1. Document Log Sr. No.TopicChange / UpdationChange DateRevision No. 1Retention Process for Deactive VC PPTCreatedDec 1, 20131 2Retention Desk Snap shot revisionUpdationJul 4, 20132 3Retention Desk Snap shot revisionUpdation Dec 15, 20143 4Retention Desk Snap shot revisionUpdationJan 27, 20154

2. Retention for Deactivate VC

3.  Retention Tab will reflect in yellow colour. It will show for all Deactive subs and its mandatory to pitch this offer to every Deactive subs. Retention for Deactivate VC

4. Retention Screen – with Rebuttals

7. Retention Screen Eligible for Pay Later Payment already done

8. Retention Screen Pay Later already availed Payment already done

9. Retention Screen - PTP  PTP – Promise to Pay.  PTP offers are over and above all the offers.  IF PTP is “Yes” – Provide pay later.  IF PTP is “No”” – We will not provide pay later.

10. Special Offers Pay Rs 600 & get a Jabong voucher of Rs 600. Pay for 3 months and get 2 months free, Pay for 7 months and get 5 months absolutely free.

11. Kitty Offer MOD NON STOP – Customer will get MOD NON STOP free for next 30 days Movies – Customer will get any MOD running on platform free for 1 time* Bonus Points – Customer will get 10% bonus points free on next recharge * 1 time means all available shows in 24 hrs

12. Possible Reason for not recharging Out of station No specific reason Financial Problem STB Faulty TV is not working Exams Of the children No Electricity Package Price is costly/Increased compared to cable/ Other DTH Alignment Issue Unresolved Different DTH/ Cable connection in the second TV Channels have been discontinued from my pack Ownership Changed Relocation No recharge offers/competition gives better recharge offers Billing related issue My Favourite channels are available with cable/Other DTH (Channel count is lower ) Festival- Natural Demise/Marriage/illness VC Faulty Dealer Not Entertaining/Recharge not done under TAT/Over charging/DL behaviour Issue Not Ready to pay Service charge Recharge facility not available Complaint not resolved/Customer Care issue Not Ready to pay grace charge Dealer suggest new connection of Dish TV/competition When asked, a subscriber does come back with one of these reasons for not recharging. A Associate must: 1.Understand the situation 2.Help Sub with options 3.Convince that we are keen to help 4.Must acknowledge Sub’s response Reason for not Recharge

13. List of all offers for DA sub:- S. No.Offer NameOffer Type 1PAY 3 MONTHS GET 3 MONTHS FREE, PAY 7 MONTHS GET 5 MONTHS FREESegmented 2 Get more than 70 Channels & services free for 3 years by opting for Aapka pack at Rs.999. Contact your dishtv dealer for this offer. Limited Period Offer. T&C.Segmented 3 ENJOY 4 DAYS ABSOLUTELY FREE. To avail, Recharge for 1 month or above, within 72 hours(3 days). TnC Apply.Segmented 4 ENJOY 4 DAYS ABSOLUTELY FREE. To avail, Recharge for 1 month or above, within 48 Hours. TnC Apply.Segmented 5 ENJOY 4 DAYS ABSOLUTELY FREE. To avail, Recharge for 1 month or above, within 24 Hours. TnC Apply.Segmented 6ENJOY 4 DAYS ABSOLUTELY FREE. To avail, Recharge for 1 month or above, TODAY. TnC Apply.Segmented 7RECHARGE TODAY AND GET MOD NON STOP ALACARTE FREE.Segmented 8GET Rs.25 Cash Back on Recharges of Rs.300 & Above – Churn Probable.Segmented 9 Dish Box Office FREE for 1-month. Offer valid for Family subscribers who are Deactive upto 30 days. Offer applicable for all subs except south.Segmented 10Get Rs.21 Processing fee waived off on greater than Rs.500 Recharges. T&C Apply.Mass

14. S No.Offer NameOffer Type 11 REACTIVATE your Dishtv instantly and enjoy 3 days of non stop entertainment with our Pay Later service. Recharge within 3 days.Mass 12 Recharge for 3 months & get 5 DAYS FREE, Recharge for 6 Months & Get 14 DAYS FREE, Recharge for 12 Months & Get 30 DAYS FREE.Segmented 13 Recharge your dishtv connection & get 50% OFF!! Recharge your dishtv connection with Family Pack at only Rs. 1375 and get 1 year subscription. Flat Saving of Rs. 1385!!Segemented 14PAY 2 Months Recharge & GET 2 Weeks FREE.Segemented 15PAY 5 Months Recharge & GET 1 Month FREE.Segemented 16PAY RS 600 AND GET A JABONG VOUCHER OF RS 600.Mass 174% offer: GET 4 %EXTRA on Payment between Rs 3000 to 4999.Mass 187% offer: GET 7 %EXTRA on Payment between Rs 5000 to 7499.Mass 1910% Offer: GET 10% EXTRA on Payment above Rs 7500.Mass List of all offers for DA sub:-

15. Thank You