1. Quality Website Presented by Robert Breisch

2. Quality Website March 2009 Outline - 1 st Half Presentation; 2 nd Half Questions Dimensions of Quality Architecture Quality Assurance Website Validation Corporate Identity Website Rubrics Examples Resources

3. Quality Website March 2009 3 Dimensions of Quality Impact of Quality. Quality is in the mind of the user. A poor-quality web site, one with many broken pages, faulty images, and error messages, etc. may cost in poor customer relations, lost corporate image, and even in lost revenue. Very complex web sites can sometimes overload the user. Time – Frequency interval for keeping content current. Structure – Pages fit together and function collectively. Content – Well organized and relevant to the customer. Consistency - Corporate Identity. Performance – Response time & functionality. *sec 508

4. Quality Website March 2009 Architecture Browsers – Specify supported browser(s) and version. Sitemap – Organization… w/customer in mind. Navigation – Consistent, easy to use, fast. Response Time – Page loads should be fast. Feedback – Obvious and meaningful. Contact – Provide… address, phone #, email etc. A web site can be complex, and that complexity -- which is what provides the power, of course -- can be an impediment in assuring web site quality. Add in the possibilities of multiple authors, very-rapid updates and the problem compounds.

5. Quality Website March 2009 Quality Assurance Testing Testing – Supported Browsers (Firefox, Internet Exp.) – Valid XHTML – Valid CSS – Section 508 & W3C/WAI Accessibility – Web Forms – Web Applications – E-commerce Security (SSL) & Processing Assuring web site quality requires conducting sets of tests, that demonstrate required properties and behaviors.

6. Quality Website March 2009 Website Validation – Operational Testing Page Quality - Is the entire page identical with a prior version? Are key parts of the text the same or different? Table, Form Quality - Are all of the parts of a table or form present? Correctly laid out? Can you confirm that selected texts are in the "right place". Page Relationships - Are all of the links a page mentions the same as before? Are there new or missing links? Performance, Response Times - Is the response time for a user action the same as it was (within a range)?

7. Quality Website March 2009 Corporate Identity Manual Example - Diebold – http://www.diebold.com/brandmanual.pdf

8. Quality Website March 2009 Website Rubrics See Handouts

9. Quality Website March 2009 The Bad… www.havenworks.com www.brillpublications.com www.stexps.com/ www.5safepoints.com/ www.toyjoy.com/

10. Quality Website March 2009 The Good… www.bmwusa.com/ www.infinitiusa.com/ www.diebold.com/

11. Quality Website March 2009 Any Volunteers…

12. Quality Website March 2009 Questions???

13. Quality Website March 2009 Resources Branding Tutorial – http://www.brandtutorial.com Corporate Identity Manual – http://www.diebold.com/brandmanual.pdf Accessibility http://www.miswebdesign.com/resources/article s/accessibility-intro.html

14. Quality Website March 2009 Conclusion Dimensions of Quality Architecture Quality Assurance Website Validation Corporate Identity Manual Website Rubric Examples Resources