1. Page 1 A Presentation by ServiceMaster Clean

2. Page 2 A SIS Group Enterprise A brief on SIS, India Group and Corporate Why Service Master Clean ? A brief on Service Master Corp, US (SMC) Service Excellence SIS-SMC Partnership

3. Page 3 A SIS Group Enterprise Asia Pacific’s largest manpower Security Company (INR 2000 crores ) Pioneer in Security Services industry (since 1974) Over 4500 blue chip customers Over 55,000 permanent employees Operations across India and Australia Professionally managed with an entrepreneurial culture Significant investments in infrastructure and development of human resources Established track record of financial and business prudence Comprehensive range of business support services – Specialised divisions for each service vertical

4. Page 4 Fortune 500 company ServiceMaster Clean is part of the ServiceMaster family of brands, one of the world’s largest and most versatile service networks. Incorporated in 1947, Service Master Clean employ over 40000 people A Leader In Environmentally Friendly “Green Cleaning” Practices A Six Sigma Company Dedicated to Continuous Improvement ServiceMaster Clean serves customers through a global network of franchises. More than 4,500 franchise locations around the world SMC provide janitorial services, commercial carpet cleaning, hard surface floor care, residential carpet cleaning and upholstery, and disaster restoration services

5. Page 5 A SIS Group Enterprise ServiceMaster Clean (SMC) with Security and Intelligence Services (SIS) Group together create exciting new growth opportunities. SMC commitment to quality, state-of-the-art technology solutions and an excellent customer service model SIS’s existing customer base, geographical footprint, expertise in recruitment and training and customer relationship, extend service portfolio and offer end to end business support services to customers in India. With With this association, we position ourselves uniquely as a “Highly automated cleaning company” and intend to emerge as a leader in the cleaning and facility management business in India. Our ability is to tailor services to meet your specific service or scheduling needs, and at the same time make these services affordable A SIS Group Enterprise

6. Page 6 SIS has entered into a Master License Agreement with the Service Master Company which gives SIS the exclusive license to operate a Cleaning Business in India using the ServiceMaster brand identity and business processes This Agreement enables SIS to – Use the Trademarks – Use the Service Master clean processes and services in India – Access Supplier relationships – Access patented ServiceMaster Clean technology including Chemicals and Consumables – Access IT applications and the right to customize them to suit local requirements – Access Training (including for Key Management team) – Access new technologies through continuing research and development work being carried out by ServiceMASTER. SIS and Service Master

7. Page 7 Organization Structure (National level) President Vice President Regional Manager West Technical ManagerResource Manager National Quality Assurance Manager BD and Sales Manager (Sales &CRM) Senior Regional Manager North Regional Manager East Senior Regional Manager South Education & Training Manager Finance Controller Head -Human Resource

8. Page 8 Commenced operations in 2008 after creating required infrastructure and organization Started off as a business division of SIS India Formed into a subsidiary company in March 2009 Operating from 22 cities using dedicated SMC personnel operating from the SIS India branches utilising existing infrastructure Over 100 Customers including Bajaj Alliance, IBM, TATA Motors, IIT, Reliance. Firstsource, SBI Life Insurance.etc Employees – 2000 Total Area under coverage – 20 mn sq ft Ready and available infrastructure from SIS parent company Key Operational Metrics

9. Page 9 A SIS Group Enterprise Manpower Basic Green Chemicals Office/ Small establishments Capture and Removal Special Equipment Special Chemicals and Products Janitorial Executive/ Non Executive Staff Pantry Boys Font Office Staff

10. Page 10 Value Proposition SMC provides a cleaning program specifically designed to meet client’s needs based on; The size (square footage) and type of building being cleaned, The scope and frequency of cleaning that is required, Accommodation for specific service levels required by the customer Regular cleaning methods and procedures will be based on; Preventive Cleaning- consisting of 60-80% of the staffing and costs directed at maintaining a high quality of regular daily appearance i.e. dusting, rubbish removal, spot clean, restroom cleaning. Corrective Cleaning- consisting of 20-30% of the staffing and costs directed at improving the quality in areas requiring less than daily services i.e. Glass cleaning, detail cleaning, high dusting. Salvage Cleaning- consisting of 5-15% of the staffing and costs directed at major cleaning of areas where quality is poor of emergencies have occurred.

11. Page 11 Efficiency and effectiveness of the cleaning methods and practices will be delivered through the following four processes; Functionalization- who should clean what/geographic functional distribution of work. Rationalization- scheduling of cleaning at the optimum time using the most efficient methods based on the flow of traffic, and the use of the space. Modernization- using modern and efficient tools to maximize speed and effectiveness. Mechanization- using machines where and when necessary and appropriate. Value Proposition

12. Page 12 Quality of output will be the primary focus of the cleaning service, and it will be delivered and monitored using the following tools: Written Employee Work Schedules- Each production position will have a written schedule outlining the daily duties and areas of responsibility for that position. Regular Supervisory Inspections- Each Supervisor will be required to complete a written inspection of one of the areas supervised each day. Manager Inspections- Each manager will be required to perform a regular routine of documented inspections. Customer Service Questionnaires- Regular surveys will be taken to assess customer satisfaction levels throughout the facility. Regular Customer Review- A meeting will be held on a regular basis between SMC and the customer’s representative to review all of the above documents, and the general progress of the cleaning service. Value Proposition

13. Page 13 Engagement Model SMC Basic Trained Manpower Basic Equipment (Approved by SMC – US) Basic Products (Approved by SMC – US and environment friendly) Contract on Input basis (On fixed cost plus basis) Inputs are decided by Customer SMC Plus Trained Manpower Specialised Equipment (Approved by SMC – US) Specialised Green Products (Forumulated by SMC) Contract on Output basis (on a per square feet, fixed price, fixed KPI basis) Guaranteed savings to the traditional method of cleaning Inputs are decided by SMC time and motion experience

14. Page 14 Case Study – Tata Motors SMC Plus As it was… Total Strength – 106 (incl 11 Supervisors) Billing per month – Rs. 748945/- Machines – not available Tools and supplies – Customer used to provide With SMC Plus Total Strength – 88 (incl 6 utility crew, 7 Supervisors, 1 Site Incharge) Billing per month – Rs. 723054/- (including cost of tools and supplies and rental of machines Machines – Provided Burnisher, single disk, Vaccum cleaner, Wizard, Carpovac. Tools and supplies – introduced modern tools 1Dedicated Road and Drain PersonnelValue Added 2Improved Organisational Structure - Escalation Matrix in placeValue Added 3Saving Rupees25891.253.5% 46 Person utility crew added43465.575.8% 5Added Site in Charge20000.002.7% 6Increase in Equipment24677.003.3% 7Cost of cleaning supplies and tools transferred47388.346.3% Total Saving161422.1622% As it was… Total Strength – 106 (incl 11 Supervisors) Billing per month – Rs. 748945/- Machines – not available Tools and supplies – Customer used to provide

15. Page 15 Manpower Sourcing, Hiring & Training Sourcing & Hiring Capability to provide Professionally trained personnel as per Client needs through Nationwide Offices and Training Academies. SIS’ strength in this area being leveraged Stringent recruitment norms including employee screening for service workers including antecedent verification. Continuous recruitment at five levels: Janitor, Senior Janitor, Supervisor, Site Incharge, Service Managers. Training Initial Training for Seniors conducted by Service Master at their facilities in USA Access to Service Master training on an ongoing basis per the license agreement Use of Train-the-trainer concept All training is available bilingually and is in audio and/or video format. Training is specific to audience performing the task (Production Vs. Management). Ongoing Onsite refresher training

16. Page 16 Training Program JanitorsOfficers LateralDirectLateralDirect QR- VIII Pass Selection Process- Interview Training Period- 7 Days Training Location- SMC Branches On Job Training- 3 Days Training Fee-1500 QR- Graduate Selection Process-Written Test, Interview Training Period- 2 Months Training Location- Dehradun RTA On Job Training-4 months Training Fee-10000 QR- VIII Pass Selection Process-Written Test, Interview Training Period- 1 Month Training Location- DUN/BLR RTA On Job Training- 1 month Training Fee-3000 QR- Graduate Selection Process-Interview Training Period- 3 Days Training Location- SMC Branches On Job Training- 3 Days Training Fee-Nil Module On job training and refresher training program – as per customer requirement

17. Page 17 OUR CLIENTELE

18. Page 18 OUR CLIENTELE

19. Page 19 OUR CLIENTELE

20. Page 20 A SIS Group Enterprise Professional advise and services to suit typical applications Business Distinction Consistent performance as per required norms under client’s conditions A company that is Reliable and trustworthy to its commitments Products and processes as per International Standards PAN India Presence Consistency in Innovation, Training &Employment Standards Value of Money!

21. Page 21 Thank You!!