1. 2 pt 3 pt 4 pt 5 pt 1 pt 2 pt 3 pt 4 pt 5 pt 1 pt 2 pt 3 pt 4 pt 5 pt 1 pt 2 pt 3 pt 4 pt 5 pt 1 pt 2 pt 3 pt 4 pt 5 pt 1 pt We’re here To Serve You (1.02) Know the History (1.03) Today’s Trends (1.03) Miscellaneous Introducing Hospitality! (1.01)

2. Sivon owns his own hotel and his whole goal is to meet the needs of guest with kindness and goodwill. He is showing….

3. What is Hospitality?

4. Shalisa owns five Holmes Home Cooking restaurants around Charlotte; this is what type of business structure?

5. What is chain?

6. Corie is apart of DECA- A marketing club that develops leadership skills for high school students. DECA is a …..

7. What is a career and technical student organization (CTSO)?

8. Bank of America building has a hotel, gym, and many restaurants for there employees and clients. BOA is considered to be…..

9. What is diverse?

10. What are the four segments of hospitality?

11. What is food&bev, lodging, recreation, and travel & tourism?

12. In hospitality customers are often referred to as ……

13. What are guests?

14. Myles is a chef for Ruth Chris in uptown; he is considered a…..

15. What is a Back-of-the- house employee?

16. While on a cruise, Shaniqua and her mother were assigned seats at dinner time so they could meet new people; the cruise was filling which Maslow’s hierarchy of needs? The Daily Double

17. What is Acceptance?

18. Every time Evan goes to rent a car at Enterprise he gets excellent service. Enterprise is showing……

19. What is consistent quality service?

20. Chelsi travels to Greece every year so that she can reflect on life. She is filling which Maslow’s hierarchy of need?

21. What is Self- actualization?

22. The first building designed specifically as a hotel was in what city?

23. What is New York?

24. The Tremont House’s hotelier came up with this position b/c elevators were not yet invented; they helped guests carry there luggage up the stairs.

25. What are bellhops?

26. What was the Roman Empire’s contribution to travel & tourism?

27. What are roads?

28. Kemmons Wilson developed the Holiday Inn in response to a shortage of accommodations for..

29. What are families?

30. This civilizations taverns were some of the very first hospitality businesses

31. What are Sumerians?

32. Hotels that serve mainly families have peak seasons during (two options)……

33. What are the December holidays and summer vacation season?

34. Studying characteristics such as age, income, and ethnic origin of a population is ….

35. What is Demographic Trends?

36. Hotel room numbers in Braille, special telephones that enable the deaf to communicate with hospitality businesses and access ramps for wheel chairs came about because of which Act?

37. What is The Americans with Disabilities Act?

38. Nelly’s restaurant in NY had travelers come from all over the world to eat there. After Sept 11, people didn’t travel as much causing the business to lose a lot of profit. This is an example of (hint facors …….)? Daily Double

39. What is political conditions (factors affecting success)?

40. Thailand experienced a major crisis in the economy. Thailand’s economic crisis led to recessions in countries around the world. This is an example of…...

41. What is globalization?

42. The Holiday Inn provides free breakfast for children under 12- Holiday Inn is meeting which hierarchy of need

43. What is physical?

44. What is another word often used for Accommodations?

45. What is lodging?

46. The positive feeling customers have about a business that meets their needs is….

47. What is customer satisfaction?

48. Chain and Franchise are considered what type of business…

49. What are multi-unit businesses?

50. North Carolina allowing the lottery to be in there state; this is an example of …

51. What is social trend?