1. Link Resolvers: An Introduction for Reference Librarians Doris Munson Systems/Reference Librarian Eastern Washington University dmunson@ewu.edu Innovative Users Group, May 20-22, 2006

2. Link Resolvers This presentation will focus on using link resolvers to go from a citation in one database to the full-text in another database. We will cover how link resolvers work and the data issues and problems often encountered at the reference desk. It’s easier to understand how link resolvers work if you first see some examples of how they are used

3. Citation in FirstSearch Magic Happens Full-text of article in ProQuest

4. Image published with permission of OCLC Online Computer Library Center, Inc. (OCLC). FirstSearch is a registered trademark of OCLC.

8. Link goes to brief display in ProQuest Image published with permission of ProQuest Information and Learning Company. Further reproduction is prohibited without permission.

10. Newspaper links to ProQuest are set up a little different Image published with permission of OCLC Online Computer Library Center, Inc. (OCLC). FirstSearch is a registered trademark of OCLC.

12. Link goes directly to article Image published with permission of ProQuest Information and Learning Company. Further reproduction is prohibited without permission.

13. The ISSN, ISBN, or title link is offered whether or not the periodical title is owned by EWU Libraries or is available full-text in another database If the title is owned, the bibliographic record displays If the title is not owned, an error message is displayed

14. Patrons can also check the library’s online catalog for print holdings

15. A link to the catalog is still offered if full-text is not available

16. Journal Title is owned by EWU

17. Journal title not is not owned by EWU

18. Different vendors may display the link differently The link may appear as an icon or text. The library may or may not be able to customize the icon and/or text The link may appear in different places on the screen

19. Examples: ISI Web of Knowledge displays the link as an icon – ISI sets up the link but the icon is supplied by the library In Silver Platter databases, the link appears as text at the bottom of the full display

22. How Link Resolvers Work (Or, How the “Magic Happens” Box Works)

23. OpenURLs are what make it all happen An openURL is a way of organizing data about something (usually a periodical article) and transferring it to a destination The openURL carries data from the citation in a database to the library’s link resolver The link resolver uses the data to see what resources should be offered to the patron

24. Example of OpenURL for ProQuest: http://0- openURL.proquest.com.libsys.ewu.edu/in?service= pq&issn=#@ISSN#&volume=#@VOLUME#&issue= #@ISSUE#&spage=#@SPAGE#http://0- openURL.proquest.com.libsys.ewu.edu/in?service= pq&issn=#@ISSN#&volume=#@VOLUME#&issue= #@ISSUE#&spage=#@SPAGE# (Supplied by Innovative Interfaces, Inc.) Example of OpenURL for PsycArticles http://0- gateway.ut.ovid.com.libsys.ewu.edu/ovidweb.cgi?T =JS&PAGE=fulltext&D=ovft&SEARCH=#@ISSN- HYPHEN#.is.%20and%20#@YEAR#.yr.%20and%2 0#@SPAGE#.pg.http://0- gateway.ut.ovid.com.libsys.ewu.edu/ovidweb.cgi?T =JS&PAGE=fulltext&D=ovft&SEARCH=#@ISSN- HYPHEN#.is.%20and%20#@YEAR#.yr.%20and%2 0#@SPAGE#.pg (From the WebBridge listserv)

25. Many of the link resolver vendors include openURLs for popular targets. Also, many link resolver software users are willing to share their setups and solutions The listserv for a link resolver is a great place to get advice on setting up new targets/resources or hearing about ways to improve existing target/resource setups.

26. Necessary Pieces Link Resolver server and software –EWU uses WebBridge –SFX is another popular choice Coverage Database –What takes the most time to maintain after initial setup

27. Resource or Target – database containing the full-text of the article Origin or Source – starting database containing the citation –FirstSearch is often an origin at EWU –Origin vendor must be openURL enabled

28. Coverage Database (library maintained) Set up coverage database first Data is obtained from resource vendor(s) or elsewhere – EWU uses Serials Solutions Loaded into the library’s link resolver server

29. Not seen by patrons, “behind the scenes” Separate file for each resource Ex: ProQuest, JSTOR, EBSCO, etc. Contains ISSN, title, starting date, and ending date for each full-text title. Article URL and eISSN are other possible pieces of data.

31. Resource or Target – database containing the full-text of the article Use link resolver software to set up resource(s) ProQuest is often a resource, may be an origin if the full-text is not available PsycArticles is always a resource because its 100% full-text

35. Origin – Database containing the citation of an article but not the full-text Set up last – after the resource(s) and coverage database Once an origin is set up, the origin will start displaying links to your link resolver Need to do setup in link resolver and with the origin vendor(s)

37. First Search Administration Screen Image published with permission of OCLC Online Computer Library Center, Inc. (OCLC). FirstSearch is a registered trademark of OCLC.

38. Link Resolver ISSN, Title, Or ISBN present? ISSN and Date in Coverage Database For Proquest? ISSN and Date in Coverage Database For PsycArticles? Yes Display Link to Online Catalog Display Link To ProQuest Display Link To PsycArticles Magic Happens Box Demystified

39. Why things don’t always work the way they should

40. The openURL uses the page number to find the article. In this case, there are multiple articles on the same page. Image published with permission of ProQuest Information and Learning Company. Further reproduction is prohibited without permission.

41. The Full-Text link is offered…

42. But the full-text of the article is not actually available Image published with permission of ProQuest Information and Learning Company. Further reproduction is prohibited without permission.

43. Sometimes there’s an embargo period not reflected in the Coverage Database Usually happens when the database vendor has made a change to their coverage but hasn’t updated their coverage information An example is when ProQuest quit carrying Scientific American full-text in December 2003 but didn’t update their files until April 2004 – this is a rare occurrence The solution is to update your coverage database in the meantime

44. The article is indexed in one database

45. But, an error message is returned

46. In this case, the full-text resource (ProQuest) indicates the periodical is full- text. However, certain articles are not included. Usually an article is not included because of copyright restrictions Something to ask the vendor: Why isn’t the article at least indexed?

47. Problem: A field in formatted incorrectly A link should be offered because an ISSN, ISBN, or title is present However, the formatting of the field results in an error message Example: First Search GeoRef often does not have the ISSN, ISBN, or book title in the correct format

48. Image published with permission of OCLC Online Computer Library Center, Inc. (OCLC). FirstSearch is a registered trademark of OCLC. Notice the characters “ISBN” start the ISBN field

49. The extra characters result in an error message:

50. When it should really bring back this:

51. Next Problem: The same article is indexed under different titles in different databases

52. FirstSearch Image published with permission of OCLC Online Computer Library Center, Inc. (OCLC). FirstSearch is a registered trademark of OCLC.

53. ProQuest Image published with permission of ProQuest Information and Learning Company. Further reproduction is prohibited without permission.

54. Then there are the different editions of the same periodical title that have the same ISSN…

55. FirstSearch indexes one edition… Image published with permission of OCLC Online Computer Library Center, Inc. (OCLC). FirstSearch is a registered trademark of OCLC.

56. ProQuest indexes a different edition (Note that the volume, issue, date, and page number are the same) Image published with permission of ProQuest Information and Learning Company. Further reproduction is prohibited without permission.

57. Vendors often index different editions of newspapers FirstSearch and ProQuest index different editions of the New York Times Newspaper One way to get around this is to have the openURL use the article title instead of the page number –However, this won’t work if the article title changes between editions

58. Sections may be indexed differently One database may index each part of a section as multiple articles… while another database indexes the entire section as one article

59. A search in ERIC with a link to full-text Notice Title

60. Yields an error message. Why?

61. It’s part of a section indexed as one article

62. Supplements also cause problems There is no standard way of citing a supplement “Supplement,” “part,” etc. may be spelled out or abbreviated different ways The entire supplement may be indexed as one article by one vendor while another vendor indexes each article in the supplement

63. Other Potential Sources of Problems Embargo dates Maintenance of coverage database –Where most of WebBridge maintenance time is spent –Requires regular updates –Data is only as good as what vendor supplies

64. Multiple ISSN’s in the same record –For example, Medline puts the eISSN in front of the print ISSN. – EWU catalogs only the print format. Cataloging adds the eISSN. The wrong ISSN in the catalog record –Notify cataloging so they can fix the problem

65. EWU owns this title

67. Why an error message instead of the bib record?

68. The search by title…

69. …Retrieves the bib record.

70. Journal is under a different ISSN Error is result of early cataloging after a title change. Has since been changed to correct ISSN

71. Questions?

72. Thank you for coming! Doris Munson Systems/Reference Librarian Eastern Washington University