Presentation is loading. Please wait.

Presentation is loading. Please wait.

TM www.adjustersworldwide.com 1 Paul A J May LLB (Hons), MBA, FCII, FCILA, FIRM, AdipC, DipAIS, MCIArb, FCMI, MAE, ELAE, AMIMC, FinstD, FIFAA Deputy President.

Published bySylvia Kathlyn Manning Modified over 9 years ago

Similar presentations

Presentation on theme: "TM www.adjustersworldwide.com 1 Paul A J May LLB (Hons), MBA, FCII, FCILA, FIRM, AdipC, DipAIS, MCIArb, FCMI, MAE, ELAE, AMIMC, FinstD, FIFAA Deputy President."— Presentation transcript:

1 TM www.adjustersworldwide.com 1 Paul A J May LLB (Hons), MBA, FCII, FCILA, FIRM, AdipC, DipAIS, MCIArb, FCMI, MAE, ELAE, AMIMC, FinstD, FIFAA Deputy President – International Federation of Adjusting Associations Singapore 7th – 8th October 2008 5th Asian Conference on Claims Management in Insurance Global Claims Developments

2 TM www.adjustersworldwide.com 2 With thanks to our sponsors… Global Claims Developments Paul A.J. May Claims Management in Insurance Singapore 7th October 2008

3 TM www.adjustersworldwide.com 3 PROTECTION Of PEOPLE's interests From other PEOPLE’s acts or omissions By PEOPLE in insurers, brokers, adjusters, specialists, lawyers… Global Claims Developments Paul A.J. May Claims Management in Insurance Singapore 7th October 2008

4 TM www.adjustersworldwide.com 4 IFAA Global Claims Developments Paul A.J. May Claims Management in Insurance Singapore 7th October 2008 Association of Associations Standards Global Best Practice Influencing the “community” “International Best Practice” London 30 th April, 2009

5 TM www.adjustersworldwide.com 5 THE UNEXPECTED Global Claims Developments Paul A.J. May Claims Management in Insurance Singapore 7th October 2008 Who can predict the future? Optimists – underwriters Pessimists – claims managers Scenario analysis

6 TM www.adjustersworldwide.com 6 REGULATION Global Claims Developments Paul A.J. May Claims Management in Insurance Singapore 7th October 2008 Protection of the people Comprehensive vigilance How secure is the insurance industry? Past performance Present performance

7 TM www.adjustersworldwide.com 7 PERSONNEL Global Claims Developments Paul A.J. May Claims Management in Insurance Singapore 7th October 2008 Claims professionalism Selection and training A claims seat at board level Rewards on par with underwriting and sales

8 TM www.adjustersworldwide.com 8 RISK AVERSION Global Claims Developments Paul A.J. May Claims Management in Insurance Singapore 7th October 2008 Aversion to the risk of paying the claim? Retrospective underwriting Delegation or abdication? Checkers checking the checkers….

9 TM www.adjustersworldwide.com 9 LEAKAGE Global Claims Developments Paul A.J. May Claims Management in Insurance Singapore 7th October 2008 “Leak” “Leakage” measurability Fix the claims pipeline…collectively Zero tolerance?

10 TM www.adjustersworldwide.com 10 BEST PRACTICE Global Claims Developments Paul A.J. May Claims Management in Insurance Singapore 7th October 2008 Insurer Adjuster National Global Consultation

11 TM www.adjustersworldwide.com 11 Paul A J May LLB (Hons), MBA, FCII, FCILA, FIRM, AdipC, DipAIS, MCIArb, FCMI, MAE, ELAE, AMIMC, FinstD, FIFAA Deputy President – International Federation of Adjusting Associations Singapore 7th – 8th October 2008 5th Asian Conference on Claims Management in Insurance Global Claims Developments

Download ppt "TM www.adjustersworldwide.com 1 Paul A J May LLB (Hons), MBA, FCII, FCILA, FIRM, AdipC, DipAIS, MCIArb, FCMI, MAE, ELAE, AMIMC, FinstD, FIFAA Deputy President."

Similar presentations

Human Resources Administration in Education

Human Resources Administration in Education
London Market – Setting the pace MRO Briefing 15 April 2009 HSBC Insurance Brokers Limited London Market – Setting the pace MRO Briefing 15 April 2009.

London Market – Setting the pace MRO Briefing 15 April 2009 HSBC Insurance Brokers Limited London Market – Setting the pace MRO Briefing 15 April 2009.
2010 PLUS International Conference THE REAL ESTATE E&O PUZZLE: HOW DO WE EVALUATE EXPOSURES?

2010 PLUS International Conference THE REAL ESTATE E&O PUZZLE: HOW DO WE EVALUATE EXPOSURES?
New York’s Changing Malpractice Insurance Marketplace

New York’s Changing Malpractice Insurance Marketplace
TM www.concordiaconsultancy.com 1 Paul A J May LLB (Hons), MBA, FCII, FCILA, FIRM, AdipC, DipAIS, MCIArb, FCMI, MAE, ELAE, AMIMC, FinstD, FIFAA Chairman.

TM 1 Paul A J May LLB (Hons), MBA, FCII, FCILA, FIRM, AdipC, DipAIS, MCIArb, FCMI, MAE, ELAE, AMIMC, FinstD, FIFAA Chairman.
The insurance industry employs over 2.3 million workers

The insurance industry employs over 2.3 million workers
Introduction. 1.Who is Guardian Insurance brokers? 2.Risk Identification and Solutions 3.Professional Industry bodies 4.Financial Capacity to pay claims.

Introduction. 1.Who is Guardian Insurance brokers? 2.Risk Identification and Solutions 3.Professional Industry bodies 4.Financial Capacity to pay claims.
Correlation Risk in the Post-Enron World Professional Liability ExecuSummit September 21, 2004 Chris Duca Chris Duca Navigators Pro Navigators Pro September.

Correlation Risk in the Post-Enron World Professional Liability ExecuSummit September 21, 2004 Chris Duca Chris Duca Navigators Pro Navigators Pro September.
Careers in Insurance The insurance industry employs over 2.3 million workers Wage and salary employment in the industry is projected to grow 10% in the.

Careers in Insurance The insurance industry employs over 2.3 million workers Wage and salary employment in the industry is projected to grow 10% in the.
Overview of Market Participants & Financial innovation

Overview of Market Participants & Financial innovation
The Basics of Self Funded Health Plans for Small Employers 11084s1212 Edition 12.18.12 Brought to you by: Allied National February 2014.

The Basics of Self Funded Health Plans for Small Employers 11084s1212 Edition Brought to you by: Allied National February 2014.
TURKISH INSURANCE INSTITUTE COMPULSORY EXAMS IN TURKISH INSURANCE SECTOR VOCATIONAL QUALIFICATION FRAMEWORK IN INSURANCE SECTOR.

TURKISH INSURANCE INSTITUTE COMPULSORY EXAMS IN TURKISH INSURANCE SECTOR VOCATIONAL QUALIFICATION FRAMEWORK IN INSURANCE SECTOR.
TURKISH INSURANCE INSTITUTE. Contents  TII’s foundation  Institutions that are cooperated with  Institutions to which services are provided  Services.

TURKISH INSURANCE INSTITUTE. Contents  TII’s foundation  Institutions that are cooperated with  Institutions to which services are provided  Services.
Careers in Insurance The insurance industry employs over 2.3 million workers Wage and salary employment in the industry is projected to grow 10% in the.

Careers in Insurance The insurance industry employs over 2.3 million workers Wage and salary employment in the industry is projected to grow 10% in the.
The CLASS Act KAFL Insurance Resources. What is the CLASS Act? Community Living Assistance Services and Supports. The American Assoc. of Homes and Services.

The CLASS Act KAFL Insurance Resources. What is the CLASS Act? Community Living Assistance Services and Supports. The American Assoc. of Homes and Services.
© Lloyd’s 2012 Current issues in General Insurance Reinsurance – Regulations and Opportunities 3 July 2015.

© Lloyd’s 2012 Current issues in General Insurance Reinsurance – Regulations and Opportunities 3 July 2015.
Investment Advisory Services: Broker/Dealer Karl Schwab, CFA FTN Financial CMTA Conference April 22, 2004.

Investment Advisory Services: Broker/Dealer Karl Schwab, CFA FTN Financial CMTA Conference April 22, 2004.
TM www.adjustersworldwide.com 1 Paul A J May LLB (Hons), MBA, FCII, FCILA, FIRM, AdipC, DipAIS, MCIArb, FCMI, MAE, ELAE, AMIMC, FinstD, FIFAA Deputy President.

TM 1 Paul A J May LLB (Hons), MBA, FCII, FCILA, FIRM, AdipC, DipAIS, MCIArb, FCMI, MAE, ELAE, AMIMC, FinstD, FIFAA Deputy President.
VICARIOUS LIABILITY and the Recruitment Industry Paul McNally Towergate Insurance 5 March 2013.

VICARIOUS LIABILITY and the Recruitment Industry Paul McNally Towergate Insurance 5 March 2013.
IT’S ABOUT THE PLAN AND WHAT WILL PAY FOR IT! BY NANCY A. DYKEMAN, CLTC, CSA FOR CERTIFICATION FOR LONG-TERM CARE CORPORATION NOVEMBER 28, 2012 More Arrows.

IT’S ABOUT THE PLAN AND WHAT WILL PAY FOR IT! BY NANCY A. DYKEMAN, CLTC, CSA FOR CERTIFICATION FOR LONG-TERM CARE CORPORATION NOVEMBER 28, 2012 More Arrows.

Similar presentations

Ads by Google