1. Day 2

2. Dish / DTH life cycle Customer Recharge Installation Packages Changes
Services
Connection
Acquisition
Product Change

3. Activity – identifying customer contact points in the lifecycle

4. CPE: Customer Premise Equipment

5. CPE = Customer Premise Equipment
We are Providing the Below mention hardware with new connection
Components of CPE:
Dish Antenna
LNBF
Cable Wire
STB VC
Remote and Audio video cable
Connectors
Manual Guide

6. CPE - Dish Antenna Radius of Antenna is 30 cm Direction - It should be
installed at 95 degree South
East and 45 degree vertical.

7. CPE - LNBF (Low Noise Block Filter)
LNBF – stands for low noise block filter
It accumulates signals from satellite and sends to STB through cable
LNBF

8. CPE - LNBF (Low Noise Block Filter)
It accumulates signals from satellite and send to STB thru cable.
There are two types of LNBF in market:
3 Satellite Accessory # LNB
Normal LNBF
Single LNBF support individual connection
Dual LNBF support two connection
Quadra LNBF support four connection
Octa LNBF support eight connection

9. Set Top Box    STB (Set Top Box)
SD Connection - Enjoy 400 channels and services with best value packs guaranteed. Switch to the world of best digital entertainment. 
Dish + Connection - DISHTV brings you the service to record unlimited with standard definition set top box at an unmatched price. Record your favourite dose of digital entertainment with unlimited recording on dish+ 
Tru HD+ Connection - The best of Hi-Definition experience is set to give you superb viewing experience with Higher resolution, 5.1 surround sound and superior picture quality. Get dish truHD+ Digital set top box with recorder.
STB  It filters all the signals from dish antenna and synchronize with VC.  9

10. STB Brands We are using 6 type of STB brands.
Handan/ Zenega (SD and Dish+ Connection)
Handan/ Zenega (HD Connection)
Arion (SD Connection)
Kaon (SD Connection)
My Box (SD Connection)
Changhong (HD Connection)

11. VC (Viewing Card)
This card is just like a SIM card of mobile phone. To receive dishtv signals, this card needs to be activated after installation. Every VC is unique numbered. This number is of 11 digits followed by a hyphen and 1 digit after that. You can locate this on your VC N
Golden Chip
VC Number
Note -: STB and VC works only when both are paired with each other 11

12. Connecting Cable
Used to connect equipments such as STB, LNBF and Cable wire.
Audio- Video Cable Provide with SD and Dish+ connection
HDMI Cable provide with HD Connection only

13. STD Remote SD connection Remote Remote Batteries
SD Remote is been provided to customer with 2 batteries

14. DVR Remote DVR Remote is been used to record, play and pause functions
DVR (HD and Dish+) connections Remote
DVR Remote is been used to record, play and pause functions

15. User Manual User manual guides customer to use CPE
Manual guide it helps to operate the STB and dish tv remote functions

16. User Manual

17. Connector
Connectors are used to connect equipments such as STB, LNBF and Cable wire
Connector are used to connect equipments such as STB, LNBF and cable wire.

18. Cable Cable Wire sends signals from LNBF to STB Type of Wires:-
RG-6 - Rs 12/meter
RG-11 – Rs 25/meter
NOTE: 10 meters cable free all over India
NOTE: 12 meters cable is available throughout India

19. Introduction to CPE FAQ’s

20. Hardware demonstration
To be demonstrated in classroom using the equipment present.

21. Activity : Fire away quiz – team wise quiz on CPE

22. Features of dish TV SD and Dish+ Connection Tru HD+ Connection
Digital Picture Quality
SD and Dish+ Connection
Tru HD+ Connection
Stereophonic Sound

23. Features of dish TV
Means, Any subscriber can enjoy the non stop entertainment all over INDIA.
With dishtv at your home, as long as your equipment is connected to a power source you can enjoy uninterrupted transmission of your favourite programmes.
Dishtv can offer you up to 400 entertaining channels. And that's not all, every month more channels will be added to provide complete entertainment to your family.

24. Features of dish TV
Dishtv is using the NSS6 satellite at 95.0°E designed specifically for DTH operations. It is equipped with Automatic Level Control (ALC) feature that maintain the continue signal transmission in every condition unaffected by cloud, rain,fog.
Dishtv's Instaflip technology helps you change channels quickly and conveniently. Our efficient processors make it possible for you to browse through all 300+ channels and services in less than 2 seconds.So, get set browsing all the channels on DISHTV with fast scrolling, intuitive navigation and quick flip surfing.

25. Dishtv on Wheels (Day 2)
Mobile dish tv revolutionizes your driving experience by beaming digital entertainment directly into your car. You can choose from a vast bouquet of channels offering news, sports, music and entertainment.
For mobile dish tv details – Call us at :

26. Dishtv App (Day 2) How to Install?
Step 1- Click on the Download Button
Step 2 -You will receive a link on the mobile no. entered in the form below.
Step 3 - Click on the link in the message
Step 4 - It will start downloading