1. MITIGATION PREPAREDNESS RESPONSE RECOVERY FOUR PHASES OF EMERGENCY MANAGEMENT Pre-event Post event Pre-event

2. 5-2 Contingency Planning Incident Response Restoration Business Recovery Business Resumption Risk Based Decision Making Vulnerability/Risk Assessment Business Area Impact Analysis Crisis Management/CM Team CrisisCommunication Training/Ex- ercises/ Drills Incident Management CRISIS EVENT Business Crisis Management Functions Disaster Recovery Business Area Analysis

3. 5-3

4. 5-4 Hazard Risk Management Establish the Context Objectives Stakeholders Criteria Define key elements Identify the Risks Hazards analysis Vulnerability analysis Analyze the Risks Review controls Likelihoods Consequences Level of risk Evaluate the Risks Evaluate risks Rank Risks Treat the Risks Identify options Select the best responses Develop risk treatment plan Implement Communicate and Consult Monitor and Review Emergency Management Australia, 2002. Emergency Risk Management

5. 5-5 Average financial impact of just one hour of data center down time: (Contingency Planning Research - www.drj.com/new2dr/stats 1996) Telephone ticket sales - $69,900 Airline reservation centers - $89,500 Retail catalog sales centers - $90,000 Infomercial 800-number promotions - $199,500 Credit card sales authorizations - $2.6 million Retail brokerage firm - $6.5 million 30% of companies hit by a major catastrophe never reopen, and another 29% do not reopen for two years. (Meta Group Research Feb 2002) Companies deprived of key computer systems for only 10 days never recoup their losses, and half shutdown within 5 years. (Meta Group Research Feb 2002) eBay estimates it lost $5 Million in sales and $4 Billion in stock value after a hacker shut down its site for 22 hours (Marsh Consulting)

6. 5-6 PPP 2000 Forum Topics Forum 1 - Natural Disaster Reduction Initiatives of the Insurance Sector Forum 2 - The Uncertainty of Managing Catastrophic Risks Forum 3 - Cities and Megacities at Risk from Natural Disaster Forum 4 - National Lessons from the California Earthquake Loss Reduction Plan Forum 5 - A Global Perspective on Reducing Losses from Natural Disasters Forum 6 - Disaster Recovery Business Alliances Forum 7 - Real-Time Monitoring and Warning for Natural Hazards Forum 8 - Reducing Losses from Floods Forum 9 - Protecting Our Critical Infrastructure Forum 10 - Motivating People to Do Something About Natural Hazards Forum 11 - Natural Disaster Reduction: Challenges for the Next Century Forum 12 - Public Health in Natural Disasters Forum 13 - Mobilizing DOD Hazard Reduction Forces Forum 14 - When Natural and Industrial Hazards Collide