1. Academic Home Visits Norma Gómez, Coordinator Parent/Family Involvement San Diego County Office of Education

2. 2 Goal and Reason for the Visit What message do you want to convey? What do you want to have happen as a result of the visit?

3. 3 Active Listening Instructing Following Up Asking for Help Revealing Informally Exchanging

4. 4 Active Listening 80 - 20 Rule: Parents Talk 80% Facilitators Talk 20% 80% + 20% = 100 %

5. 5 Attitude Communicates Your Message Body55% Voice38% Words+7% 100% Non-Verbal Communication Out-Weights Verbal Communication

6. 6 The Medium is the Message Words are important and necessary to convey ideas or detailed information. Body is the best indicator of purpose of what you are saying or listening. Voice is the best indicator of the importance of what you are saying.

7. 7 Problem Solving Identifying the Problem Keeping the Focus on the Students Needs Avoiding Flaming Meeting with the Proper Person(s) Involved

8. 8 Gathering Pertinent Facts and Information Brainstorming Potential Solutions Developing an Action Plan Implementing and Checking on Progress Problem Solving

9. 9 Remember Stay Positive Be Congruent Forgive Yourself

10. 10 Physical Steps for Listening Sit Facing the Speaker Maintain Eye Contact Be aware of Non-Verbal Clues

11. 11 Proximity Focus Physically Relax and Breath Physical Steps for Listening

12. 12 Mental Steps for Listening Focus Suspend Judgment Listen Wait Before Responding

13. 13 Seek first to understand, than to be understood. Listening builds trust, self-esteem and lowers resistance.

14. 14 When Visiting… Practice Effective Listening Present Possibilities Speak to Family’s Strength

15. 15 Latino Family Values Respeto Respetar a otros Ser bien educado Compadrazgo

16. 16 Norma H. Gómez Parent/Family Involvement Coordinator San Diego County Office Of Education 6401 Linda Vista Rd; San Diego, CA 92154 Office: 858-292-3829 Fax: 858-268-1638 www.sdcoe.net/lret/family www.sdcoe.net/lret/family email: ngomez@sdcoe.netngomez@sdcoe.net