1. © Prentice Hall, 2005 Excellence in Business CommunicationChapter 3 - 1 Communicating Interculturally

2. © Prentice Hall, 2005 Excellence in Business CommunicationChapter 3 - 2 Intercultural Communication MulticulturalWorkforce MarketGlobalization

3. © Prentice Hall, 2005 Excellence in Business CommunicationChapter 3 - 3 Intercultural Sensitivity Culture Subculture Ethnocentrism

4. © Prentice Hall, 2005 Excellence in Business CommunicationChapter 3 - 4 Cultural Differences Legal and Ethical NonverbalNonverbal ContextualContextual SocialSocial

5. © Prentice Hall, 2005 Excellence in Business CommunicationChapter 3 - 5 Cultural Context High Context Low Context Decision Making Practices Problem Solving Techniques Negotiating Styles High Context Low Context

6. © Prentice Hall, 2005 Excellence in Business CommunicationChapter 3 - 6 Legal and Ethical Behavior Seek Common Ground Withhold Judgment Send Honest Messages Respect Differences

7. © Prentice Hall, 2005 Excellence in Business CommunicationChapter 3 - 7 Social Behavior Differences  Materialism  Roles  Status  Manners  Time

8. © Prentice Hall, 2005 Excellence in Business CommunicationChapter 3 - 8 Nonverbal Communication Personal Space Personal Space Body Language Body Language

9. © Prentice Hall, 2005 Excellence in Business CommunicationChapter 3 - 9 Overcome Ethnocentrism Accept Distinctions Avoid Assumptions Avoid Judgments

10. © Prentice Hall, 2005 Excellence in Business CommunicationChapter 3 - 10 Communicating Across Cultures Study Other CulturesOvercome Language Barriers Develop Skills in Communication English as a Second Language English as a Second Language ForeignLanguageForeignLanguage Speaking Skills Writing Skills Social Customs BusinessProtocolsBusinessProtocols

11. © Prentice Hall, 2005 Excellence in Business CommunicationChapter 3 - 11 Study Other Cultures Assume differences Take responsibility Withhold judgment Show respect Empathize Tolerate ambiguity

12. © Prentice Hall, 2005 Excellence in Business CommunicationChapter 3 - 12 Study Other Cultures Look past the superficial Be patient Be persistent Admit cultural biases Remain flexible

13. © Prentice Hall, 2005 Excellence in Business CommunicationChapter 3 - 13 Study Other Cultures Look for common ground Send clear messages Deal with the individual Learn when to be direct Test your understanding

14. © Prentice Hall, 2005 Excellence in Business CommunicationChapter 3 - 14 ESL Communication Barriers Communication Styles Communication Styles Vocal Variations Vocal Variations Accents and Pronunciation Accents and Pronunciation Slang and Idioms Slang and Idioms

15. © Prentice Hall, 2005 Excellence in Business CommunicationChapter 3 - 15 Foreign Language Barriers Learn Another Language Language Offer Training In English Offer Training In English Hire a Translator Translator Use an Intermediary Intermediary

16. © Prentice Hall, 2005 Excellence in Business CommunicationChapter 3 - 16 Written Communication Use Plain English Strive for Clarity Use Proper Addresses Cite Numbers Carefully

17. © Prentice Hall, 2005 Excellence in Business CommunicationChapter 3 - 17 Written Communication Strive for Brevity Use Transitions Avoid Slang and Idioms Keep Paragraphs Short

18. © Prentice Hall, 2005 Excellence in Business CommunicationChapter 3 - 18 Oral Communication MinimizeNoiseObtainFeedbackSpeakSlowly ClarifyIntent Do Not Talk Down Use Accurate Language

19. © Prentice Hall, 2005 Excellence in Business CommunicationChapter 3 - 19 Oral Communication Learn Foreign Phrases ListenCarefullyAdapt Your Style Check for Understanding Clarify the Next Step Watch Body Language