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Der John Deere Produktentwicklungsprozess als Werkzeug von der Qualitätsplanung bis zur Kundenzufriedenheit
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Gliederung: Das Unternehmen – Deere & Company
Der Produktentwicklungsprozess Der „Total Quality Process“
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John Deere „Ich werde niemals meinen Namen auf ein Produkt setzen in dem nicht das Beste steckt, das ich zu geben vermag“
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JOHN DEERE - Produkte Traktoren, 39 – 331 kW
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Product Delivery Process Time Line
1999 2000 2001 2002 2003 Strategic Business Plan Program Definition Concept Selection Product Development Implementation & Verification Continuous Improvement
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Der „Total Quality Process“
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Total Quality Process Customer Support Process Customer Acquisition
Employee Training & Planning Quality Goals Setting & Review Metrics and Data Analysis PIP Fix As Fails Quality Initatives DQ 10 & WWCA FMEA DPAR Control Plan PPAP Supplier Certification Early Supplier Involvement Supplier Strategy AE Specification Reviews Drawing Audit PV&V ISO 9001/14001 Product Audit Pre Delivery Check First Time Yield Internal Process Audit Internal Module External Module Six Sigma Way (Technology) Test Stand Customer Support Process Customer Acquisition Process Order Fulfillment Process Enterprise Product Delivery Process
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Product Delivery Process Time Line
1999 2000 2001 2002 2003 Strategic Business Plan Program Definition Concept Selection Product Development Implementation & Verification Continuous Improvement Customer Focus Group Meetings
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Product Delivery Process Time Line
1999 2000 2001 2002 2003 Strategic Business Plan Program Definition Concept Selection Product Development Implementation & Verification Continuous Improvement Customer Focus Group
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Total Quality Process - Phase I
Quality Goals Setting & Review Metrics and Data Analysis Employee Training & Planning Quality Goals Setting & Review Metrics and Data Analysis PIP Fix As Fails Quality Initatives DQ 10 & WWCA FMEA DPAR Control Plan PPAP Supplier Certification Early Supplier Involvement Supplier Strategy AE Specification Reviews Drawing Audit PV&V ISO 9001/14001 Product Audit Pre Delivery Check First Time Yield Internal Process Audit Internal Module External Module Six Sigma Way (Technology) Test Stand Customer Support Process Customer Acquisition Process Order Fulfillment Process Enterprise Product Delivery Process
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Product Delivery Process Time Line
1999 2000 2001 2002 2003 Strategic Business Plan Program Definition Concept Selection Product Development Implementation & Verification Continuous Improvement Customer Focus Group Durability & Pilot Builds Tractor Builds
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Product Verification & Validation (PV&V) Process
PV&V Plan Risk Assessment Optimization Design Analysis Simulation Components / System Build Lab Test Verification Ensures adequacy of design per product performance and functionality specifications Validation Ensures that design meets or exceeds customer expectations Durability / Prototype Build Field Test
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Verification Plan
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Product Delivery Process Time Line
1999 2000 2001 2002 2003 Strategic Business Plan Program Definition Concept Selection Product Development Implementation & Verification Continuous Improvement Customer Focus Group Durability & Pilot Builds SOP Start of Production Start of Production
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