2. Insight from Interactions 1 NICE SYSTEMS LTD. Implementation consulting by: Ofek Institute for Management PMA Methodology

3. Insight from Interactions 2 41130  A team for analysis and improvement of project performance  A modular low cost method for performance improvement through team and corporate lesson learning  A basis for organizational retention of lessons learned and a learning loops for improvement  A channel for project team involvement and motivation

4. Insight from Interactions 3 למה לא לבצע PMA? "אין לי זמן צריך … למכור/לעבוד/לרוץ" "אני חושב שתחקיר זה חשוב... שהבוס שלי יתחיל בזה" "תחקור זה בזבוז זמן - ממילא לא יעשו עם זה כלום" "למה לי להיחשף ולשתף אחרים בטעויות או כשלים שלי?" "הייתי רוצה אך אינני יודע איך"

5. Insight from Interactions 4 41130  ASAP after project termination  Whenever a major failure occurs  For long term projects – as a gaiter for major activities

6. Insight from Interactions 5 41130  Team meetings -Owner, facilitator, coordinator, Project team members -Stake holders review  Project Survey distribution - Wide range qualitative data  Data analysis

7. Insight from Interactions 6 41130  Preliminary investigation for immediate solutions and project events containment  Thorough analysis for indisputable understanding of project non-conformities and their root causes  Implementation of Lessons Learned as concrete solutions to be systematically controlled over their effectiveness of non-conformities prevention in subsequent projects corporate-wide

8. Insight from Interactions 7 41130 1. Project Non-Conformities definition 2. Procedure analysis and Data gathering 3. Cause-Effect Analysis 4. Improvement alternatives study 5. Improvement Recommendations 6. Solution implementation 7. Effectiveness Follow-Up

9. Insight from Interactions 8 stageoutputguidelines 1. N.C. definition  Events / Failures / N.C’s factual description  N.C definition of the gap between actual and desired states  Factual emphasis  Empirical evidence of problem gap (datasheets, “project survey”( 2. Procedure analysis and data gathering  Gap analysis in contrast to defined company procedures / specifications / KPI’s / expectations  Mapping of activities and responsibilities leading to NC’s  Functional flow-chart  KPI’s

10. Insight from Interactions 9 Functional flow-chart ) adapted for PMA) Procedure stage ActivitiesResponsibility Non conformities remarks

11. Insight from Interactions 10 stageoutputguidelines 3. Cause Effect Analysis  Bottom up gathering of failure causes  Top down categorization of causes  Cause – effect analysis  Ranking of priorities and relative contribution of each failure cause  Cause-effect diagram  Pareto diagram

12. Insight from Interactions 11 categorysubjectcausefactors Procedures Structure Systems and infrastructure HR Policy / organizational culture Cause effect diagram

13. Insight from Interactions 12 stageoutputguidelines Improprement alternatives study  List of alternatives  Alternative cost-benefit analysis and Prioritizing Decision analysis chart Improprement Recommandations  Concrete operational recommendations  Effectiveness measures development  Recommendations table  PMA presentation Solution implémentation  Procedure / specification integration  Implementation action items  Solution assimilation  Achievement measures (KPI) follow-up

14. Insight from Interactions 13 alternativebenefitcostrecommendation Decision analysis chart

15. Insight from Interactions 14 objectivemeasuremeasurement method Data gathering schedules Achievement measures table

16. Insight from Interactions 15 actionDue-DateownerFollow-up schedule Implementation plan

17. Insight from Interactions 16 Content of an PMA report:  Project team / PMA owners and members  Purpose  Brief Methodology description  Findings –Flow chart –Measurement Data –Cause Effect Diagram  Recommendations –Recommendation List –Achievement Measure –Implementation Plan  Appendix

18. Insight from Interactions 17 THANK YOU FOR JOINING US TODAY www.nice.com