1. Facilimanage Dynamics aka “Facilies” CS 499 Final Presentation Curtis McKay Manneet Singh Brad Vonder Haar

2. Project Client: Facilities Management of Southern Illinois University Edwardsville. Primary Users Alicia Wainright – Departmental Business Manager Alicia Wainright – Departmental Business Manager Lynda Pavia – Customer Service Representative Lynda Pavia – Customer Service Representative Kyle Stunkel – Network Administrator Kyle Stunkel – Network Administrator

3. Organization Responsibilities Curtis - plans meeting times and places - assigns what tasks need to be done - sets forth standards for documentation and programming Curtis - plans meeting times and places - assigns what tasks need to be done - sets forth standards for documentation and programming Brad - head contact with client - responsible for appearance of interface - in charge of testing and review Brad - head contact with client - responsible for appearance of interface - in charge of testing and review Manneet - responsible for understanding the project in terms of data flow - keeps meeting minutes - web-page designer Manneet - responsible for understanding the project in terms of data flow - keeps meeting minutes - web-page designer

4. Customer’s Problem Facilities Management would like to track customer service satisfaction through the use of surveys There is currently no standardized system in place to create, conduct, and compare customer satisfaction surveys

5. Customer’s Problem cont’d. The customer would like to be able to compare historic survey responses. They want to show the strengths and weaknesses of the department by examining the responses to individual questions.

6. Requirements Needed Ability to add users, service departments, questions, attributes, spaces, locales, respondent types, and service types Ability to add users, service departments, questions, attributes, spaces, locales, respondent types, and service types Create Surveys using these lists of items Create Surveys using these lists of items Provide an easy interface to store responses when a survey is being conducted over the phone Provide an easy interface to store responses when a survey is being conducted over the phone Ability to print a formatted survey Ability to print a formatted survey Method to keep track of follow up dates and the history associated with those follow ups Method to keep track of follow up dates and the history associated with those follow ups Process filter responses and generate formatted reports Process filter responses and generate formatted reports

7. The Solution that was developed A Visual Basic 6 interface which retrieves and stores data in an Access 2000 database. A Visual Basic 6 interface which retrieves and stores data in an Access 2000 database. Main requirements were easily distributed into different VB forms for modularity and simultaneous progress. Main requirements were easily distributed into different VB forms for modularity and simultaneous progress.

8. Demonstration

9. Database relationships

10. Interface overview Main Conduct Compare Follow Ups System Utilities Create Login

11. Interface Specifics - Login Facilimanage Access Database Settings.ini File Connect to the database Locate database file Authenticate user Populate global security variables and continue to form Main Close the database connection

12. Interface Specifics - Main Facilimanage Access Database Close the database connection Check the global security variables against the user’s request and proceed to the requested form or deny access.

13. Interface Specifics - Create Facilimanage Access Database Get lists of Service Departments, Questions, Attributes, and Spaces Add new list items Add survey items to a temporary “Facilimanage array” Add a survey table entry Add all survey items to the surveyquestions table return to main

14. Interface Specifics - Compare Facilimanage Access Database Get lists of locales, respondent types, service types, service departments, questions, attributes, spaces, and surveys Query surveyquestions and answer table with the requested filters return to main Put returned recordset into a “Facilimanage Array” Format array into a report Display tables in a data grid view control

15. Interface Specifics – System Utilities Facilimanage Access Database Settings.ini File Get Database location Change Database location Change SMTP Server information Get SMTP Server information Add Respondent Types, Service Types, and Locales Add/Modify Users return to main

16. Interface Specifics - Conduct Facilimanage Access Database Get lists of locales, respondent types, and service types Add new list items Query all needed survey items into a “Facilimanage array” Add a response table entry Add all responses to the answers table return to main Display questions on screen Save responses into the “Facilimanage array” Add a Follow Up

17. Interface Specifics – Follow Ups Facilimanage Access Database Get list of pending follow ups Query Followup table about the currently selected followup return to main Display followup history and response information Add a followup Resolve a followup Generate Follow Up report

18. “Facilimanage Array” Array of a self defined type: arraypiece{ lngUniqueQuestionID As Long strServiceDepartment As String lngServiceDepartment As Long strQuestion As String lngQuestion As Long strAttribute As String lngAttribute As Long strSpace As String lngSpace As Long intQuestionType As Integer intType As Integer } The QuestionType variable identifies what type of question this array element corresponds to: 1-5, y/n, or comment only. The Type variable identifies what type of array element this particular index represents: ServiceDepartment, Question, Attribute/Space, or Comment. This value must be calculated since each row in the surveyquestions table could be entirely unique, or row “B” could be the same Question as row “A” but with a different Attribute and/or Space.

19. Testing Testing was performed in several stages: Glass box testingGlass box testing Black box testingBlack box testing Client testingClient testing

20. Deployment and Training Our client was involved in the development process and aided us in finding bugs. They received 4 updates of the compiled executable throughout development. Training was provided to ensure that all features were properly understood.

21. The unfinished feature RBase integration was going to be a convenient feature. It would have allowed the user to not have to reference the JobCost database from another program. All needed information would be displayed in the Conduct interface. Unfortunately the dependencies on 3 rd party DLL files being registered using “regsvr32” did not go smoothly.

22. Retrospective Thoughts - Bad Database was very well designed in the System Design Document…should have done the same with VB Database was very well designed in the System Design Document…should have done the same with VB Every group member individually developed an array of types which were all very similar. This could have been developed as a group Every group member individually developed an array of types which were all very similar. This could have been developed as a group Many reporting features were added late in the development. Many reporting features were added late in the development. A senior project mapped drive letter would have been a great time saver! (1 hour 13 minutes and 41 seconds were spent browsing to the folder) A senior project mapped drive letter would have been a great time saver! (1 hour 13 minutes and 41 seconds were spent browsing to the folder)

23. Retrospective Thoughts - Good Having separate source code files for simultaneous development was very beneficial. Having separate source code files for simultaneous development was very beneficial. The modular design eliminated almost all dependencies among the various components. The modular design eliminated almost all dependencies among the various components. Suggestions and criticisms were offered and often used with no hard feelings. Suggestions and criticisms were offered and often used with no hard feelings.

24. Questions???