1. How to Write A Complaint Letter

2. Why Should You Write Complaint/Complement Letters? Doing something productive is better than doing nothing and just seething about the problem You’ll almost certainly get something back from the company You’ll see that someone does listen to you

3. What Information You need to Write the Letter? Name of product Company name and mailing address Reason for complaining or complementing Where you bought it, how much you paid, when you bought the product What you have done already to try to fix the problem (if there is one)

4. Parts of a Business Style Letter HEADING YOUR address Street address City, STATE zip The date Month Date, Year

5. Parts of a Business Style Letter ADDRESS Company name and address where you will be sending your letter Company Name Customer Service Dept. Street Address City, STATE Zip

6. Parts of a Business Style Letter Greeting To Whom It May Concern: The first letter of each word is capitalized Followed by a colon ( : )

7. Parts of a Business Style Letter Body of Letter Explain why you are writing. Describe the problem with as many details as possible. Be sure to include the name of the product, the model, where you purchased it and for how much Then describe what you would like them to do about the problem

8. Parts of a Business Style Letter Closing Paragraph Used to thank the person/business for their time or add a compliment

9. Parts of a Business Style Letter Closing and Signature Sincerely your, Sincerely, Press enter 4 times ( in this space you will sign your name in pen) Type your first and last name

10. Example Letter

11. Things to Remember: Use a 12 point font size in Times New Roman or Arial Use spell check Sign your name in black or blue pen. SAVE IT!!!

12. How Are You Going To Be Graded? Complaint Grade Sheet

13. Time to Get Started!!!!!!