1. TM Issues Affecting the Adjustment of International Claims Paul May LLB (Hons), MBA, FCII, FCILA, ADipC, DipAIS, MCIArb, MIRM, FCMI, MAE, FUEDI- ELAE, AMIMC, FinstD, FIFAA Chairman Concordia Consultancy Ltd www.concordiaconsultancy.com 4 th October 2007 A presentation of ideas to the IILA convention, Nashville, USA

2. TM Regulation Licensing Consumer Protection Performance Standards Pricing Culture Project Management Strategy Panels Nominations Issues Affecting the Adjustment of International Claims Paul May New Technology Examinations Experience Information Sharing Claims Presentation Dispute Resolution Demographics Continuing Professional Development IFAA IILA

3. TM With Thanks to our sponsors Issues Affecting the Adjustment of International Claims Paul May

4. TM Issues Affecting the Adjustment of International Claims Paul May

5. TM Issues Affecting the Adjustment of International Claims Paul May

6. TM Issues Affecting the Adjustment of International Claims Paul May

7. TM Issues Affecting the Adjustment of International Claims Paul May

8. TM Issues Affecting the Adjustment of International Claims Paul May

9. TM Issues Affecting the Adjustment of International Claims Paul May

10. TM Issues Affecting the Adjustment of International Claims Paul May

11. TM Issues Affecting the Adjustment of International Claims Paul May Regulation Lloyd's CMP FSA delegated Sarbanes Auditors

12. TM Issues Affecting the Adjustment of International Claims Paul May Licensing Drawbridge Commissioners Mutual Recognition

13. TM Issues Affecting the Adjustment of International Claims Paul May Consumer Protection Individuals Small Firms “New Law” by Ombudsmen Claims Presentation Support

14. TM Issues Affecting the Adjustment of International Claims Paul May Performance Standards What is best practice? Policy Liability for Adjusters for Insurers

15. TM Issues Affecting the Adjustment of International Claims Paul May Pricing Fees - Demand surge proviso Fees - Open Book Claims - Supporting info Claims - Cash deals

16. TM Issues Affecting the Adjustment of International Claims Paul May Culture Corporate of Insured Corporate of Insurer and Reinsurer Geographical Negotiating

17. TM Issues Affecting the Adjustment of International Claims Paul May Project Management Adjuster as Project Manager Timetable Budget Insured in the Team

18. TM Issues Affecting the Adjustment of International Claims Paul May Strategy Top level plans including board minutes Meet the Boss SWOT Analysis STEP Analysis

19. TM Issues Affecting the Adjustment of International Claims Paul May Panels Global Panels Specialist Panels Auditing the Panels Supervising Adjuster

20. TM Issues Affecting the Adjustment of International Claims Paul May Nominations Nominations Don’t Pay the Bills Pre-loss Preparations Benefit Client Conflict of Loyalty Complacency

21. TM Issues Affecting the Adjustment of International Claims Paul May New Technology Report Formats VOIP Electronic Claim Files Lie Detection

22. TM Issues Affecting the Adjustment of International Claims Paul May Examinations Appropriate? Global Syllabus Parochial Consolidation

23. TM Issues Affecting the Adjustment of International Claims Paul May Experience Log Book Frameworks Resources Assessment Panels

24. TM Issues Affecting the Adjustment of International Claims Paul May Information Sharing No Fishing If it isn’t Documented it didn’t Happen Minimise Uncertainty Over Reaction to USA Legal Risks

25. TM Issues Affecting the Adjustment of International Claims Paul May Claims Presentation Collaboration Resource Shortage Brokers Assessors

26. TM Issues Affecting the Adjustment of International Claims Paul May Dispute Resolution Conflict with Lawyers Aims Expert Witness Early Subrogation Confident Closure

27. TM Issues Affecting the Adjustment of International Claims Paul May Demographics Ageing Professionals Adjusting as a Career Advertising Mentoring

28. TM Issues Affecting the Adjustment of International Claims Paul May Continuing Professional Development Relevance Giving Back Leadership Compulsory

29. TM Issues Affecting the Adjustment of International Claims Paul May IFAA

30. TM Issues Affecting the Adjustment of International Claims Paul May IFAA Association of Associations Best of Breed Recruitment Standards

31. TM Issues Affecting the Adjustment of International Claims Paul May IILA To place in the hands of all Insurance Companies, Underwriters and Governments, a Directory of selected insurance adjusters for the adjustment of property loss claims throughout the world. To promote good relations and an interchange of information and assistance between all the Associations of property Loss Adjusters throughout the world which subscribe to mutually acceptable standards. To develop and promote a code of ethics suitable for adoption and enforcement in all member countries and to assist in the administration of such enforcement 2007.

32. TM Issues Affecting the Adjustment of International Claims Paul May IILA To enhance international understanding, share helpful, pertinent local loss handling expertise and establish good fellowship 1965.

33. TM Issues Affecting the Adjustment of International Claims Paul May IILA Limitation of Numbers? Limitation of Property? Students? Mentoring?

34. TM Issues Affecting the Adjustment of International Claims Paul May LLB (Hons), MBA, FCII, FCILA, ADipC, DipAIS, MCIArb, MIRM, FCMI, MAE, FUEDI- ELAE, AMIMC, FinstD, FIFAA Chairman Concordia Consultancy Ltd www.concordiaconsultancy.com 4 th October 2007 A presentation of ideas to the IILA convention, Nashville, USA