible

13. © Prentice Hall, 2005 Excellence in Business CommunicationChapter 3 - 13 Study Other Cultures Look for common ground Send clear messages Deal with the individual Learn when to be direct Test your understanding

14. © Prentice Hall, 2005 Excellence in Business CommunicationChapter 3 - 14 ESL Communication Barriers Slang and idioms Accents and pronunciation Vocal variations Communication styles

15. © Prentice Hall, 2005 Excellence in Business CommunicationChapter 3 - 15 Foreign Language Barriers Learn another language Use intermediaries or translators Offer training in English

16. © Prentice Hall, 2005 Excellence in Business CommunicationChapter 3 - 16 Written Communication Use plain English Be clear Use proper addresses Cite numbers carefully Be brief Use transitions Avoid slang and idioms Use short paragraphs

17. © Prentice Hall, 2005 Excellence in Business CommunicationChapter 3 - 17 Oral Communication Minimize noise Obtain feedback Speak slowly Clarify intent Do not talk down Be accurate

18. © Prentice Hall, 2005 Excellence in Business CommunicationChapter 3 - 18 Oral Communication Learn foreign phrases Listen carefully Adapt your style Check for understanding Clarify the next step Watch body language