1. BRETON Clotilde BRETON GIRAUD Erwan GIRAUD GUIRAUD Michaël GUIRAUD SCHATZ Jacques Olivier SCHATZ TROSSELLY Nicolas TROSSELLY

2. Contents Presentation of Hays Personnel Services Hays Personnel in France The reasons of their success in France Conclusion

3. Hays PLC, a Business Services Group A world leader in outsourced solutions Complex and critical support services with added value to the customers' businesses Turnover (2002): € 4,38 billion International group employing 27,000 people in over 20 countries HQ situated in the South of London Quoted at the London Stock Exchange: Part of the FTSE 100

4. Four Business Lines Hays PersonnelHays Personnel Hays CommercialHays Commercial: –back and front office process outsourcing and customer relationship management. Hays Logistics:Hays Logistics: –specialist in logistics and supply chain activities. Hays Mail & Express:Hays Mail & Express: –premium mail and specialist of courier services

5. Hays Personnel, The Most Profitable Recruitment Specialist Business BUSINESS:BUSINESS: recruitment of permanent and temporary, skilled and professional staff, providing comprehensive HR solutions SECTORS:SECTORS: accountancy, construction, IT, banking, insurance, legal, call centres, marketing and education 2001 EBITA (m£)

6. Hays Personnel, the Key Subsidiary of Hays PLC First half 2002, Operating profit (£m) Leaders in international specialist recruitment and HR solutions 495 offices for 6,500 consultants 1,6 million visitors a week on their website 1,6 million visitors a week on their website

7. Hays Personnel France Funded in January 2001 6 consultants at the beginning, 70 two years and a half later Various customers from various sectors: Alstom, BNP, Bouygues, Colas, Vivendi, Thales, Nortel Networks, BNP Paribas, Spie, Bureau Veritas, Sogea, Elyo...

8. Seven Activities in France HP Architecture Construction Immobilier Ingénierie Facility Management HP Banques & Assurances HP Comptabilité HP Support Technique HP Intérim Hays Alpha Travail Temporaire Hays IT

9. A successful arrival... One of the best launches in the world Best launch in Western Europe: Better development than Spain, Germany, Portugal... But difficulties for subsidiaries comparison

10. A strategic choice for their geographical establishment

11. Their most successful activity in France Recruitment of permanent and executives for Civil Engineering and Real Estate. Core BusinessThis is their Core Business Leader in FranceHas become Leader in France

12. Main reasons for success of Hays Personnel in France 2 main reasons : New concept of recruitment in France : contingency Recruitment by contingency Supported by a major company : Hays PLC

13. Why France ? RankingCriteria 1To reach a target market 2To have stable environment and social climate 3To have efficient and extended transport and logistical infrastructures 4To have efficient and extended telecommunication infrastructures 5To be in a stable monetary area 6To find a qualified workforce 7To make easier the communication with firm’s other settlings and markets 8Life quality 9Within an important financial place 10To take advantage of highest regional skilled areas 11To have a clear and stable administrative and legal environment 12To decrease salarial costs 13To decrease labour taxes for expatriates 14Low fiscality for stock options 15To get helps and subventions from government 16To decrease fiscal taxes 17To have flexible work laws

14. Success Reasons RankingCriteria 1To reach a target market 2To find a qualified workforce 3To make easier the communication with firm’s other settlings and markets 4To have stable environment and social climate 5To have a clear and stable administrative and legal environment 6Life quality 7To have efficient and extended telecommunication infrastructures 8To have efficient and extended transport and logistical infrastructures 9To take advantage of highest regional skilled areas 10To decrease fiscal taxes 11To decrease labour taxes for expatriates 12To decrease salarial costs 13To be in a stable monetary area 14To get helps and subventions from government 15To have flexible work laws 16Low fiscality for stock options 17Within an important financial place

15. Comparison RealityCriteria 1To reach a target market 2To find a qualified workforce 3To make easier the communication with firm’s other settlings and markets 4To have stable environment and social climate 5To have a clear and stable administrative and legal environment 6Life quality 7To have efficient and extended telecommunication infrastructures 8To have efficient and extended transport and logistical infrastructures 9To take advantage of highest regional skilled areas 10To decrease fiscal taxes 11To decrease labour taxes for expatriates 12To decrease salarial costs 13To be in a stable monetary area 14To get helps and subventions from government 15To have flexible work laws 16Low fiscality for stock options 17Within an important financial place Expectation 1 6 7 2 11 8 4 3 10 16 13 12 5 15 17 14 9

16. Conclusion Hays Personnel is an example of successful establishment in France The attractivity of France can be extended for other companies acting in other sectors

17. How companies could be successful in France ? By getting adapted to the local market By bringing new concepts, by innovating

18. For Other Companies… RankingCriteria 1To make easier the communication with firm’s other settlings and markets 2To reach a target market 3To find a qualified workforce 4Life quality 5To have efficient and extended telecommunication infrastructures 6To have efficient and extended transport and logistical infrastructures 7To be in a stable monetary area 8To have stable environment and social climate 9To take advantage of highest regional skilled areas 10To have a clear and stable administrative and legal environment 11To get helps and subventions from government 12Within an important financial place 13To decrease labour taxes for expatriates 14To decrease salarial costs 15Low fiscality for stock options 16To have flexible work laws 17To decrease fiscal taxes