1. Principles of Diversity Training Provide advance info to employees and supervisors Create nonthreatening, conducive learning environment and work environment Monitor and regularly evaluate whether outcomes have been achieved Revisit and refresh periodically

2. Decisions About Diversity Training: What would you do? What outcomes do you want to achieve? What training methods would you use to achieve those outcomes? Who will deliver it?  E.g., lecture, video, CBT, discussion, role play, behavior modeling, reading assignments, etc. Who should receive the training? Should the training be mandatory or voluntary? How would you measure outcomes? How do we imbed the outcomes?

3. Some Diversity Training Outcomes Knowledge about EEO/AA and legislation related to diversity Understanding of how diversity is defined Knowledge of business reasons to embrace uniquenesses: How diversity can improve performance Strategies to improve customer service

4. Some Diversity Training Outcomes Strategies to decrease or prevent illegal discrimination or harassment in the workplace Strategies to improve workplace relations and communication Strategies to increase employee creativity and individual performance