1. Job Coaching Strategies Presented by: Debbie Wilkes ©Debbie Wilkes

2. Based on Post secondary goal Specific employment skills identified Job Negotiation Use of natural supports Prompting and fading CBVI Business versus school ownership Sense of belonging VAC/Employment

3. Objectives: Develop a support plan for the traineeDevelop a support plan for the trainee Explore the role of the job coach utilizing the concept of natural supportsExplore the role of the job coach utilizing the concept of natural supports Discover prompting strategies to promote employer buy-inDiscover prompting strategies to promote employer buy-in Explore the process of “fading”Explore the process of “fading” © Debbie Wilkes

4. Quality Vocational Assessment ©Debbie Wilkes

5. Natural Supports Emphasizes how to use what is available at the job site to assist the employee. De-emphasizes how to help the individual change to fit the environment ©Debbie Wilkes

6. Natural Supports Causes increased employer investmentCauses increased employer investment Reduces stigma and intrusivenessReduces stigma and intrusiveness Decrease human service interventionDecrease human service intervention Helps develop sense of belongingHelps develop sense of belonging Person seen as an individual versus a projectPerson seen as an individual versus a project ©Debbie Wilkes

7. Guidelines for Developing Natural Supports Use what is already thereUse what is already there Adapt what is already thereAdapt what is already there Supplement what is already thereSupplement what is already there ©drwilkesconsulting.com

8. Help develop Social Connections : Learn new job tasksLearn new job tasks Ask for and get helpAsk for and get help “Fit in”:be accepted at the work place“Fit in”:be accepted at the work place ©drwilkesconsulting.com

9. Using Existing Supports Complements and enhances on the job trainingComplements and enhances on the job training Analyzes existing training functions in the settingAnalyzes existing training functions in the setting Understands the learning style of the supported employeeUnderstands the learning style of the supported employee Helps the employee access all relevant training opportunities (formal and informal)Helps the employee access all relevant training opportunities (formal and informal) Provides consultation to businessesProvides consultation to businesses Supplement training in non-intrusive ways on and off the jobSupplement training in non-intrusive ways on and off the job ©Debbie Wilkes

10. Utilizing Natural Supports Don’t Use Specialized LanguageUse Specialized Language Take the school environment with youTake the school environment with you Provide care taking supportProvide care taking support Think you are the natural supportThink you are the natural support Begins with the Introduction Do Speak in language that is understood by othersSpeak in language that is understood by others Fit in the flow of the businessFit in the flow of the business Provide social supportProvide social support Look for other people to be the “natural support”Look for other people to be the “natural support” ©Debbie Wilkes

11. Developing Natural Supports The Triangle of Support “What have I not done today?’“What have I not done today?’ Work your way out of a jobWork your way out of a job Job Coach Employer Employee ©Debbie Wilkes

12. What are the necessary times of support? Ensuring safetyEnsuring safety Understanding cultureUnderstanding culture Verify training and performance are occurringVerify training and performance are occurring Consulting with co-workers and supervisorConsulting with co-workers and supervisor Helping with the training or talking with the employerHelping with the training or talking with the employer Acting as a resource for problem solvingActing as a resource for problem solving Advising new strategies as new work opportunities evolveAdvising new strategies as new work opportunities evolve ©Debbie Wilkes

13. Job Coaching: Day One Set tone: Intervene only as absolutely necessarySet tone: Intervene only as absolutely necessary Have supervisor and co-worker provide instructionsHave supervisor and co-worker provide instructions Have student ask questions to co-workers NOT YOU!Have student ask questions to co-workers NOT YOU! Talk WITH the student and not for, or aboutTalk WITH the student and not for, or about Begin to look for ways to fadeBegin to look for ways to fade ©Debbie Wilkes

14. Developing a Support Plan Systematic instructionSystematic instruction Social support (look for ways that the student can be involved in social rituals)Social support (look for ways that the student can be involved in social rituals) Co-worker supportCo-worker support Assistive technologyAssistive technology Job site modificationJob site modification Self-care strategiesSelf-care strategies School support versus employer supportSchool support versus employer support Family supportFamily support ©Debbie Wilkes

16. Prompting Is defined as brief instructional signals that are given before the expected response in order to help the person learn something new. ©Debbie Wilkes

17. Types of prompts/cues... NaturalNatural VerbalVerbal VisualVisual TactileTactile ©Debbie Wilkes

18. Selecting the Correct Prompt Consider the learning style of the studentConsider the learning style of the student Use the least amount of helpUse the least amount of help Be as unobtrusive as possible.Be as unobtrusive as possible. ©Debbie Wilkes

19. Natural versus Artificial Cues Natural CuesNatural Cues –Part of the task –WILL NOT FADE or DISAPPEAR ArtificialArtificial –Pieces of additional information that will not be present after the job is learned Including job coaches!!!Including job coaches!!! ©Debbie Wilkes

20. Teaching Natural Cues Job Coach PromptEnvironmental Cue Take out the trashThe trash can is full It is time to return to work after having lunch The co-workers start gathering their trash and getting up Another basket is needed when unpacking shoes The basket is full or the student is unpacking a different type of shoes ©Debbie Wilkes

22. Fading Why?Why? –Increases opportunities for social inclusion –Avoids grouping and “disability immersion” –Job does not belong to the job coach –Job becomes the students ©Debbie Wilkes

23. Fading When?When? –First day on the job and every day after –Based on the student’s performance –Needs of the supervisor and co-workers Help the employees to become solution findersHelp the employees to become solution finders –Remember it is not AFTER mastery of skills –Supports are put in place ©Debbie Wilkes

24. Fading How?How? –As simple as leaving the student for a few minutes to use the restroom or check a voicemail –Set standard during job negotiation –Discussion with student and employer Establish supportsEstablish supports Gradual with clear milestonesGradual with clear milestones Understanding that job coach will still be available for on- going supportUnderstanding that job coach will still be available for on- going support Defining who will be the co-worker supportDefining who will be the co-worker support ©Debbie Wilkes

25. Fading: Challenges to Success Confusion regarding job responsibilitiesConfusion regarding job responsibilities Employer expectationsEmployer expectations Job coach as the student’s reinforcerJob coach as the student’s reinforcer Job coach enjoys the job siteJob coach enjoys the job site Question: What do I do if I am not providing support to the student?Question: What do I do if I am not providing support to the student? ©drwilkesconsulting.com

26. Answer! PaperworkPaperwork Promote natural supportsPromote natural supports Train co-workersTrain co-workers START WITH ANOTHER STUDENT!START WITH ANOTHER STUDENT! ©drwilkesconsulting.com

27. Developing Natural Supports The Triangle of Support “What have I not done today?’“What have I not done today?’ Work your way out of a jobWork your way out of a job Job Coach Employer Employee ©Debbie Wilkes

28. Work Smart Support the students who need supportSupport the students who need support Set up “natural supports” for those who can work more independentlySet up “natural supports” for those who can work more independently Celebrate what you didn’t do today!Celebrate what you didn’t do today! ©Debbie Wilkes

29. Success is Dependent on: How we portray the people we serveHow we portray the people we serve How we address the concept of supported employmentHow we address the concept of supported employment The professional manner we put forthThe professional manner we put forth Communication! Communication! Communication!Communication! Communication! Communication! ©drwilkesconsulting.com