1. FirstGov A Compelling Look at e-Government Emily Boese Amy Burke Patrice Hayden Philip Pidot

2. FirstGov What is e-Government? The use of technology to enhance the access to and the delivery of government services to benefit citizens, business partners and employees. –Deloitte Research, “At the Dawn of e-Government”

3. FirstGov Key Statistics Nearly 60% of state and local US governments cite technology as top enabler of improved service E-Government spending: $1.5 billion in 2000, projected $6.2 billion in 2005 By 2003, 60% of government agencies in developed countries are expected to be online 68% of government plan to increase IT expenditures over the next two years

4. FirstGov Examples of e-Government Federal –Internal Revenue Service –Information Retrieval –Downloadable forms –On-line transactions (E-file) State –Arizona’s Motor Vehicle Division –Online, phone, or walk-in registration –Cut service time by over 90% –Cut cost of service by 75% Local –Fairfax County, VA –Suite of e-Services »Library cards »Job applications »Taxes »Reserve golf times

5. FirstGov History of FirstGov September 1998 Nat’l Partnership for Reinventing Government announced launch of WebGov January 1999 No finished product; GSA selected vendor to manage e-mail sent to WebGov April 2000 President’s Management Council designates WebGov launch as top priority June 2000 Inktomi donates centralized searchable web database September 2000 FirstGov launched

6. FirstGov Website: –Portal to State, Local, and Federal Websites –Full-text search engine for all US Government documents and 20,000 Government websites –Topical indices Initiatives: –Expansion of e-Government –Cross-agency portals “Monumental breakthrough in one-stop shopping for government.” –President George W. Bush

7. FirstGov Implications of e-Government Benefits? Concerns?

8. FirstGov Stages of e-Government