1. Flight attendant Presenter: Mandy Hung

2. Flight attendants-uniform

3. Outline What is a flight attendant? What is a flight attendant? What do they do? What do they do? How to be a flight attendant? How to be a flight attendant? Training classes Training classes Discuss the situations in the plane. Discuss the situations in the plane. How will you solve it? How will you solve it? Vocabulary learning Vocabulary learning

4. What is a flight attendant? Def. Def. Ensure the safety of the passengers Ensure the safety of the passengers Term change Term change Steward(ess)  Steward(ess)  flight attendant-> flight attendant-> cabin crew cabin crew History History 1911 1911

5. Discriminations - marriage (eliminated in 1980s) -overweight (eliminated in 1990s) -wear glasses -age ( over 30 or 32)

6. Work conditions

7. Earning

8. Example: Example: China Airline Flight pay Flight pay -basic 20,000~30,000 NT -basic 20,000~30,000 NT -60hrs (200 NT/hr) -60hrs (200 NT/hr) over 60hrs multiply 1.5 over 60hrs multiply 1.5 Premium Premium US$ 2 /hr ---  first year 50,000NT (60hrs)

9. What do they do? Prepare Prepare Check tickets Check tickets Advise passengers Advise passengers Serve Serve First aid First aid Solve problems Solve problems Emergency landing Emergency landing

10. How to be a flight attendant? Process Process 1. Hand in the 1. Hand in the application forms application forms 2. Health check 2. Health check 3. Written or oral 3. Written or oral test test 4. Interview 4. Interview

11. Example: EVA Air- Vietnamese flight attendants Identity Identity Education Education Gender, marriage, and age Gender, marriage, and age Height and weight Height and weight Language skill Language skill Quality and personality Quality and personality Health and eyesight Health and eyesight

12. After being picked up Training classes Training classes (Video viewing: Attention Please) -Greeting -Greeting http://www.youtube.com/watch?v=2wiS-oGYEC4 http://www.youtube.com/watch?v=2wiS-oGYEC4http://www.youtube.com/watch?v=2wiS-oGYEC4 -Movement -Movement http://www.youtube.com/watch?v=7sp8SbBrsd4 http://www.youtube.com/watch?v=7sp8SbBrsd4http://www.youtube.com/watch?v=7sp8SbBrsd4 -Make up -Make up http://www.youtube.com/watch?v=YR_fRO0wxa4 http://www.youtube.com/watch?v=YR_fRO0wxa4http://www.youtube.com/watch?v=YR_fRO0wxa4 -Swimming -Swimming http://www.youtube.com/watch?v=4fVSYgRfJg0 http://www.youtube.com/watch?v=4fVSYgRfJg0http://www.youtube.com/watch?v=4fVSYgRfJg0 -Serving beverages -Serving beverages http://www.youtube.com/watch?v=3W2JjTbbJtA http://www.youtube.com/watch?v=3W2JjTbbJtAhttp://www.youtube.com/watch?v=3W2JjTbbJtA

13. Discussion If there is an emergency, the passenger has worn the life vest. the passenger has worn the life vest. But he is too afraid to jump. But he is too afraid to jump. As a flight attendant what will you do? As a flight attendant what will you do?

14. Discussion If one passenger wants to get the gifts delivered by the plane, delivered by the plane, but you just ran out of them. but you just ran out of them. As a flight attendant what will you do? As a flight attendant what will you do?

15. Discussion The plane is about to take off, everyone needs to fasten their seat belt, everyone needs to fasten their seat belt, but one passenger needs to but one passenger needs to use the laboratory very bad. use the laboratory very bad. As a flight attendant what will you do? As a flight attendant what will you do?

16. Vocabulary learning-airport

17. Vocabulary learning-airplane

18. Recommend websites Wikipedia-flight attendant Wikipedia-flight attendant Uniform Uniform http://www.uniformfreak.com/index2a.html Meowfly Meowfly http://meowfly.myweb.hinet.net/

19. Thank you. Thank you. This is the end of my presentation. This is the end of my presentation.