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3. What Is Workplace Violence? Workplace violence is any physical assault, threatening behavior, or verbal abuse occurring in the work setting

4. Workplace Violence Violence is a leading cause of workplace fatality, resulting in 856 deaths in 1997(BLS) Violence is a leading cause of workplace fatality, resulting in 856 deaths in 1997(BLS) The most common type of workplace fatality is a shooting during the robbery of a retail, service or transportation worker The most common type of workplace fatality is a shooting during the robbery of a retail, service or transportation worker

5. Risk Factors Contact with the public Contact with the public Exchange of money Exchange of money Delivery of passengers, goods, or services Delivery of passengers, goods, or services Having a mobile workplace such as a taxicab or police cruiser Having a mobile workplace such as a taxicab or police cruiser

6. Risk Factors (Contd) Working alone or in small numbers Working alone or in small numbers Working in high crime areas Working in high crime areas Working late, at night, or during early morning hours Working late, at night, or during early morning hours Guarding valuable property or possessions Guarding valuable property or possessions Working in a high stress environment Working in a high stress environment

7. Occupational Safety and Health Act The OSH Act of 1970 mandates that, in addition to compliance with hazard-specific standards, all employers have a general duty to provide their employees with a workplace free from recognized hazards likely to cause death or serious physical harm. This includes the prevention and control of the hazard of workplace violence OSHA will rely on Section 5 (a)(1) of the OSH Act (the General Duty Clause) for enforcement authority

8. Recommendations Educational tool to help keep your employees safe Educational tool to help keep your employees safe - design, select, and implement workplace violence prevention programs - tailored to meet the specific needs and risk factors in their workplace

9. Violence Prevention Program Elements Management Commitment and Employee Involvement Management Commitment and Employee Involvement Worksite Analysis Worksite Analysis Hazard Prevention and Control Training Evaluation

10. Management Commitment Create and share a policy of violence prevention Create and share a policy of violence prevention Take incidents seriously Take incidents seriously Outline a security plan Outline a security plan Assign responsibility, authority and resources Assign responsibility, authority and resources

11. Management Commitment Hold employees accountable Hold employees accountable Encourage prompt reporting and tracking Encourage prompt reporting and tracking Encourage employees to get involved and make recommendations Encourage employees to get involved and make recommendations

12. Management Commitment Make sure employees who report problems or experience an incident are not punished or discriminated against Make sure employees who report problems or experience an incident are not punished or discriminated against Work with others to improve security Work with others to improve security - police - landlords - employer associations

13. Employee Involvement Participate in surveys and offer suggestions Participate in surveys and offer suggestions Assist in security analysis and inspection Assist in security analysis and inspection Help evaluate prevention and control measures Help evaluate prevention and control measures Train other employees Train other employees Share on-the-job experiences with other employees Share on-the-job experiences with other employees

14. Worksite Hazard Analysis Step-by-step, common sense look at the workplace to find existing and potential hazards. Step-by-step, common sense look at the workplace to find existing and potential hazards. - review records and past incidents - workplace security analysis - periodic safety audits

15. Prevention Strategies Reduce the risk of robbery by: Reduce the risk of robbery by: s increasing the effort that the perpetrator must expend s increasing the risks to the perpetrator s reducing the rewards to the perpetrator

16. Hazard Prevention and Control Engineering controls and workplace adaptation Engineering controls and workplace adaptation Administrative and work practice controls Administrative and work practice controls Post incident response Post incident response

17. Engineering Controls Door detectors, buzzers Alarms Bullet resistant barriers Visibility and lighting Visibility and lighting Drop safes Drop safes Video surveillance Video surveillance Height markers Height markers

18. Administrative and Work Practice Controls Integrate violence prevention into daily procedures Integrate violence prevention into daily procedures Minimal cash in register Minimal cash in register Emergency procedures, systems of communication Emergency procedures, systems of communication Procedures to use barriers & enclosures Procedures to use barriers & enclosures Increase staffing at high risk locations/times Increase staffing at high risk locations/times

19. Administrative and Work Practice Controls Lock delivery doors Lock delivery doors Establish rules for workers leaving facility Establish rules for workers leaving facility Lock doors when not open, procedures for opening and closing Lock doors when not open, procedures for opening and closing Limit access Limit access Adopt safety procedures for off-site work Adopt safety procedures for off-site work

20. Post Incident Response Get medical care for injured victims Get medical care for injured victims Report to police and other authorities Report to police and other authorities Inform management Inform management Secure the premises - safeguard evidence Secure the premises - safeguard evidence Prepare incident report immediately Prepare incident report immediately Arrange appropriate psychological treatment for victims Arrange appropriate psychological treatment for victims

21. Training Ensure that all staff are aware of security hazards and protective procedures Ensure that all staff are aware of security hazards and protective procedures Workers Workers s potential risks s operational procedures s use of security measures s behavioral strategies s incident response s emergency action

22. Training Supervisors, managers and security personnel Supervisors, managers and security personnel - same training as all other workers - additional training to help them recognize, analyze and establish controls

23. Evaluation Recordkeeping Recordkeeping s Injuries s Incidents s Hazard analyses s Recommendations from police, consultants, employees s Hazard correction s Training and safety meetings

24. Evaluation Review the results of safety audits Review the results of safety audits Review post incident reports Review post incident reports Review minutes from safety meetings Review minutes from safety meetings Analyze trends in incidents, injuries, etc... Analyze trends in incidents, injuries, etc... Consult with employees before & after worksite changes Consult with employees before & after worksite changes Update information on violence prevention strategies Update information on violence prevention strategies

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