1. RCS Training - LSI Software Retail Trade Cycle Management Lease Renewal Process Customer Retention BDC Implementation

2. RCS Training LSI Software The Keys to Effective Prospect & Customer Management are the 7 Profit Opportunities The Keys to Effective Prospect & Customer Management are the 7 Profit Opportunities Inbound Opportunities Walk-In Showroom Traffic Incoming Phone Calls Internet Inquiries Outbound Opportunities Unsold Follow-up Sold Follow-up (RTCM/RCL) Service Follow-up Prospecting

3. RCS Training LSI Software Walk-In Showroom Traffic Track Opportunity CountTrack Opportunity Count Track Sales ProcessTrack Sales Process Track Sales and ResultsTrack Sales and Results Provide Metrics by SalespersonProvide Metrics by Salesperson Provide Automated Follow-up (Phone, Mail, Email)Provide Automated Follow-up (Phone, Mail, Email)

4. RCS Training LSI Software Drivers License Scanner Interface Single Screen Customer Entry Instant Customer Look-up reduces Keystrokes and Eliminates Duplicates Walk-In Showroom Traffic

5. RCS Training LSI Software Notes, History, Contacts, Scheduled Activities and Sales Progress are shown on the Main Tab Walk-In Showroom Traffic

6. RCS Training LSI Software Prospect Traffic Log Provides in-depth Metrics Includes Traffic from Walk-in, Phone and Internet Prospects Walk-In Showroom Traffic

7. RCS Training LSI Software Incoming Phone Calls Track Opportunity CountTrack Opportunity Count Track Appointments Set Track Showroom Visits Track Sales ProcessTrack Sales Process Track Sales and ResultsTrack Sales and Results Provide Metrics by SalespersonProvide Metrics by Salesperson Provide Automated Follow-up (Phone, Mail, Email)Provide Automated Follow-up (Phone, Mail, Email)

8. RCS Training LSI Software Incoming Call process provides immediate access to Scripts Dealers are able to gather Prospect Information as they build a Relationship Potential duplicates are also identified Incoming Phone Calls

9. RCS Training LSI Software Internet Inquiries Track Opportunity CountTrack Opportunity Count Track Appointments SetTrack Appointments Set Track Showroom VisitsTrack Showroom Visits Track Sales ProcessTrack Sales Process Track Sales and ResultsTrack Sales and Results Provide Metrics by SalespersonProvide Metrics by Salesperson Provide Automated Follow-up (Phone, Mail, Email)Provide Automated Follow-up (Phone, Mail, Email)

10. RCS Training LSI Software Ongoing Follow-up on Internet Leads Studies show that 50% of Internet Buyers buy after 7 days (FordDirect) Internet Inquiries Imports SalesPoint Leads

11. RCS Training LSI Software Unsold Follow-up Track Contacts Track Appointments SetTrack Appointments Set Track Showroom VisitsTrack Showroom Visits Track Sales ProcessTrack Sales Process Track Sales and ResultsTrack Sales and Results Provide Metrics by Caller and SalespersonProvide Metrics by Caller and Salesperson Provide Automated Follow-up (Phone, Mail, Email)Provide Automated Follow-up (Phone, Mail, Email)

12. RCS Training LSI Software Automated Activities pop-up on the Daily Work Plan and are customized based upon the Dealer’s own processes Unsold Follow-Up

13. RCS Training LSI Software Sold Follow-up (RTCM / RCL) Import Data Track ContactsTrack Contacts Track Appointments SetTrack Appointments Set Create Sales/Renewal Presentations Track Showroom VisitsTrack Showroom Visits Track Sales ProcessTrack Sales Process Track Sales and ResultsTrack Sales and Results Provide Metrics by and SalespersonProvide Metrics by Caller and Salesperson Provide Automated Follow-up (Phone, Mail, Email)Provide Automated Follow-up (Phone, Mail, Email)

14. RCS Training LSI Software Extensive Query capabilities let Dealers Target “Opportunity” Customers and initiate Mail, Email and Call Campaigns Sold Follow-Up (RTCM/RCL) Imports Dealer Direct & TermTracker Data

15. RCS Training LSI Software Query Results with only 2001 Navigators Sold Follow-Up (RTCM/RCL)

16. RCS Training LSI Software Sold Follow-Up (RTCM/RCL) Enhance Query to select 2001 Navigator Customers that owe less than $18,000

17. RCS Training LSI Software Sold Follow-Up (RTCM/RCL) Opportunity Customers!

18. RCS Training LSI Software Call Center feature puts Information at the Dealer’s fingertips and simplifies Call Campaigns Phone Contact is a key to success in retaining Sold Customers Sold Follow-Up (RTCM/RCL)

19. RCS Training LSI Software The Call Center includes Scripts that help make sure the Callers are saying the “Right” things and asking the “Right” questions Sold Follow-Up (RTCM/RCL)

20. RCS Training LSI Software Sold Follow-Up (RTCM/RCL) Dynamically Created Sales Presentations are based upon the Customer’s Deal and help the Dealer Retain and Renew their Customers Value Added Worksheet

21. RCS Training LSI Software Service Follow-up Import Repair Order Information Track ContactsTrack Contacts Track Appointments SetTrack Appointments Set Create Sales/Renewal PresentationsCreate Sales/Renewal Presentations Track Showroom VisitsTrack Showroom Visits Track Sales ProcessTrack Sales Process Track Sales and ResultsTrack Sales and Results Provide Metrics by Caller andProvide Metrics by Caller and Advisor Provide Automated Follow-up (Phone, Mail, Email)Provide Automated Follow-up (Phone, Mail, Email)

22. RCS Training LSI Software Service Follow-Up An effective Script can help Dealers turn their Service Customers into New Vehicle Prospects

23. RCS Training LSI Software Prospecting Import Prospect Lists Track ContactsTrack Contacts Track Appointments SetTrack Appointments Set Create Sales/Renewal PresentationsCreate Sales/Renewal Presentations Track Showroom VisitsTrack Showroom Visits Track Sales ProcessTrack Sales Process Track Sales and ResultsTrack Sales and Results Provide Metrics by CallerProvide Metrics by Caller Provide Automated Follow-up (Phone, Mail, Email)Provide Automated Follow-up (Phone, Mail, Email)

24. RCS Training LSI Software Prospecting LSI automatically merges and updates missing information when Deals are Imported from multiple sources (Eliminates Duplicates) Imports from all major DMS

25. Customers don’t fall through the cracks Follow-up Activities are automatically scheduled

26. RCS Training LSI Software Bringing it all together into a Powerful BDC Results Report shows what’s happening in all of the different Profit Opportunity Areas

27. RCS Training LSI Software Thank You!